SERVICE MANAGEMENT SYSTEM & ASSOCIATED METHODOLOGY OF PROVIDING SERVICE RELATED MESSAGE PRIORITIZATION IN A MOBILE CLIENT

• US 20100273456A1
• Filed: 04/30/2010
• Published: 10/28/2010
• Est. Priority Date: 11/05/2007
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Good Technology Corporation (Blackberry Limited)
• Inventors: WOLOVITZ, Lionel, Collins, Tim
• Granted Patent: US 8,150,431 B2
• Time in Patent Office: Days
• US Class Current: 455/412.200
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails

Abstract

A method for managing service messages on a mobile device, the method including receiving at least one service message, assigning a priority to the at least one service message, arranging a plurality of messages and the at least one service message in an electronic mail inbox based on a priority of the plurality of messages and the priority of the at least one service message, the at least one service message having a higher priority than the plurality of messages, and displaying the plurality of messages and the at least one service message in the electronic mail inbox in order of their priority.

Claims

1. A method for managing service messages on a mobile device, the mobile device having an e-mail application and at least one service application thereon, the service application being configured to generate service messages, the method comprising:

configuring the e-mail application to

receive at least one service state message generated by at least one service application;

assign a priority to the at least one service state message;

arrange a plurality of regular e-mail messages and the at least one service state message in an electronic mail inbox based on a priority of the plurality of regular e-mail messages and the priority of the at least one service state message, the at least one service state message having a higher priority than the plurality of regular e-mail messages; and

display the plurality of regular e-mail messages and the at least one service state message in the electronic mail inbox in order of their priority.

2. The method of claim 1, wherein the service state message includes information informing a user of a service interruption with the mobile device.

3. The method of claim 1, wherein the service state message includes information informing a user that a service subscription has expired.

4. The method of claim 1, wherein the service state message includes information informing a user that the mobile device is in a roaming region.

5. The method of claim 1, wherein the service state message includes information informing a user that an upgrade for the mobile device is available.

6. The method of claim 2, wherein the service state message further includes information including steps that can be performed to correct the service interruption.

7. The method of claim 3, wherein the service state message includes information including steps that can be performed to renew the service subscription.

8. The method of claim 7, wherein the service state message further includes payment plan information and subscription duration information.

9. The method of claim 4, wherein the mobile device is configured to go into a disconnected state when the roaming service state message is received by the mobile device, and the mobile device is configured to go into a connected state when the roaming subscription is selected.

28. The method of claim 1, wherein the e-mail application is arranged to display the plurality of regular e-mail messages and the at least one service state message in the electronic mail inbox in order of priority such that the at least one service state message remains at a top of the electronic mail inbox.

29. The method of claim 1, wherein, responsive to selection of the at least one service message in the electronic mail inbox, the method further comprises configuring the e-mail application to invoke a service message user interface, the service message user interface displaying at least one user selectable option relating to ae service state identified in the service state message.

30. The method according to claim 29, wherein selection of the selectable option changes a connection state of the mobile device.

31. The method of claim 29, wherein, responsive to selection of the selectable option, the e-mail application removes the service state message from the electronic mail inbox.

10. A computer readable storage medium encoded with instructions which when executed by a computer cause the computer to cause a processor to execute a method for managing service state messages on a mobile device, the mobile device having an e-mail application and at least one service application thereon, the service application being configured to generate service state messages, the method comprising:

configuring the e-mail application to

receive at least one service state message generated by the at least one service application;

assign a priority to the received at least one service state message;

arrange a plurality of regular e-mail messages and the at least one service state message in an electronic mail inbox based on a priority of the plurality of regular e-mail messages and the priority of the at least one service state message, the at least one service state message having a higher priority than the plurality of regular e-mail messages; and

display the plurality of regular e-mail messages and the at least one service state message in the electronic mail inbox in order of their priority.

11. The computer readable storage medium of claim 10, wherein the service state message includes information informing a user of a service interruption with the mobile device.

12. The computer readable storage medium of claim 10, wherein the service state message includes information informing a user that a service subscription has expired.

13. The computer readable storage medium of claim 10, wherein the service state message includes information informing a user that the mobile device is in a roaming region.

14. The computer readable storage medium of claim 10, wherein the service state message includes information informing a user that an upgrade for the mobile device is available.

15. The computer readable storage medium of claim 11, wherein the service state message further includes information including steps that can be performed to correct the service interruption.

16. The computer readable storage medium of claim 12, wherein the service state message includes information including steps that can be performed to renew the service subscription.

17. The computer readable storage medium of claim 16, wherein the service state message further includes payment plan information and subscription duration information.

18. The computer readable storage medium of claim 17, wherein the mobile device is configured to go into a disconnected state when the roaming service state message is received by the mobile device, and the mobile device is configured to go into a connected state when the roaming subscription is selected.

19. A mobile communications device, comprising:

at least one service application configured to generate a service state message; and

an email application including

a receiving unit configured to receive at least one service state message generated by the at least one service application;

an assigning unit configured to assign priority to the received at least one service state message;

an arranging unit configured to arrange a plurality of regular e-mail messages and the at least one service state message in an electronic mail inbox based on a priority of the plurality of regular e-mail messages and the priority of the at least one service state message, the at least one service state message having a higher priority than the plurality of regular e-mail messages; and

a display unit configured to display the plurality of regular e-mail messages and the at least one service state message in the electronic mail inbox in order of their priority.

20. The method of claim 19, wherein the service state message includes information informing a user of a service interruption with the mobile device.

21. The method of claim 19, wherein the service state message includes information informing a user that a service subscription has expired.

22. The method of claim 19, wherein the service state message includes information informing a user that the mobile device is in a roaming region.

23. The method of claim 19, wherein the service state message includes information informing a user that an upgrade for the mobile device is available.

24. The method of claim 20, wherein the service state message further includes information including steps that can be performed to correct the service interruption.

25. The method of claim 21, wherein the service state message includes information including steps that can be performed to renew the service subscription.

26. The method of claim 25, wherein the service state message further includes payment plan information and subscription duration information.

27. The method of claim 22, wherein the mobile device is configured to go into a disconnected state when the roaming service state message is received by the mobile device, and the mobile device is configured to go into a connected state when the roaming subscription is selected.

32. The mobile communication device of claim 19, wherein, responsive to selection of the at least one service state message in the electronic mail inbox, the e-mail application is further configured to invoke a service message user interface, a service message user interface displaying at least one user selectable option relating to the service state identified in the service state message.

33. The mobile communication device of claim 19, wherein, responsive to selection of the selectable option, a connection state of the mobile communication device is modified.

34. The mobile communication device of claim 19, wherein, responsive to selection of the selectable option, the e-mail application is arranged to remove the service state message from the electronic mail inbox.