METHOD AND SYSTEM FOR MONITORING PORTABLE COMMUNICATION DEVICES
First Claim
1. A computer program product for monitoring the performance of a portable communications device, comprising:
- a computer-readable medium containing instructions that cause a portable communications device to;
monitor at least one system configuration parameter associated with the device;
monitor at least one usage parameter associated with an operating system within the device;
monitor at least one operating parameter associated with a communications network that the device is using for communication; and
when any of the monitored parameters has a value indicative of a potential operational problem on the device;
display an alert on a display,provide a user-selectable prompt that enables a user to receive resolution information on how to avoid the potential problem,in response to a user selection of the prompt, display the resolution information, andprovide a user-selectable prompt that enables the user to implement a command on the device, wherein the command is associated with the resolution information.
3 Assignments
0 Petitions
Accused Products
Abstract
A method of supporting portable digital devices includes providing each device with an installed service application. The service application for each device monitors operational parameters associated with other applications that are running on the device. When a monitored parameter suggests a device operational problem, the service application generates an alert, and it provides the device'"'"'s user with information about how to resolve the alert. The application also may transmit the alert, along with data showing the applications running and the monitored parameters at the time of the alert, to a remote service operation. Also, during non-alert conditions, the application may periodically transmit data showing the applications running and the monitored parameters at the time of the transmission. The service operation may use this data to identify trends, manage device operation, or perform other functions.
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Citations
20 Claims
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1. A computer program product for monitoring the performance of a portable communications device, comprising:
a computer-readable medium containing instructions that cause a portable communications device to; monitor at least one system configuration parameter associated with the device; monitor at least one usage parameter associated with an operating system within the device; monitor at least one operating parameter associated with a communications network that the device is using for communication; and when any of the monitored parameters has a value indicative of a potential operational problem on the device; display an alert on a display, provide a user-selectable prompt that enables a user to receive resolution information on how to avoid the potential problem, in response to a user selection of the prompt, display the resolution information, and provide a user-selectable prompt that enables the user to implement a command on the device, wherein the command is associated with the resolution information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method of monitoring the performance of a portable communications device, comprises:
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monitoring, by a system monitoring module installed on a portable electronic device, at least one system configuration parameter associated with the device; monitoring, by the module, at least one usage parameter associated with an operating system within the device; monitoring, by the module, at least one operating parameter associated with a communications network that the device is using for communication; and when any of the monitored parameters has a value indicative of a potential operational problem on the device; displaying an alert on a display, providing a user-selectable prompt that enables a user to receive resolution information on how to avoid the potential problem, receiving a user selection corresponding to the resolution information; in response to the user selection, displaying the resolution information; and providing a user-selectable prompt that enables the user to implement a command on the device, wherein the command is associated with the resolution information. - View Dependent Claims (17, 18, 19, 20)
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Specification