CALLER RECOGNITION BY VOICE MESSAGING SYSTEM

• US 20100316198A1
• Filed: 06/12/2009
• Published: 12/16/2010
• Est. Priority Date: 06/12/2009
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Killian, Michael J., Balasaygun, Mehmet C.
• Granted Patent: US 8,306,191 B2
• Time in Patent Office: Days
• US Class Current: 379/88.02
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: H04M 2201/41 using speaker recognition
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

Voice analysis of a subscribers'"'"' greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system can analyze the greeting and create a voice signature or voiceprint of the greeting. This voiceprint information can be saved in the system and associated with the subscriber. When a subscriber changes their greeting that was previously analyzed to create a voiceprint, the messaging system can optionally analyze the newly recorded greeting to create a new voiceprint for the subscriber, with the system saving the new voiceprint in the system for future recognition tasks. This voiceprint is then used to identify the true identity of a caller that leaves a voice message.

Claims

1. A method for enhanced voice mail comprising:

compiling identification prints of voice mail subscribers, the compiled identification prints being stored in a voice mail system or in an external storage area associated with a voice mail system;

comparing a voice mail message to one or more of the identification prints; and

determining whether network-supplied caller identification information should be modified based on the comparison.

2. The method of claim 1, further comprising providing an indicator as to whether an identity of a calling party has been determined based on the comparison.

3. The method of claim 1, further comprising providing an identity of a calling party based on the comparison.

4. The method of claim 3, wherein the identity is one or more of an extension, phone number, name and company name.

5. The method of claim 1, further comprising modifying one or more of forward-to and reply-to functionality based on the comparing step.

6. The method of claim 5, wherein the modified functionality includes usage of contact information associated with an identity of a calling party.

7. The method of claim 1, further comprising associating a threshold with the comparing step.

8. The method of claim 1, further comprising assigning a priority as to how the comparison step performs the comparison.

9. One or more means for performing the steps of claim 1.

10. A computer-readable storage media comprising information that when executed performs the steps of claim 1.

11. An enhanced voice mail comprising:

one or more identification prints of voice mail subscribers, the compiled identification prints being stored in the voice mail system and the identification prints representing a subscriber;

an intelligent recognition module that compares a voice mail message to one or more of the identification prints and determines whether network supplied caller identification information should be modified or supplemented based on the result of the comparison.

12. The system of claim 11, further comprising providing an indicator as to whether a true identity of a calling party has been determined based on the comparison.

13. The system of claim 11, further comprising an override caller ID module that provides an identity of a calling party based on the comparison.

14. The system of claim 13, wherein the identity is one or more of an extension, phone number, name and company name.

15. The system of claim 11, further comprising a routing update module that modifies one or more of forward-to and reply-to functionality based on the comparing step.

16. The system of claim 15, wherein the modified functionality includes usage of contact information associated with an identity of a calling party.

17. The system of claim 11, further comprising a processor that is associating a threshold with operation of the intelligent recognition module.

18. The system of claim 11, wherein a priority of the voice message is assigned by the voice mail system based on the results of the comparison.

19. The system of claim 18, wherein the priority is based on one or more of an identification print associated with a network supplied caller ID, a determined true ID of a caller, subscribers in an address book, frequent callers, recent callers, important callers, one or more supervisors and a peer group.

20. The system of claim 11, wherein the one or more identification prints are established during provisioning.