METHOD AND SYSTEM FOR DEALING WITH NON-PAYING BIDDERS RELATED TO NETWORK-BASED TRANSACTIONS

• US 20100268624A1
• Filed: 06/29/2010
• Published: 10/21/2010
• Est. Priority Date: 11/20/2000
• Status: Abandoned Application

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Wahl, Amanda, Leonardo, Lou, Ching, Randy
• Application Number:
  US12/826,504
• Publication Number:
  US 20100268624A1
• Time in Patent Office: Days
• US Class Current: 705/27
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/08 Auctions

Abstract

A method and system for dealing with non-paying bidders related to network-based transactions are disclosed in which a submission of a complaint to a network-based facility is facilitated. The complaint is related to a party who has failed to complete a transaction. A resolution of the complaint is facilitated. A record associated with the part is updated if the complaint is not resolved. The record indicates a count of failed transactions related to the party. A submission of a refund request can also be facilitated if the complaint is not resolved.

Claims

1. A method comprising:

collecting a fee from a seller at a network based facility, the fee based on publishing a description of an item for sale by the seller to one or more potential buyers;

receiving a complaint related to a failed transaction that is not completed by a buyer of the item for sale; and

updating, using one or more processors, a seller refund request table upon crediting the fee based on the failed transaction to the seller.

2. The method of claim 1, wherein the fee is collected when the description of the item for sale is published.

3. The method of claim 1, wherein the fee is collected when the buyer purchases the item for sale.

4. The method of claim 1, wherein the publishing of the description is on a website.

5. The method of claim 1, further comprising determining that the failed transaction is due to the buyer not paying the seller for the item for sale.

6. The method of claim 1, wherein the transaction comprises an online auction.

7. The method of claim 1, wherein the complaint is received from the seller.

8. The method of claim 1, further comprising notifying the buyer that the complaint was received.

9. A system comprising:

a database configured to maintain a plurality of records of network-based transactions, the plurality of records including a first record; and

a processor configured to;

collect a fee from a seller at a network based facility, the fee based on publishing a description of an item for sale by the seller to one or more potential buyers;

receive a complaint related to a failed transaction that is not completed by a buyer of the item for sale; and

update a seller refund request table upon crediting the fee based on the failed transaction to the seller.

10. The system of claim 9, wherein the fee is collected when the description of the item for sale is published.

11. The system of claim 9, wherein the fee is collected when the buyer purchases the item for sale.

12. The system of claim 9, wherein the publishing of the description is on a website.

13. The system of claim 9, wherein the processor is further to determine that the failed transaction is due to the buyer not paying the seller for the item for sale.

14. The system of claim 9, wherein the transaction comprises an online auction.

15. The system of claim 9, wherein the complaint is received from the seller.

16. The system of claim 9, wherein the processor is further to notify the buyer that the complaint was received.

17. A non-transitory machine-readable medium that provides instructions, which when executed by a machine, cause the machine to:

collect a fee from a seller at a network based facility, the fee based on publishing a description of an item for sale by the seller to one or more potential buyers;

receive a complaint related to a failed transaction that is not completed by a buyer of the item for sale; and

update a seller refund request table upon crediting the fee based on the failed transaction to the seller.