SYSTEM AND METHOD OF REMOTE MACHINE SERVICING
First Claim
1. A service system for servicing a printing system, comprising:
- a processor;
a first printing device; and
a computer-readable storage medium in communication with the processor, the computer-readable storage medium including one or more programming instructions for;
receiving a first request to service the first printing device,determining a first number of carbon credits associated with driving a vehicle from a service center to a location of the first printing device,receiving a second request to service a second printing device, wherein a second number of carbon credits is associated with the second request,based at least in part on the determining, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the first printing device, wherein the selected number of carbon credits is greater than the first number of carbon credits and the selected number of carbon credits corresponds, at least in part, to the first and second numbers of carbon credits, andresponsive to receiving an acceptance of the offer of the selected number of carbon credits, causing remote service to be performed relative to the first printing device so that the vehicle need not be driven from the service center to the location of the first printing device.
1 Assignment
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Accused Products
Abstract
A system for servicing a printing system includes a first device and a processor in communication with a storage medium. The system receives a first request to service the first device, determines a first number of carbon credits associated with driving a vehicle to a location of the first device, receives a second request to service a second printing device having a second number of carbon credits, offers a selected number of carbon credits to a customer to incent acceptance of remote repair of the first device, and causes remote service to be performed relative to the first device upon an acceptance of the offer. The selected number of carbon credits may be greater than the first number of carbon credits and, at least in part, to the first and second numbers of carbon credits.
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Citations
18 Claims
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1. A service system for servicing a printing system, comprising:
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a processor; a first printing device; and a computer-readable storage medium in communication with the processor, the computer-readable storage medium including one or more programming instructions for; receiving a first request to service the first printing device, determining a first number of carbon credits associated with driving a vehicle from a service center to a location of the first printing device, receiving a second request to service a second printing device, wherein a second number of carbon credits is associated with the second request, based at least in part on the determining, offering a selected number of carbon credits to a customer to incent acceptance of remote repair of the first printing device, wherein the selected number of carbon credits is greater than the first number of carbon credits and the selected number of carbon credits corresponds, at least in part, to the first and second numbers of carbon credits, and responsive to receiving an acceptance of the offer of the selected number of carbon credits, causing remote service to be performed relative to the first printing device so that the vehicle need not be driven from the service center to the location of the first printing device. - View Dependent Claims (2, 3, 4)
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5. A system for providing an incentive to remotely service a printing device, comprising:
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a processor; an output device in communication with the processor; and a computer-readable storage medium in communication with the processor, wherein the computer-readable storage medium includes one or more programming instructions for; receiving a first request to service a first printing device via a remote repair operation, remotely servicing the first printing device, receiving a second request to service at least one second printing device, determining an offered number of accumulated carbon credits comprising a sum of at least a first number of carbon credits associated with the first request and a second number of accumulated carbon credits associated with the second request, offering the offered number of accumulated carbon credits to a customer to incent acceptance of remote repair of the second printing device, receiving an acceptance of the offered number of accumulated carbon credits, providing the offered number of accumulated carbon credits to the customer, and issuing a command to remotely service the second printing device. - View Dependent Claims (6, 7, 8, 9)
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10. A method of servicing a printing device, comprising:
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receiving a first request to service a first printing device via a remote repair operation; remotely servicing the first printing device; receiving a second request to service at least one second printing device; automatically determining, via a processor, an offered number of accumulated carbon credits comprising a sum of at least a first number of carbon credits associated with the first request and a second number of accumulated carbon credits associated with the second request; offering the offered number of accumulated carbon credits to a customer to incent acceptance of remote repair of the second printing device; and remotely servicing the second printing device. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification