IMAGE FORMING APPARATUS, SERVER APPARATUS AND RECORDING MEDIUM
First Claim
Patent Images
1. An image forming apparatus comprising:
- a communicator that is capable of communicating with a support terminal operated by a support staff who is in charge of operation support about the image forming apparatus;
a controller that records video data consisting of data exchanged with the support terminal by the communicator, in an internal or external memory of the image forming apparatus, and further records voice data consisting of a conversation between a user who operates the image forming apparatus and the support staff, also in the internal or external memory, with a connection to the video data; and
a player that plays the video and voice data recorded therein, according to an instruction given by the user or another user.
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Accused Products
Abstract
An image forming apparatus includes: a communicator that is capable of communicating with a support terminal for operation support about the image forming apparatus; a controller that records video data consisting of data exchanged with the support terminal in a memory and further records voice data consisting of a conversation between a user who operates the image forming apparatus and the support staff, also in the memory, with a connection to the video data; and a player that plays the video and voice data recorded therein, according to an instruction given by the user or another user.
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Citations
25 Claims
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1. An image forming apparatus comprising:
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a communicator that is capable of communicating with a support terminal operated by a support staff who is in charge of operation support about the image forming apparatus; a controller that records video data consisting of data exchanged with the support terminal by the communicator, in an internal or external memory of the image forming apparatus, and further records voice data consisting of a conversation between a user who operates the image forming apparatus and the support staff, also in the internal or external memory, with a connection to the video data; and a player that plays the video and voice data recorded therein, according to an instruction given by the user or another user. - View Dependent Claims (3, 5, 7, 8, 9, 10, 11, 12, 13)
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2. An image forming apparatus comprising:
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a controller that records video data consisting of operation screens displayed with operations of a user who operates the image forming apparatus, in an internal or external memory of the image forming apparatus, and further records voice data consisting of a conversation between the user and a support staff, also in the internal or external memory, with a connection to the video data; and a player that plays the video and voice data recorded therein, according to an instruction given by the user or another user. - View Dependent Claims (4, 6)
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14. A server apparatus existing in a communication pathway between an image forming apparatus and a support terminal of a support staff who is in charge of operation support about the image forming apparatus, comprising:
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a communicator that is capable of communicating with the image forming apparatus and the support terminal; a controller that records video data consisting of data exchanged between the image forming apparatus and the support terminal and obtained by the communicator, in an internal or external memory of the server apparatus, and further records voice data consisting of a conversation between a user who operates the image forming apparatus and the support staff, also in the internal or external memory, with a connection to the video data; and a transmitter that transmits the video and voice data recorded therein to the image forming apparatus or another image forming apparatus, according to an instruction received therefrom. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22)
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23. A computer readable recording medium having a program recorded therein to make a computer of an image forming apparatus execute:
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communicating with a support terminal operated by a support staff who is in charge of operation support about the image forming apparatus; recording video data consisting of data exchanged with the support terminal, in an internal or external memory of the image forming apparatus, and further recording voice data consisting of a conversation between a user who operates the image forming apparatus and the support staff, also in the internal or external memory, with a connection to the video data; and playing the video and voice data recorded therein, according to an instruction given by the user or another user.
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24. A computer readable recording medium having a program recorded therein to make a computer of an image forming apparatus execute:
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recording video data consisting of operation screens displayed with operations of a user who operates the image forming apparatus, in an internal or external memory of the image forming apparatus; and playing the video data recorded therein, according to an instruction given by the user or another user.
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25. A computer readable recording medium having a program recorded therein to make a server apparatus existing in a communication pathway between an image forming apparatus and a support terminal of a support staff who is in charge of operation support about the image forming apparatus, execute:
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communicating with the image forming apparatus and the support terminal; recording video data consisting of data exchanged between the image forming apparatus and the support terminal, in an internal or external memory of the image forming apparatus, and further recording voice data consisting of a conversation between a user who operates the image forming apparatus and the support staff, also in the internal or external memory, with a connection to the video data; and transmitting the video and voice data recorded therein to the image forming apparatus or another image forming apparatus, according to an instruction received therefrom.
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Specification