SYSTEM AND METHOD FOR TASK ASSIGNMENT AND ALERT

• US 20100306019A1
• Filed: 06/02/2009
• Published: 12/02/2010
• Est. Priority Date: 06/02/2009
• Status: Abandoned Application

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Original Assignee: Computer Associates Think Inc. (Broadcom, Inc.)
• Inventors: Mandava, Srikanth
• Application Number:
  US12/476,854
• Publication Number:
  US 20100306019A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

A computerized process includes using a processor to receive data associated with a mobile location device such as a mobile phone. The data permits a determination of a location of the mobile location device. The data is used to determine if a person associated with the mobile location device is away from a particular location such as a place of business. If so, the processor automatically assigns a task of the person associated with the mobile phone to a second person. In another embodiment, the processor automatically transmits an alert to a second person as a function of the location of the mobile location device.

Claims

1. A computerized process comprising:

receiving, at a processor, data associated with a mobile location device that permits a determination of a location of the mobile location device;

using the data to determine that a person associated with the mobile location device is not at a particular location; and

using the processor, automatically assigning a task of the person associated with the mobile location device to a second person, or automatically transmitting an alert to the second person, as a function of the location of the mobile location device.

2. The computerized process of claim 1, using the processor to determine from a database an association between the mobile location device and the person.

3. The computerized process of claim 1, wherein the location device comprises a mobile phone.

4. The computerized process of claim 1, comprising:

receiving on a periodic basis the data associated with the mobile location device that permits a determination of a location of the mobile location device;

storing the data in a database coupled to the processor; and

analyzing the data to determine one or more locations at which the person has been during a time period.

5. The computerized process of claim 1, comprising:

receiving on a periodic basis the data associated with the mobile location device that permits a determination of a location of the mobile location device;

storing the data in a database coupled to the processor; and

analyzing the data to determine whether the person has been absent from a location over a particular time period.

6. The computerized process of claim 1, comprising coupling the assigning a task to one or more of an issue tracking system, a leave management system, and a work flow management system.

7. The computerized process of claim 6, comprising querying the leave management system to determine if the person is on leave.

8. The computerized process of claim 1, comprising using the processor to determine whether to assign the task to another person as a function of the priority of the task and the amount of time that the person has been away from a location.

9. The computerized process of claim 1, wherein the receiving the data associated with the mobile location device is in connection with a transmission to or from the mobile location device;

and wherein the data associated with the mobile location device is transmitted by one or more of the mobile location device or a service provider associated with the mobile location device.

10. The computerized process of claim 1, comprising using the processor to automatically configure an out of office reply message for one or more of the person'"'"'s voice mail and the person'"'"'s email.

11. A computer readable medium comprising instructions that when executed by a processor execute a process comprising:

receiving, at a processor, data associated with a mobile location device that permits a determination of a location of the mobile location device;

using the data to determine that a person associated with the mobile location device is not at a particular location; and

using the processor, automatically assigning a task of the person associated with the mobile location device to a second person, or automatically transmitting an alert to the second person, as a function of the location of the mobile location device.

12. The computer readable medium of claim 11, comprising instructions for using the processor to determine from a database an association between the mobile location device and the person.

13. The computer readable medium of claim 11, comprising instructions for receiving data associated with the mobile location device that indicates an amount of time that the person has been absent from a particular location.

14. The computer readable medium of claim 11, comprising instructions for:

receiving on a periodic basis the data associated with the mobile location device that permits a determination of a location of the mobile location device;

storing the data in a database coupled to the processor; and

analyzing the data to determine one or more locations at which the person has been during a time period.

15. The computer readable medium of claim 11, comprising instructions for:

receiving on a periodic basis the data associated with the mobile location device that permits a determination of a location of the mobile location device;

storing the data in a database coupled to the processor; and

analyzing the data to determine whether the person has been absent from a location over a particular time period.

16. The computer readable medium of claim 11, comprising instructions for coupling the assigning a task to one or more of an issue tracking system, a leave management system, and a work flow management system, and comprising instructions for querying the leave management system to determine if the person is on leave.

17. The computer readable medium of claim 11, comprising instructions for using the processor to automatically configure an out of office reply message for one or more of the person'"'"'s voice mail and the person'"'"'s email.

18. A system comprising a processor configured to:

receive data associated with a mobile location device that permits a determination of a location of the mobile location device;

using the data to determine that a person associated with the mobile location device is not at a particular location; and

automatically assign a task of the person associated with the mobile location device to a second person, or automatically transmit an alert to the second person, as a function of the location of the mobile location device.

19. The system of claim 18, wherein the processor is configured to couple the assignment of a task to one or more of an issue tracking system, a leave management system, and a work flow management system, and wherein the processor is configured to query the leave management system to determine if the person is on leave.

20. The system of claim 18, wherein the processor is configured to automatically configure an out of office reply message for one or more of the person'"'"'s voice mail and the person'"'"'s email.