WARRANTY MANAGEMENT SYSTEM
First Claim
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1. A third party warranty management system comprising:
- a POS hardware system for receiving a unique warrantee identifier, purchase information, warranty information and generating a receipt;
a server for storing the purchase information, warranty information, and an electronic copy of the receipt, the server being the server of a third-party excluding a warrantor and warrantee;
a network for permitting communication between the POS hardware system and the server;
a feed for transmitting the purchase information, the warranty information and the electronic copy of the receipt from the POS hardware system to the third party server;
a means for verifying the authenticity of the purchase information and the electronic copy of the receipt; and
a means for determining a length of a warranty based on the purchase information and warranty information.
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Abstract
A warranty management system comprises a hardware device for inputting warranty information and a copy of a receipt. A network permits communication between the hardware device and a server. The server stores the warranty information and the copy of the receipt. The warranty management system also includes a means for verifying the authenticity of the warranty information and the related receipt. Some embodiments of the warranty management system may further include a means for comparing the failure rates of products and services.
110 Citations
20 Claims
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1. A third party warranty management system comprising:
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a POS hardware system for receiving a unique warrantee identifier, purchase information, warranty information and generating a receipt; a server for storing the purchase information, warranty information, and an electronic copy of the receipt, the server being the server of a third-party excluding a warrantor and warrantee; a network for permitting communication between the POS hardware system and the server; a feed for transmitting the purchase information, the warranty information and the electronic copy of the receipt from the POS hardware system to the third party server; a means for verifying the authenticity of the purchase information and the electronic copy of the receipt; and a means for determining a length of a warranty based on the purchase information and warranty information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16)
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15. A third party warranty management system comprising:
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a device for manually inputting a unique warrantee identifier, purchase information, and warranty information; a scanner electronically connected to the device for uploading an electronic copy of a paper receipt; a third party server for storing the purchase information, warranty information, and an electronic copy of the receipt; a network permitting communication between the device and the server; a feed transmitting the purchase information, the warranty information and the electronic copy of the receipt from the device to the third party server; a means for verifying the authenticity of the purchase information and the electronic copy of the receipt; and a means for determining a length of a warranty based on the purchase information and warranty information.
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17. A method for tracking and managing a warranty includes the steps of:
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inputting a unique warrantee identifier, purchase information, and warranty information; generating a receipt and uploading an electronic copy of the receipt; transmitting the purchase information, the warranty information and the electronic copy of the receipt to a third party server; verifying the authenticity of the purchase information and the electronic copy of the receipt; and determining a length of a warranty based on the purchase information and warranty information. - View Dependent Claims (18, 19, 20)
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Specification