Method And System For Receiving And Providing Access To Information At A Web Site
First Claim
1. A method for providing order information, comprising:
- receiving, at a first user point from a website, at least one order submitted at the website from a second user Internet point;
receiving, at the website, access information that is related to the at least one order;
determining an order status and at least one shipping detail related to the at least one order; and
providing, to the second user Internet point from the website, the order status and the at least one shipping detail in response to receiving the access information.
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Accused Products
Abstract
At a vendor-managed web site, purchasing information is received from a first terminal, including purchasing information that is customized for a customer. The customer includes first and second users having respective first and second levels of authorized access to the purchasing information. The first user is identified by a first identifier, and the second user is identified by a second identifier. To a second terminal, access at the vendor-managed web site is provided to: only a first portion of the purchasing information in response to receiving the first identifier from the second terminal which identifies the first user; and at least a second portion of the purchasing information in response to receiving the second identifier from the second terminal which identifies the second user. The second portion includes at least a part of the first portion and a third portion of the purchasing information. The part of the first portion includes at least a portion of the customized purchasing information.
53 Citations
20 Claims
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1. A method for providing order information, comprising:
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receiving, at a first user point from a website, at least one order submitted at the website from a second user Internet point; receiving, at the website, access information that is related to the at least one order; determining an order status and at least one shipping detail related to the at least one order; and providing, to the second user Internet point from the website, the order status and the at least one shipping detail in response to receiving the access information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 11, 12)
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8. A method for providing shipment information, comprising:
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receiving, at a first user point from a website, at least one order submitted at the website from a second user Internet point; determining that the at least one order has shipped; and automatically providing, to the second user Internet point, an email notification indicating the at least one order has shipped in response to determining that the at least one order has shipped. - View Dependent Claims (9, 10)
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13. A method for providing customer service and support, comprising:
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receiving, at a first user point from a website, a customer system identifier from a customer at the second user Internet point; determining at least one software update that is specific to the customer system using the customer system identifier; and providing, to the second user Internet point from the website, the at least one software update. - View Dependent Claims (14, 15, 19, 20)
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16. The method of 13, wherein the at least one software update comprises a Basic Input Output System (BIOS) update.
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17. The method of 13, wherein the at least one software update comprises a driver update.
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18. The method of 13, wherein the at least one software update comprises a utilities update.
Specification