COMMUNICATION ROUTING

• US 20100318676A1
• Filed: 06/11/2009
• Published: 12/16/2010
• Est. Priority Date: 06/11/2009
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Srivastava, Bhavuk, Malvadkar, Anuradha, Patel, Supal, Joshi, Sagar
• Granted Patent: US 8,635,366 B2
• Time in Patent Office: Days
• US Class Current: 709/238
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds

Abstract

Disclosed a method for routing communication for an individual. The method involves the steps receiving access control information system for the individual to identify the location of the individual. A communication server, such as a soft phone system or and instant messaging client, is updated according to the current location of the individual. In this way the communication server may be configured to route communication to the current location of the individual. Alternatively, the current location of the individual may be displayed in a client device of the communication server, such as a telephone handset or Instant Messaging Client.

Claims

1. A method for routing communication to an individual, the method comprising:

receiving communication for the individual; and

routing the communication received to the current location of the individual,

wherein the current location of the individual may be ascertained from access control information.

2. The method as claimed in claim 1, further comprising

receiving access control information for the individual;

and

identifying the current location of the individual from the access control information.

3. The method as claimed in claim 1, wherein the communication comprises at least one of a voice communication and a text communication.

4. The method as claimed in claim 1, further comprising:

indicating the current location of the individual in a communication client.

5. The method as claimed in claim 4, wherein the communication client comprises at least one of an instant messaging client, a telephone handset, and a portable electronic device.

6. The method as claimed in claim 5, wherein the portable electronic device comprises at least one of a laptop computer, a pocket PC, a personal digital assistant, and a mobile phone.

7. The method of claim 4, wherein the current location of the individual comprises

displaying by means of an icon, the icon being configured to initiate communication with the individual when activated.

8. A system for routing communication to an individual, the systems comprising:

a communication server, wherein the communication server is configured to receive the communication for the individual, and the communication server configured to route the communication for the individual to the current location of the individual.

9. The system as claimed in claim 8, further comprising a location tracking server, wherein the location tracking server is configured to receive access control information.

10. The system as claimed in claim 9, wherein the location tracking server converts the access control information into the current location of the individual, and provides the current location of the individual to the communication server.

11. The system as claimed in claim 8, wherein the communication comprises at least one of a voice communication and text communication.

12. The system as claimed in claim 8, wherein the communication server comprises at least one of an instant messaging client, a telephone handset, and a portable electronic device.

13. The method as claimed in claim 12, wherein the portable electronic device comprises at least one of a laptop computer, a pocket PC, a personal digital assistant, and a mobile phone

14. The system as claimed in claim 0 further comprising a communication client;

wherein the communication client indicates the current location of the individual.

15. The system of claim 14, wherein the communication client is at least one of an instant messaging client, a telephone handset;

and a mobile handset.

16. The system of claim 14, wherein the current location of the individual is displaying by means of an icon, the icon being configured to initiate communication with the individual when activated.

17. A computer program product for routing communication to an individual, the computer program product comprising a computer usable medium having computer usable program code embodied therewith, the computer usable program code comprising computer usable program code configured to:

receive access control information for the individual;

identify the current location of the individual from the access control information;

receive the communication for the individual; and

route the communication to the current location of the individual.

18. A computer program product for routing communication to an individual, the computer program product comprising a computer readable medium;

program instructions to receive access control information for the individual;

program instructions to identify the current location of the individual from the access control information;

program instructions to receive the communication for the individual; and

program instructions to route the communication to the current location of the individual; and

wherein the program instructions are stored on the computer readable media.