SYSTEM AND METHOD OF REMOTE MACHINE SERVICING
First Claim
1. A service system for servicing a printing system, comprising:
- a processor;
a printing device; and
a computer-readable storage medium in communication with the processor, the computer-readable storage medium including one or more programming instructions for;
receiving a request to service the printing device,determining a number of carbon credits associated with driving a vehicle from a service center to a location of the printing device,based at least in part on the determining, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the printing device, andresponsive to receiving an acceptance of the offer of the selected number of carbon credits, causing remote service to be performed relative to the printing device so that the vehicle need not be driven from the service center to the location of the printing device.
1 Assignment
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Accused Products
Abstract
A service system for servicing a printing system includes a processor, a printing device, and a computer-readable storage medium in communication with the processor. The computer-readable storage medium may include one or more programming instructions for receiving a request to service the printing device, determining a number of carbon credits associated with driving a vehicle from a service center to a location of the printing device, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the printing device based at least in part on the determining, and causing remote service to be performed relative to the printing device responsive to receiving an acceptance of the offer of the selected number of carbon credits so that the vehicle need not be driven from the service center to the location of the printing device.
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Citations
19 Claims
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1. A service system for servicing a printing system, comprising:
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a processor; a printing device; and a computer-readable storage medium in communication with the processor, the computer-readable storage medium including one or more programming instructions for; receiving a request to service the printing device, determining a number of carbon credits associated with driving a vehicle from a service center to a location of the printing device, based at least in part on the determining, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the printing device, and responsive to receiving an acceptance of the offer of the selected number of carbon credits, causing remote service to be performed relative to the printing device so that the vehicle need not be driven from the service center to the location of the printing device. - View Dependent Claims (2, 3, 4)
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5. A system for providing an incentive to remotely service a machine, comprising:
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a processor; an output device in communication with the processor; and a computer-readable storage medium in communication with the processor, wherein the computer-readable storage medium includes one or more programming instructions for; receiving a request to service the machine, determining a number of carbon credits associated with driving a vehicle from a service center to a location of the machine, determining a number of offered carbon credits, offering the number of offered carbon credits to a customer to incent acceptance of remote repair of the machine, receiving an acceptance of the number of offered carbon credits, providing the number of offered carbon credits to the customer, and issuing a command to remotely service the machine. - View Dependent Claims (6, 7, 8, 9, 10)
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11. A method of servicing a machine, comprising:
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receiving a request to service the machine; automatically determining, via a processor, a number of carbon credits associated with driving a vehicle from a service center to a location of the machine; offering a number of offered carbon credits to a customer to incent acceptance of remote repair of the machine; receiving an acceptance of the number of offered carbon credits; providing the number of offered carbon credits to the customer; and remotely servicing the machine. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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Specification