SYSTEM AND METHOD OF REMOTE MACHINE SERVICING

• US 20100306056A1
• Filed: 05/28/2009
• Published: 12/02/2010
• Est. Priority Date: 05/28/2009
• Status: Abandoned Application

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Rego, James Michael
• Application Number:
  US12/474,048
• Publication Number:
  US 20100306056A1
• Time in Patent Office: Days
• US Class Current: 705/14.55
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0257 User requested

Abstract

A system for servicing a printing system includes a first device and a processor in communication with a storage medium. The system receives a first request to service the first device, determines a first number of carbon credits associated with driving a vehicle to a location of the first device, receives a second request to service a second printing device having a second number of carbon credits, offers a selected number of carbon credits to a customer to incent acceptance of remote repair of the first device, and causes remote service to be performed relative to the first device upon an acceptance of the offer. The selected number of carbon credits may be greater than the first number of carbon credits and, at least in part, to the first and second numbers of carbon credits.

Claims

1. A service system for servicing a printing system, comprising:

a processor;

a first printing device; and

a computer-readable storage medium in communication with the processor, the computer-readable storage medium including one or more programming instructions for;

receiving a first request to service the first printing device,

determining a first number of carbon credits associated with driving a vehicle from a service center to a location of the first printing device,

receiving a second request to service a second printing device, wherein a second number of carbon credits is associated with the second request,

based at least in part on the determining, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the first printing device, wherein the selected number of carbon credits is greater than the first number of carbon credits and the selected number of carbon credits corresponds, at least in part, to the first and second numbers of carbon credits, and

responsive to receiving an acceptance of the offer of the selected number of carbon credits, causing remote service to be performed relative to the first printing device so that the vehicle need not be driven from the service center to the location of the first printing device.

2. The service system of claim 1, wherein the computer-readable storage medium further includes one or more programming instructions for causing local service to be performed relative to the first printing device responsive to receiving a rejection of the offer of the selected number of carbon credits.

3. The service system of claim 1, wherein the first printing device comprises one of an image input device and an image output device.

4. The service system of claim 1, wherein the second printing device comprises one of an image input device and an image output device.

5. A system for providing an incentive to remotely service a printing device, comprising:

a processor;

an output device in communication with the processor; and

a computer-readable storage medium in communication with the processor,

wherein the computer-readable storage medium includes one or more programming instructions for;

receiving a first request to service a first printing device via a remote repair operation,

remotely servicing the first printing device,

receiving a second request to service at least one second printing device,

determining an offered number of accumulated carbon credits comprising a sum of at least a first number of carbon credits associated with the first request and a second number of accumulated carbon credits associated with the second request,

offering the offered number of accumulated carbon credits to a customer to incent acceptance of remote repair of the second printing device,

receiving an acceptance of the offered number of accumulated carbon credits,

providing the offered number of accumulated carbon credits to the customer, and

issuing a command to remotely service the second printing device.

6. The system of claim 5, wherein the first printing device comprises one of an image input device and an image output device.

7. The system of claim 5, wherein the second printing device comprises one of an image input device and an image output device.

8. The system of claim 5, wherein the first number of carbon credits comprises at least a portion of a total number of accumulated carbon credits associated with the first request.

9. The system of claim 5, wherein the second number of carbon credits comprises at least a portion of a total number of accumulated carbon credits associated with the second request.

10. A method of servicing a printing device, comprising:

receiving a first request to service a first printing device via a remote repair operation;

remotely servicing the first printing device;

receiving a second request to service at least one second printing device;

automatically determining, via a processor, an offered number of accumulated carbon credits comprising a sum of at least a first number of carbon credits associated with the first request and a second number of accumulated carbon credits associated with the second request;

offering the offered number of accumulated carbon credits to a customer to incent acceptance of remote repair of the second printing device; and

remotely servicing the second printing device.

11. The method of claim 10, wherein the first number of carbon credits comprises at least a portion of a total number of accumulated carbon credits associated with the first request.

12. The method of claim 10, wherein the second number of carbon credits comprises at least a portion of a total number of accumulated carbon credits associated with the second request.

13. The method of claim 10, wherein receiving the first request comprises receiving the first request from the customer.

14. The method of claim 10, wherein receiving the first request comprises receiving the first request from the first printing device.

15. The method of claim 10, wherein receiving the second request comprises receiving the second request from the customer.

16. The method of claim 10, wherein receiving the second request comprises receiving the second request from the second printing device.

17. The method of claim 10, further comprising:

offering an additional incentive not related to carbon credits to the customer.

18. The method of claim 17, further comprising:

providing the additional incentive to the customer.