INSTANT FINANCIAL CREDIT SYSTEM

• US 20100306072A1
• Filed: 08/28/2009
• Published: 12/02/2010
• Est. Priority Date: 05/29/2009
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Miller, Michael S., Baxter, Lincoln, Coomes, Robert, Kochendorfer, Richard, Anthony, Eric, Kahn, M. Ehsan, Cyr, Jesse, Makinen, Tapio, Thomas, John W., Ford, William Joseph (Jr.) JR., Woodham, Roy, Godsey, Scott, Denbow, Thomas Scott, Swaminathan, Satheesh Kumar, August, Kevin
• Application Number:
  US12/549,990
• Publication Number:
  US 20100306072A1
• Time in Patent Office: Days
• US Class Current: 705/21
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof

Abstract

Systems, apparatus, and computer program products are provided that allow for a credit partner, such as a retailer, to process a customer credit card application at multiple point-of-sale/point-of-contact channels, such as a manned or self-service cash register, a manned or unmanned kiosk, partner web site, a call center or the like and, if the customer is approved, allow for the customer to transact using the approved credit account at the credit partner location/site. The systems, methods and computer program provide for integration of the credit application system within multiple point-of-sale channels without requiring a large degree of customization and/or configuration at the credit partner level. In addition, embodiments support both active and passive instant credit decision processing.

Claims

1. A system for providing instant credit processing, the system comprising:

a protocol adapter in communication with one or more instant credit request first input channels, wherein the first input channels are associated with a credit partner;

an enterprise gateway in communication with the protocol adapter; and

a credit-issuing entity in communication with the enterprise gateway,

wherein the protocol adapter includes a message transformation routine configured to transform credit request messages and credit decision messages communicated from and to the first input channels to provide for upstream and downstream communication within the instant credit decisioning system,

wherein the enterprise gateway is configured to provide an interface between the protocol adapter and the credit-issuing entity, and

wherein the credit-issuing entity is configured to provide a plurality of interfacing services related to an instant credit request, including communicating a decision for the instant customer credit request.

2. The system of claim 1, further comprising an instant credit web application in communication with one or more instant credit request second input channels and the enterprise gateway, wherein the second input channels are web-enabled input channels associated with the credit partner.

3. The system of claim 2, wherein the instant credit web application is further defined as a credit partner-configurable application configured to provide the credit partner customization based on one or more device types of the second input channels.

4. The system of claim 1, wherein the one or more instant credit request first input channels include one or more of a non-web-enabled point-of-sale, a web-enabled point-of-sale, a self-service point-of-contact, a credit partner-manned point-of-contact, a web-enabled device or a credit partner call center.

5. The system of claim 2, wherein the one or more instant credit request second input channels include one or more of a web-enabled point-of-sale, a self-service point-of-contact, a credit partner-manned point-of-contact, a credit partner call center, a web-enabled mobile device, a web-enabled wired device, or an electronic commerce web application.

6. The system of claim 1, wherein the plurality of interfacing services provided by the credit-issuing entity includes an active credit decisioning service, wherein an instant credit decision is determined based on a currently received instant credit request.

7. The system of claim 1, wherein the plurality of interfacing services provided by the credit-issuing entity includes a passive credit decisioning service, wherein the instant credit decision is credit pre-approval determined based on a previous encounter with the credit partner or the credit-issuing entity.

8. The system of claim 1, wherein the plurality of interfacing services provided by the credit-issuing entity includes other financial products decisioning service, wherein the other financial products decisioning is at least one of active other financial product decisioning or passive other financial product decisioning.

9. The system of claim 2, wherein the protocol adapter is in communication with at least one of the second input channels, and wherein the at least one second input channel is operable to be configured to communicate instant credit requests and receive instant credit decisions via either the protocol adapter or the instant credit web application.

10. The system of claim 2, wherein the instant credit web application is in communication with at least one of the first input channels, and wherein the at least one first input channel is operable to be configured to communicate instant credit requests and receive instant credit decisions via either the instant credit web application or the protocol adapter.

11. The system of claim 1, wherein the protocol adapter further comprises a store-and-forward (SAF) routine configured to process instant credit requests subsequently in the event that an upstream capability is presently unavailable.

12. The system of claim 1, wherein the enterprise gateway further comprises a store-and-forward (SAF) routine configured to process instant credit decisions subsequently in the event that a downstream capability is presently unavailable.

13. The system of claim 1, wherein the enterprise gateway further comprises a reconciliation routine configured to perform out-of-channel credit decision processing in the event that instant credit decisioning is presently unavailable.

14. A system for providing instant credit processing, the system comprising:

an instant credit web application in communication with one or more instant credit request input channels, wherein the input channels are associated with a credit partner;

an enterprise gateway in communication with the instant credit web application; and

a credit-issuing entity in communication with the enterprise gateway,

wherein the instant credit web application is configured to receive credit requests from the input channels, communicate the credit requests to the credit-issuing entity via the enterprise gateway, receive credit decisions from the credit-issuing entity via the enterprise gateway and communicate the credit decision to a respective input channel,

wherein the enterprise gateway is configured to provide an interface between the instant credit web application and the credit-issuing entity, and

wherein the credit-issuing entity is configured to provide a plurality of interfacing services related to an instant credit request, including communicating a decision for the instant customer credit request.

15. The system of claim 14, wherein the instant credit web application is further defined as a credit partner-configurable application configured to provide the credit partner customization based on one or more device types of the input channels.

16. The system of claim 14, wherein the one or more instant credit request input channels include one or more of a web-enabled point-of-sale, a self-service point-of-contact, a credit partner-manned point-of-contact, a credit partner call center, a web-enabled mobile device, a web-enabled wired device, or an electronic commerce web application.

17. The system of claim 14, wherein the plurality of interfacing services provided by the credit-issuing entity include two or more of active credit decisioning service, passive credit decisioning service, customer identification and authentication service, offers management service, product marketing data service, product agreement disclosure service and application disclosure service.

18. The system of claim 14, wherein the plurality of interfacing services provided by the credit-issuing entity includes an active credit decisioning service, wherein an instant credit decision is determined based on a currently received instant credit request.

19. The system of claim 14, wherein the plurality of interfacing services provided by the credit-issuing entity includes a passive credit decisioning service, wherein the instant credit decision is credit pre-approval determined based on a previous encounter with the credit partner or the credit-issuing entity.

20. The system of claim 14, wherein the plurality of interfacing services provided by the credit-issuing entity includes other financial products decisioning service, wherein the other financial products decisioning is at least one of active other financial product decisioning or passive other financial product decisioning.

21. The system of claim 14, wherein the enterprise gateway further comprises a reconciliation routine configured to perform out-of-channel credit decision processing in the event that instant credit decisioning is presently unavailable.

22. A system for providing instant credit processing, the system comprising:

a protocol adapter in communication with one or more instant credit request first input channels, wherein the first input channels are associated with a credit partner;

an instant credit web application in communication with one or more instant credit request second input channels, wherein the second input channels are associated with the credit partner;

an enterprise gateway in communication with the protocol adapter and the instant credit web application; and

a credit-issuing entity in communication with the enterprise gateway,

wherein the protocol adapter includes a message transformation routine configured to transform credit request messages and credit decision messages communicated from and to the first input channels to provide for upstream and downstream communication within the instant credit decisioning system,

wherein the instant credit web application is configured to receive instant credit requests from the second input channels, communicate the credit requests to the credit-issuing entity via the enterprise gateway, receive credit decisions from the credit-issuing entity via the enterprise gateway and communicate the credit decision to a respective input channel,

wherein the enterprise gateway is configured to provide an interface between the protocol adapter, the instant credit web application and the credit-issuing entity, and

wherein the credit-issuing entity is configured to provide a plurality of interfacing services related to an instant credit request, including communicating a decision for the instant customer credit request.

23. The system of claim 22, wherein the one or more instant credit request first input channels include one or more of a non-web-enabled point-of-sale, a web-enabled point-of-sale, a self-service point-of-contact, a credit partner-manned point-of-contact, a web-enabled device or a credit partner call center.

24. The system of claim 23, wherein the one or more instant credit request second input channels include one or more of the web-enabled point-of-sale, the self-service point-of-contact, the credit partner-manned point-of-contact, the credit partner call center, the web-enabled wired device, a web-enabled mobile device, or an electronic commerce web application.

25. The system of claim 22, wherein the plurality of interfacing services provided by the credit-issuing entity includes an active credit decisioning service, wherein an instant credit decision is determined based on a currently received instant credit request.

26. The system of claim 22, wherein the plurality of interfacing services provided by the credit-issuing entity includes a passive credit decisioning service, wherein the instant credit decision is credit pre-approval determined based on a previous encounter with the credit partner or the credit-issuing entity.

27. The system of claim 22, wherein the plurality of interfacing services provided by the credit-issuing entity includes other financial products decisioning service, wherein the other financial products decisioning is at least one of active other financial product decisioning or passive other financial product decisioning.

28. The system of claim 22, wherein the instant credit web application is further configured as a primary recipient of instant credit requests from web-enabled input channels and the protocol adapter is further configured as a secondary recipient of instant credit requests from the web-enabled input channels.

29. The system of claim 22, wherein the protocol adapter is further configured as a primary recipient of instant credit requests from non-web-enabled input channels.

30. A protocol adapter apparatus configured to process instant credit requests, the apparatus comprising:

a first transceiver configured to receive instant credit request messages from one or more point-of-sale (POS) devices and transmit instant credit decision messages;

a protocol transformer configured to transform one or more of the instant credit requests messages from a POS device format to a predetermined instant credit format and transform corresponding instant credit decision messages from the predetermined instant credit format to the POS device format; and

a second transceiver configured to transmit transformed instant credit request messages to a credit-issuing entity and receive instant credit decision messages in the predetermined format from the credit-issuing entity.

31. The apparatus of claim 30, wherein the protocol transformer is further configured to transform the instant credit requests from a POS device to Extensible Markup Language (XML) format.

32. The apparatus of claim 30, wherein the first transceiver further comprises a persistent network listener configured to continuously listen to the one or more POS devices.

33. The apparatus of claim 30, wherein the first transceiver is further configured to receive instant credit requests from one or more of a point-of-contact (POC), a credit partner call center or a web-enabled device.

34. The apparatus of claim 30, wherein the second transceiver further comprises a Transmission Control Protocol (TCP) socket.

35. The apparatus of claim 30, wherein the second transceiver is further configured to transmit and receive using Secure Socket Layer (SSL) protocol and Java Message Service (JMS) protocol.

36. The apparatus of claim 30, further comprising a Store-And-Forward (SAF) queue configured to queue instant credit requests in the event of a time-out.

37. The apparatus of claim 30, further comprising a heartbeat monitor configured to ensure a channel is maintained between the protocol adapter and a credit-issuing entity gateway apparatus.

38. A computer program product comprising:

a computer-readable medium comprising;

a first set of codes for causing a computer to receive first instant credit request messages from Point-Of-Sale (POS) devices;

a second set of codes for causing a computer to transform the first instant credit request messages from a POS device type-specific format to a predetermined network-compatible format; and

a third set of codes for causing a computer to transmit the transformed first instant credit request messages to a credit-issuing entity.

39. The computer program product of claim 38, wherein the first set of codes is further operable to cause the computer to receive instant credit messages from non-web-enabled POS devices.

40. The computer program product of claim 38, wherein the first set of codes is further operable to cause the computer to receive second instant credit messages from Point-Of-Contact (POC) devices.

41. The computer program product of claim 40, wherein the first set of codes is further operable to cause the computer to receive instant credit messages from non-web-enabled POC devices.

42. The computer program product of claim 40, wherein the second set of codes is further operable to cause the computer to transform the second instant credit messages from a POC device type-specific format to the predetermined network-compatible format.

43. The computer program product of claim 38, wherein the first set of codes is further operable to cause the computer to receive second instant credit messages from a credit partner call center.

44. The computer program product of claim 43, wherein the second set of codes is further operable to cause the computer to transform the second instant credit messages from a call center device type-specific format to the predetermined network-compatible format.

45. The computer program product of claim 38, further comprising a fourth set of codes for causing the computer to receive instant credit decision messages from the credit-issuing entity, a fifth set of codes for causing a computer to transform the instant credit decision messages from the predetermined network format to the POS device-type specific format, and a sixth set of codes for causing a computer to transmit the transformed instant credit decision messages to a POS device associated with the corresponding instant credit request message.

46. The computer program product of claim 38, further comprising a fourth set of codes for causing a computer to store the transformed first instant credit request messages in a queue based on an occurrence of a time-out.

47. The computer program product of claim 38, further comprising a fourth set of codes for causing a computer to monitor activeness of a connection to a gateway device.

48. The computer program product of claim 47, further comprising a fifth set of codes for causing a computer to generate an alert message in the event that the connection to the gateway device is determined to be inactive.