Proximity scripting

• US 20100268563A1
• Filed: 04/15/2010
• Published: 10/21/2010
• Est. Priority Date: 04/16/2009
• Status: Abandoned Application

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Gray, Thomas A, Armstrong, Kenneth
• Application Number:
  US12/798,968
• Publication Number:
  US 20100268563A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1095 Meeting or appointment

Abstract

A system and method for detecting events and in response to those events, generating scripting actions that can enable communications among participants within an organization. In one illustrative embodiment, these events can be informal such as impromptu meetings, document updates, presence detections, notifications and communications sessions, to name a few. Using these informal events, policies can be used to link issues to formal work through scripted actions. Often, these policies can be defined by a manager or the like. The policies can take advantage of a deontic task tree. Those skilled in the relevant art will appreciate that both formal and informal events can be processed and handled with the provided responses compatible with the current availability of resources with the organization.

Claims

1. A computer-implemented method for managing informal information within an organization comprising:

detecting at least one event;

generating at least one scripted action from said at least one event through a set of policies; and

triggering said at least one scripted action.

2. The computer-implemented method of claim 1, wherein said at least one event comprises at least one of impromptu meeting, notification, and communication session.

3. The computer-implemented method of claim 1, wherein detecting said at least one event comprises identifying current activities within said organization.

4. The computer-implemented method of claim 3, wherein identifying current activities within said organization comprises determining whether documents have been recently stored or checked out for modifications.

5. The computer-implemented method of claim 3, wherein identifying current activities comprises detecting current contact information from associates within said organization.

6. The computer-implemented method of claim 3, wherein identifying current activities comprises determining locations of associates within said organization.

7. The computer-implemented method of claim 3, wherein identifying current activities comprises determining states of current business processes.

10. The computer-implemented method of claim 1, wherein generating said at least one scripted action comprises determining compatible resources available to said organization.

11. The computer implemented method of claim 1, wherein generating said at least one scripted action through said set of policies comprises searching through a deontic tree.

12. The computer implemented method of claim 1, wherein triggering said at least one scripted action comprises executing said scripted action synchronously, semi-synchronously or asynchronously.

8. The computer-implemented method 3, further comprising storing said current activities within shared memory.

9. The computer-implemented method of claim 8, further comprising generating a combination of said current activities stored within said shared memory.

13. A system comprising:

at least one processor;

a memory operatively coupled to said processor, said memory storing program instructions that when executed by said processor, causes said processor to run;

an activity component for storing informal data;

an agent component for detecting at least one event in said informal data; and

a policy component used to script responses to said at least one event.

14. The system of claim 13, wherein said memory storing program instructions, that when executed by said processor, causes said processor to further run a second agent component for creating information from multiple events.

15. The system of claim 14, wherein said second agent component communicates directly with said agent component.

16. The system of claim 14, wherein said second agent component converts said information to a compatible form for said policy component.

17. A management system comprising:

a server coupled to an enterprise comprising;

a database for storing policies;

at least one processor; and

a memory operatively coupled to said processor, said memory storing program instructions that when executed by said processor, causes said processor to;

observe at least one informal action from said enterprise;

identify a policy from said database corresponding with said informal action; and

execute said policy.

18. The management system of claim 17, wherein said policies are defined by a manager.

19. The management system of claim 17, wherein said informal action comprises a conference call or notification.

20. The management system of claim 17, wherein said policies are defined by structured sentences.