REFERRAL-BASED LOYALTY PROGRAM

• US 20100274650A1
• Filed: 04/15/2010
• Published: 10/28/2010
• Est. Priority Date: 04/17/2009
• Status: Abandoned Application

• Current Assignee: Synergy World, Inc. (Berkshire Hathaway Incorporated)
• Original Assignee: Synergy World, Inc. (Berkshire Hathaway Incorporated)
• Inventors: Kantor, Larry, Kantor, Joel R.
• Application Number:
  US12/761,373
• Publication Number:
  US 20100274650A1
• Time in Patent Office: Days
• US Class Current: 705/14.160
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0214 Referral reward systems

Abstract

A referral-based loyalty program incentivizes referrals by awarding rewards to primary customers for transactions by secondary customers. The secondary customers receive primary-account-identifying information, such as by hyperlink, and navigate to an order page of a merchant to establish an account and implement a transaction, for which the primary customer receives an reward. Primary and secondary accounts can be linked with one another at the merchant premises, or online, and can be associated with physical cards carried by the customers and presented during transactions. Rewards can be made contingent upon registration and activation of accounts.

Claims

1. A method for implementing a referral-based loyalty program comprising:

establishing a primary account;

establishing a secondary account;

storing information relating to the first and/or second account in a computer memory;

linking the primary and secondary accounts; and

crediting an award to the primary account based on a transaction involving the secondary account.

2. The method of claim 1, further comprising:

crediting an award to the secondary account based on the transaction.

3. The method of claim 1, wherein the award credited to the primary account is different from that credited to the secondary account.

4. The method of claim 1, wherein establishing a primary account and/or establishing a secondary account is conducted online.

5. The method of claim 1, wherein establishing a secondary account comprises:

selecting a hyperlink, said selecting opening an order page; and

filling out the order page.

6. The method of claim 5, wherein the hyperlink includes information identifying the primary account.

7. The method of claim 6, wherein the hyperlink appears on a webpage.

8. The method of claim 6, wherein the hyperlink is received by email.

9. The method of claim 6, wherein the hyperlink is received by SMS text.

21. The method of claim 1, further comprising:

establishing a third account;

linking the third account to the first and/or second accounts;

crediting an award to the first and/or second accounts based on a transaction involving the third account.

10. A method for implementing a referral-based loyalty program comprising:

conducting a first transaction with a primary customer;

establishing a primary customer account using information exchanged during the first transaction;

associating a first reward with the first transaction as a function of the first transaction; and

crediting the first reward to the primary customer account and activating the primary customer account upon completion of a registration process.

11. The method of claim 10, wherein the first transaction is conducted in person.

12. The method of claim 10, wherein the information exchanged is a telephone number.

13. The method of claim 10, further comprising:

conducting a second transaction with a secondary customer;

receiving from the secondary customer information identifying the primary account;

associating a second reward with the second transaction as a function of the second transaction; and

crediting the second reward to the secondary customer account and activating the secondary customer account upon completion of a registration process.

14. The method of claim 13, further comprising:

associating a third reward with the second transaction as a function of the second transaction; and

crediting the third reward to the primary customer account.

15. A server system for implementing a loyalty program, the server system comprising:

a data store configured to store account information relating to a primary customer account associated with the primary customer;

a transaction module configured to track a transaction between a secondary customer and a merchant; and

a tabulation module configured to credit and/or debit the primary customer account with a first reward as a function of the transaction based on information identifying the primary customer account provided by the secondary customer.

16. The server of claim 15, wherein the information identifying the primary customer account is provided electronically.

17. The server of claim 15, wherein the tabulation module is configured to credit and/or debit a secondary customer account associated with the secondary customer with a second reward as a function of the transaction.

18. The server of claim 17, wherein the first reward is different from the second reward.

19. The server of claim 15, wherein the reward is based on transaction value.

20. The server of claim 15, wherein the first reward is based on transaction time.