System and Method for Encrypted Media Service in an Interactive Voice Response Service

• US 20100290600A1
• Filed: 05/14/2010
• Published: 11/18/2010
• Est. Priority Date: 05/14/2009
• Status: Active Grant

• Current Assignee: Alvaria Cayman
• Original Assignee: Voxeo Corporation (Alvaria Incorporated)
• Inventors: Auburn, RJ, Agranovsky, Alexander S.
• Granted Patent: US 8,542,805 B2
• Time in Patent Office: Days
• US Class Current: 379/88.18
• CPC Class Codes: H04L 63/0442 wherein the sending and receiving network entities apply asymmetric encryption, i.e. different keys for encryption and decryption cryptographic mechanisms or cryptographic arrangements for public-key encryption H04L9/30
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/609 Secret communication
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends

Abstract

A third-party interactive voice response service includes a media archiving service in which media streams from a call to a subscriber is encrypted by a public key of the subscriber. The media streams may optionally be compressed and are encrypted in real-time so that at any time no tangible portion of the media streams can be accessed by the third party provider. The multiple media streams can optionally be compressed and/or encrypted individually or after they have been combined into a combined stream. The subscriber is able to retrieve the encrypted media streams and decrypt them using the subscriber'"'"'s private key. The encryption and compression are under program control of the interactive voice response service.

Claims

1. A method of hosting an interactive voice response service for a subscriber, comprising:

processing a call made to a call number of the subscriber using the interactive voice response service for the subscriber;

providing as part of the interactive voice response service a media archiving service for archiving one or more media stream of the call;

the media archiving service further comprising;

designating at least one event in the interactive voice response service to trigger the media archiving service;

in the event the media archiving service is triggered, obtaining a public key of a public key encryption of the subscriber;

encrypting the one or more media stream of the call using the public encryption key of the subscriber so that at any time no tangible portion of each of the one or more media stream is stored unencrypted, thereby keeping the media of the call private even from a provider of the hosting service; and

transmitting the encrypted media to a designation.

2. The method as in claim 1, further comprising:

providing a subscriber directory; and

wherein;

said obtaining a public key is by looking up with the call number in the subscriber directory for the public key associated with the subscriber.

3. The method as in claim 1, further comprising:

providing an application script associated with the subscriber for driving the interactive voice response service; and

wherein

said obtaining a public key is from the application script associated with the subscriber.

4. The method as in claim 1, further comprising:

obtaining a private key of the public key encryption of the subscriber; and

using the private key to decrypt the encrypted media.

5. The method as in claim 1, wherein

the one or more media stream comprises more than one media streams;

and

said media archiving service further includes;

mixing the more than one media streams to form a combined media stream; and

wherein said encrypting is applied to the combined media stream.

6. The method as in claim 1, wherein:

said encrypting is enabled or disabled under program control of the interactive voice response service.

7. The method as in claim 1, wherein:

said encrypting is implemented by a filter object accessible through a set of interfaces.

8. The method as in claim 1, wherein:

said encrypting is performed in response to a set of encryption parameters.

9. The method as in claim 1, further comprising:

compressing each of the one or more media stream; and

wherein said encrypting is applied to the one or more media stream after it has been compressed.

10. The method as in claim 9, wherein:

said compressing is enabled or disabled under program control of the interactive voice response service.

11. The method as in claim 9, wherein:

said compressing is implemented by a filter object accessible through a set of interfaces.

12. The method as in claim 9, wherein:

said compressing is performed in response to a set of compression parameters.

13. The method as in claim 1, wherein

the one or more media stream comprises more than one media streams;

and

said media archiving service further includes;

mixing the more than one media streams to form a combined media stream;

compressing the combined media stream into a compressed combined media stream; and

wherein said encrypting is applied to the combined media stream.

14. The method as in claim 13, wherein:

said compressing is implemented by a filter object accessible through a set of interfaces.

15. The method as in claim 13, wherein:

said compressing is performed in response to a set of compression parameters.

16. An interactive voice response service for a subscriber, comprising:

a machine for executing an interactive voice response application;

said interactive voice response application further comprising;

a call processing module to process a call made to a call number of the subscriber;

a media archiving service module for archiving one or more media stream of the call, said media archiving service module further includes a public key encryption module for obtaining a public key of a public key encryption of the subscriber and for encrypting the one or more media stream of the call using the public encryption key of the subscriber so that at any time no tangible portion of each of the one or more media stream is stored unencrypted, thereby keeping the media of the call private even from a provider of the hosting service; and

an output module for transmitting the encrypted media to a designation.

17. The interactive voice response service as in claim 16, further comprising:

a subscriber directory; and

wherein;

said public key is obtained by looking up with the call number in the subscriber directory for the public key associated with the subscriber.

18. The interactive voice response service as in claim 16, further comprising:

an application script associated with the subscriber for driving the interactive voice response service; and

wherein

said public key is obtained from the application script associated with the subscriber.

19. The interactive voice response service as in claim 16, wherein:

the one or more media stream comprises more than one media streams;

said media archiving service module further includes a mixer for mixing the more than one media streams to form a combined media stream; and

wherein said public key encryption module is applied to the combined media stream.

20. The interactive voice response service as in claim 16, wherein:

said public key encryption module is enabled or disabled under program control of the interactive voice response service.

21. The interactive voice response service as in claim 16, wherein:

said public key encryption module is implemented by a filter object accessible through a set of interfaces.

22. The interactive voice response service as in claim 16, wherein:

said public key encryption module is in response to a set of encryption parameters.

23. The interactive voice response service as in claim 16, further comprising:

a compression module for compressing each of the one or more media stream; and

wherein said public key encryption module is applied to the one or more media stream after it has been compressed.

24. The interactive voice response service as in claim 23, wherein:

said compression module is enabled or disabled under program control of the interactive voice response service.

25. The interactive voice response service as in claim 23, wherein:

said compression module is implemented by a filter object accessible through a set of interfaces.

26. The interactive voice response service as in claim 23, wherein:

said compression module is performed in response to a set of compression parameters.

27. The interactive voice response service as in claim 16, wherein

the one or more media stream comprises more than one media streams;

and

said media archiving service further includes;

a mixer for mixing the more than one media streams to form a combined media stream;

a compression module for compressing the combined media stream into a compressed combined media stream; and

wherein said public key encryption module is applied to the combined media stream.

28. The interactive voice response service as in claim 27, wherein:

said compression module is implemented by a filter object accessible through a set of interfaces.

29. The interactive voice response service as in claim 27, wherein:

said compression module is performed in response to a set of compression parameters.