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TECHNICIAN CONTROL SYSTEM

  • US 20100312605A1
  • Filed: 06/24/2009
  • Published: 12/09/2010
  • Est. Priority Date: 06/09/2009
  • Status: Active Grant
First Claim
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1. A technician control system comprising:

  • a control system configured to control processing of work orders being handled by technicians in each of multiple, different industries;

    at least one electronic data store configured to store work order data and work flow data for each of the multiple, different industries; and

    multiple technician devices that are each associated with one or more technicians, configured to communicate, over a network, with the control system, and configured to provide output in response to communications that are received from the control system and that are related to the processing of work orders;

    wherein the control system includes at least one processor configured to perform operations comprising;

    defining, in the at least one electronic data store, work order data for work orders corresponding to each of the multiple, different industries based on user input;

    defining, in the at least one electronic data store, work flow data for the work orders corresponding to each of the multiple, different industries based on user input;

    configuring the technician control system to leverage the defined work order data and the defined work flow data in performing work order processing for technicians in the multiple, different industries; and

    enabling processing of work orders for technicians in the multiple, different industries using the defined work order data and the defined work flow data.

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