Queue Management System Allows queue number to be remotely obtained by Patients or customers

• US 20100317377A1
• Filed: 06/12/2009
• Published: 12/16/2010
• Est. Priority Date: 06/12/2009
• Status: Abandoned Application

• Current Assignee: John Schum, Lin Zou
• Original Assignee: John Schum, Lin Zou
• Inventors: Zou, Lin, Schum, John
• Application Number:
  US12/483,466
• Publication Number:
  US 20100317377A1
• Time in Patent Office: Days
• US Class Current: 455/466
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A device for queue management which can receive and transmit a Short Message Service (SMS) text. The patient or customer would be the sender requesting a queue number via SMS. Phone caller ID will also be utilized. Thereafter the queue management device or computer system will generate a queue number and send back to the patient or customer via SMS the requested queue number, the estimated time of service and/or approximate time that customer must be present at the waiting hall as well as current number of customer being served. Also a LED display and computing device will display current queue number being served as well. The walk-in customer can also press the touch screen button to get the printed queue ticket. The printed queue number will be consistent and concurrent with queue numbers issued and sent to remote customers.

Claims

1. A method comprising:

performing a queue management functionality;

for enabling patient or customer to remotely send the request for Short Message Service text message and receive back the assigned queue number, the estimated waiting time, the currently being served number, and numerous other configured functions deemed necessary by the hospital administrator. Ability to receive all remote requests of the queue number by Short Message Service (SMS) from any patient'"'"'s or customer'"'"'s cellular Telephone device. Also checking for duplicated requesting, and or generating a new queue number and or sending the assigned number via the Short Message Service back to the sender/requester identified from the caller ID telephone number. The sending SMS may include a currently being served number and an approximate time the requester is recommended to be present in the waiting hall to be called to receive health care service or customer service.

What happens if client misses time of appointment? Back of line issue new #? This could be easily handled by user'"'"'s configurable in the firmware/software. The invented queue management device will handle it accordingly. In other word, that particular queue number could be allowed to be the next in line to be served. If the hospital administration sets the rule that way. Or it could be altogether canceled and patient or customer must request the new queue number over again.

It may obtain or generate and issue a queue number from the central control subroutine in the software, or from the server software wherein the queue number will be sent to the requester with or without estimated waiting time and with or without current serving queue number.

It may require that the patient or requester supply the national identification number, driver license number, patient number, or an acceptable identification source from the remote patient or requester.

It may set forth rules of format of the Short Message Service text sentence format of the sentence that user or patients must follow to successfully obtain the queue number and necessary information related to the queue management

2. The method of claim 1, wherein the piece of software comprises at least one of a queue management device, a queue management device software or firmware, an operating system, an add-on, an upgrade, and a component of an operating system.

3. The method of claim 1, wherein said performing the first receipt of SMS comprises one of determining that a SMS message is received to request the queue number by a non duplicated requester and then issues the queue number obtained from the central memory or local database or central database and or local subroutine queue number generator. The piece of software or firmware on the queue management machine, also keeps track of all received and all sent SMS messages, and determines that no duplicated number is given throughout the systems within the network.

All SMS messaging requesting formats and reply formats can be user configurable. Messaging can also include querying for more efficient directing of service such as department or symptom.

4. The method of claim 1, wherein said performing the secondary function measure keeping track of currently called or served number.

5. The method of claim 4, wherein said keeping track of the queue number currently serving and keeping track of each number serving time and calculate the elapsed time between one queue number to the next.

6. The method of claim 4 and claim 5, can be combined and then take the elapsed time result and inform patients or customers of the approximate waiting time. The requester or patient or customer can use the information and make adjustment to apportion their time schedule to do other things without having to waste time, go in and wait in the waiting hall.

7. The method of claim 6, wherein the estimated wait time and current number being served are provided to the requester or patient would be beneficial as to the following:

a)Time that could have been efficiently used to do other things is not wasted

b) No gasoline is wasted, if one must drive around to find a parking space.

c) No overtime parking meter cost or more parking cost to patient. Could be dropped off or take public transportation if approximate times were known.

d) No patient would be unnecessarily waiting in the waiting room full sick people. It would reduce chances of having a pandemic disease spread quicker throughout the community.

18. The apparatus of claims 1 to 17, wherein the queue service provider routine is further applicable to:

Other government business offices and/or any other industry that requires queue management or may find this system beneficial.

20. In addition to the previously cited means/method in claim #1 of transmitting pertinent data to clients via the Queue Management System could be the use of MMS, or multimedia messaging system. This is the standard for sending multimedia objects (images and text.) This could be sent to cell phone, PDA/smart phone, email or any other communications device.

Within the scope of this invention this could take the form of a picture, bar code, coupon, prescription, demonstration, instructions, or ticket.

8. A method comprising:

An embedded device or computer systems consisting of a thermal printer, printable paper, power supply, touch screen, USB/serial ports, CPU and system board, the GSM/GPRS modem, SIM card from Cellular telephone company, hard drive, operating system, firmware/software to control and provide all functionality from all claims here in.

9. The method of claim 8, wherein the first piece of software comprises at least one of an executable queue management device and an operating system.

10. The method of claim 9, wherein the second piece of software comprises at least one of an upgrade, an additional queue management device feature, and an operating system component.

19. In addition to the method in claim #8, the queue machine may also employ an additional electronic sensor to allow a “

non tactile”

option to sense object, finger or hand from the patient or patron without actually touching a surface. Electronic sensor would trigger the printing and dispensing of a physical queue ticket from queue machine. This would function the same as sequence being triggered by activation of a physical button, or touch screen. In other words, the newly invented Queue machine may also deploy an electronic sensor. The patient or patron would simply place his finger, his object, or hand close to the sensor, the sensor will trigger the dispensing of the queue ticket and number. This would be within the scope and framework of the invention in addition to the previously cited alternatives, and would not be mutually exclusive.

This invention would allow the patient or patron to avoid touching any potentially contaminated surface button or touch screen. It would help alleviate contamination from germs and virus'"'"'s such as the flu or H1N1 or any pandemic disease.

The use of a “

hands free”

or “

no touch”

option to dispense a ticket number would be especially advantageous in a hospital or clinic environment. Or in any venue where germ or disease contagion is possible, which is anywhere that people congregate in proximity.

11. A method comprising:

The telephony software/firmware is implemented to handle the voice commands. In other words, the invented queue management device will be receiving a voice call, which allows patient who is the caller to press the key for options or speak out the commanding words. This method would help people who cannot read or write, or for the regular telephone that has no ability to compose the text nor send it via Short Message Service. i.e. land line, public telephone, etc.

12. The method of claim 11 further comprising successfully performs the reply function providing the queue number. The patient must keep referenced number and inform the hospital staff who will look up in the system and verify data.

13. The method of claim 11, wherein the system may allow the patients to call in day or days in advance. Thus, this would be come an appointment system as well.

14. The method of claim 13, wherein the code comprises at least one of a queue management, an operating system upgrade, an operating system patch, and a feature list.

15. One or more machine-readable media having stored therein instructions executable by a processor, wherein executing the instructions causes the processor to perform operations that comprise:

performing a first security measure with a security dongle for enabling a piece of software on a queue management machine;

16. The machine-readable media of claim 15, wherein the piece of software comprises at least one of a queue management device, a queue management device theme, an operating system, an add-on, an upgrade, and a component of an operating system

17. The machine-readable media of claim 15, wherein said operation of performing the first security measure with the security module.