PRE-PAID WIRELESS INTERACTIVE VOICE RESPONSE SYSTEM WITH VARIABLE ANNOUNCEMENTS
First Claim
Patent Images
1. An interactive voice response system for pre-paid wireless services comprising:
- a peripheral device in communication with a mobile switching system, the mobile switching system capable of communicating with at least one wireless device; and
an interactive voice response (IVR) application on the peripheral device comprising a menu driven system adapted to receive information from a customer, the menu driven system to interact with the customer to receive a request from the customer to select variable aspects of announcements made to the customer.
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Abstract
A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions. The system also includes provisions that permit customers to retrieve multiple previous transactions.
101 Citations
17 Claims
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1. An interactive voice response system for pre-paid wireless services comprising:
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a peripheral device in communication with a mobile switching system, the mobile switching system capable of communicating with at least one wireless device; and an interactive voice response (IVR) application on the peripheral device comprising a menu driven system adapted to receive information from a customer, the menu driven system to interact with the customer to receive a request from the customer to select variable aspects of announcements made to the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of operating an interactive voice response system for pre-paid wireless services comprising:
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interacting with a pre-paid wireless customer using an interactive voice response (IVR) application having a menu driven system receiving information from a customer; and receiving a request from the customer using the menu driven system to select aspects of announcements made to the customer. - View Dependent Claims (14, 15, 16, 17)
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Specification