SYSTEM AND METHOD OF REMOTE MACHINE SERVICING

• US 20100302578A1
• Filed: 05/28/2009
• Published: 12/02/2010
• Est. Priority Date: 05/28/2009
• Status: Abandoned Application

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Rego, James Michael
• Application Number:
  US12/473,995
• Publication Number:
  US 20100302578A1
• Time in Patent Office: Days
• US Class Current: 358/1.15
• CPC Class Codes: G06F 11/0733 in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A service system for servicing a printing system includes a processor, a printing device, and a computer-readable storage medium in communication with the processor. The computer-readable storage medium may include one or more programming instructions for receiving a request to service the printing device, determining a number of carbon credits associated with driving a vehicle from a service center to a location of the printing device, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the printing device based at least in part on the determining, and causing remote service to be performed relative to the printing device responsive to receiving an acceptance of the offer of the selected number of carbon credits so that the vehicle need not be driven from the service center to the location of the printing device.

Claims

1. A service system for servicing a printing system, comprising:

a processor;

a printing device; and

a computer-readable storage medium in communication with the processor, the computer-readable storage medium including one or more programming instructions for;

receiving a request to service the printing device,

determining a number of carbon credits associated with driving a vehicle from a service center to a location of the printing device,

based at least in part on the determining, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the printing device, and

responsive to receiving an acceptance of the offer of the selected number of carbon credits, causing remote service to be performed relative to the printing device so that the vehicle need not be driven from the service center to the location of the printing device.

2. The service system of claim 1, wherein the computer-readable storage medium further includes one or more programming instructions for causing local service to be performed relative to the printing device responsive to receiving a rejection of the offer of the selected number of carbon credits.

3. The service system of claim 1, wherein the printing device comprises one of an image input device and an image output device.

4. The service system of claim 1, wherein the selected number of carbon credits is set to the determined number of carbon credits.

5. A system for providing an incentive to remotely service a machine, comprising:

a processor;

an output device in communication with the processor; and

a computer-readable storage medium in communication with the processor,

wherein the computer-readable storage medium includes one or more programming instructions for;

receiving a request to service the machine,

determining a number of carbon credits associated with driving a vehicle from a service center to a location of the machine,

determining a number of offered carbon credits,

offering the number of offered carbon credits to a customer to incent acceptance of remote repair of the machine,

receiving an acceptance of the number of offered carbon credits,

providing the number of offered carbon credits to the customer, and

issuing a command to remotely service the machine.

6. The system of claim 5, wherein the machine comprises a printing machine.

7. The system of claim 6, wherein the machine comprises one of an image input device and an image output device.

8. The system of claim 5, wherein determining the number of offered carbon credits comprises setting the number of offered carbon credits to the number of carbon credits.

9. The system of claim 5, wherein determining the number of offered carbon credits comprises determining a sum of the number of carbon credits associated with driving a vehicle from a service center to a location of the machine and a total number of accumulated carbon credits associated with one or more second service requests.

10. The system of claim 5, wherein determining the number of offered carbon credits comprises determining a sum of the number of carbon credits associated with driving a vehicle from a service center to a location of the machine and at least a portion of a total number of accumulated carbon credits associated with one or more second service requests.

11. A method of servicing a machine, comprising:

receiving a request to service the machine;

automatically determining, via a processor, a number of carbon credits associated with driving a vehicle from a service center to a location of the machine;

offering a number of offered carbon credits to a customer to incent acceptance of remote repair of the machine;

receiving an acceptance of the number of offered carbon credits;

providing the number of offered carbon credits to the customer; and

remotely servicing the machine.

12. The method of claim 11, wherein receiving the request comprises receiving the request from the customer.

13. The method of claim 11, wherein receiving the request comprises receiving the request from the machine.

14. The method of claim 11, wherein the machine comprises a printing machine.

15. The method of claim 11, wherein the number of offered carbon credits comprises setting the number of offered carbon credits to the number of carbon credits.

16. The method of claim 11, wherein the number of offered carbon credits comprises a sum of the number of carbon credits associated with driving a vehicle from a service center to a location of the machine and a total number of accumulated carbon credits associated with one or more second service requests.

17. The method of claim 11, wherein the number of offered carbon credits comprises a sum of the number of carbon credits associated with driving a vehicle from a service center to a location of the machine and at least a portion of a total number of accumulated carbon credits associated with one or more second service requests.

18. The method of claim 11, further comprising:

offering an additional incentive not related to carbon credits to the customer.

19. The method of claim 18, further comprising:

providing the additional incentive to the customer.