SYSTEM AND METHOD FOR PROVIDING CONSUMER TIP ASSISTANCE AS PART OF PAYMENT TRANSACTION

• US 20100325048A1
• Filed: 04/20/2010
• Published: 12/23/2010
• Est. Priority Date: 04/28/2009
• Status: Abandoned Application

• Current Assignee: Visa International Service Association (Visa, Inc.)
• Original Assignee: Visa International Service Association (Visa, Inc.)
• Inventors: Mayor, Shalini, Carlson, Mark
• Application Number:
  US12/763,957
• Publication Number:
  US 20100325048A1
• Time in Patent Office: Days
• US Class Current: 705/44
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/26 Debit schemes, e.g. "pay now"
• CPC Class Codes: G06Q 20/3223 Realising banking transactions through M-devices
• CPC Class Codes: G06Q 20/40 Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
• CPC Class Codes: G06Q 20/42 Confirmation, e.g. check or permission by the legal debtor of payment

Abstract

Systems, apparatuses, and methods for conducting payment transactions are disclosed. In exemplary embodiments, a consumer may wish to add a tip or gratuity when paying for a good or service, such as a meal at a restaurant. Exemplary systems may generate an alert or other form of message based on the transaction, where the alert or message may include a suggested amount for a tip and/or provide the consumer with information that may be used to determine an amount for the tip. In some embodiments, the systems, apparatuses, and methods may automatically generate an estimated amount for the tip based on previously established user preferences, with the estimated amount being added to the underlying cost of the good or service when authorization is sought for the transaction.

Claims

1. An apparatus for processing a payment transaction, comprising:

an electronic processor programmed to execute a set of instructions;

a data storage device coupled to the processor; and

the set of instructions contained in the data storage device, wherein when the set of instructions are executed by the processor, the apparatus processes the payment transaction by

receiving an authorization message for a payment transaction;

processing the authorization message to determine if data contained in the message satisfies a condition specified by a consumer participating in the payment transaction for generating a transaction alert message regarding a gratuity for the payment transaction;

accessing data regarding the consumer'"'"'s desired content for the transaction alert message regarding the gratuity for the payment transaction if data contained in the authorization message satisfies the condition;

generating the transaction alert message containing information regarding the gratuity for the payment transaction based on the accessed data if data contained in the authorization message satisfies the condition; and

providing the transaction alert message to the consumer participating in the payment transaction.

2. The apparatus of claim 1, wherein the information regarding the gratuity for the payment transaction includes a suggested gratuity amount for the payment transaction.

3. The apparatus of claim 1, wherein the information regarding the gratuity for the payment transaction includes information on how the consumer can obtain additional information regarding the gratuity for the payment transaction.

4. The apparatus of claim 1, wherein the authorization message is an authorization request message and the apparatus processes the payment transaction by automatically adding a gratuity amount to the transaction amount contained in the authorization request message prior to providing the authorization request message to an issuer.

5. The apparatus of claim 1, wherein after providing the transaction alert message to the consumer participating in the payment transaction, the apparatus processes the payment transaction by

receiving a message from the consumer containing a total amount for the payment transaction that is approved by the consumer, the total amount including a gratuity approved by the consumer;

comparing the total amount for the payment transaction approved by the consumer to a total amount for the payment transaction provided by a merchant for the payment transaction; and

generating a message for the consumer indicating the possibility of fraud in the payment transaction if the total amount for the payment transaction approved by the consumer is not substantially the same as the total amount for the payment transaction provided by a merchant for the payment transaction.

6. The apparatus of claim 1, wherein after providing the transaction alert message to the consumer participating in the payment transaction, the apparatus processes the payment transaction by

receiving a request from the consumer for additional information regarding the gratuity for the payment transaction;

accessing a database containing data regarding gratuities for payment transactions in response to receiving the request from the consumer;

generating a message containing a response to the request from the consumer, the response including data obtained from the database; and

providing the message containing the response to the request to the consumer.

7. The apparatus of claim 6, wherein the database contains data regarding one or more of

gratuity amounts based on a percentage of the cost of the transaction;

tipping customs based on a location of the merchant for the transaction;

the consumer'"'"'s preferences for tipping in certain situations;

suggested tip amounts based on previous consumer transactions with the same or a similar merchant or category of merchant;

suggested tip amounts based on the transactions of similar consumers with the same or a similar merchant or category of merchant;

or

suggested tip amounts based on customers whom the consumer has indicated are representative of the consumer.

8. The apparatus of claim 6, wherein providing the transaction alert message to the consumer participating in the payment transaction further comprises providing the message to the consumer on the consumer'"'"'s mobile communications device.

9. The apparatus of claim 8, wherein the mobile communications device is a mobile phone or personal digital assistant.

10. The apparatus of claim 1, wherein processing the authorization message further comprises processing the authorization message to determine if a merchant or service provider involved in the payment transaction is one for which a gratuity would normally be provided.

11. A method of processing a payment transaction, comprising:

receiving an authorization message for a payment transaction;

processing the authorization message to determine if data contained in the message satisfies a condition specified by a consumer participating in the payment transaction for generating a transaction alert message regarding a gratuity for the payment transaction;

accessing data regarding the consumer'"'"'s desired content for the transaction alert message regarding the gratuity for the payment transaction if data contained in the authorization message satisfies the condition;

generating the transaction alert message containing information regarding the gratuity for the payment transaction based on the accessed data if data contained in the authorization message satisfies the condition; and

providing the transaction alert message to the consumer participating in the payment transaction.

12. The method of claim 11, wherein the information regarding the gratuity for the payment transaction includes a suggested gratuity amount for the payment transaction.

13. The method of claim 11, wherein the information regarding the gratuity for the payment transaction includes information on how the consumer can obtain additional information regarding the gratuity for the payment transaction.

14. The method of claim 11, wherein the authorization message is an authorization request message and the method further comprises automatically adding a gratuity amount to the transaction amount contained in the authorization request message prior to providing the authorization request message to an issuer.

15. The method of claim 11, further comprising:

receiving a message from the consumer containing a total amount for the payment transaction that is approved by the consumer, the total amount including a gratuity approved by the consumer;

comparing the total amount for the payment transaction approved by the consumer to a total amount for the payment transaction provided by a merchant for the payment transaction; and

generating a message for the consumer indicating the possibility of fraud in the payment transaction if the total amount for the payment transaction approved by the consumer is not substantially the same as the total amount for the payment transaction provided by a merchant for the payment transaction.

16. The method of claim 11, further comprising:

receiving a request from the consumer for additional information regarding the gratuity for the payment transaction;

accessing a database containing data regarding gratuities for payment transactions in response to receiving the request from the consumer;

generating a message containing a response to the request from the consumer, the response including data obtained from the database; and

providing the message containing the response to the request to the consumer.

17. The method of claim 11, wherein providing the transaction alert message to the consumer participating in the payment transaction further comprises providing the message to the consumer on the consumer'"'"'s mobile communications device.

18. The method of claim 11, further comprising processing the authorization message to determine if a merchant or service provider involved in the payment transaction is one for which a gratuity would normally be provided.

19. A system for processing payment transactions, comprising:

means for receiving a transaction authorization message from an acquirer;

a processor programmed with a set of instructions;

a data storage device coupled to the processor and containing the set of instructions;

the set of instructions stored in the data storage device;

means for enabling a consumer to provide preference data to the system, the preference data including data regarding when the consumer wants to be alerted regarding a payment transaction and a gratuity for the payment transaction;

a database coupled to the processor containing the consumer provided preference data and data regarding gratuities for payment transactions; and

means for delivering a message containing data regarding the gratuity for the payment transaction to the consumer to a device desired by the consumer;

wherein when executed by the programmed processor, the set of instructions cause the system to process payment transactions by

receiving an authorization message for the payment transaction;

processing the authorization message to determine if data contained in the message satisfies a condition specified by the consumer for generating a transaction alert message regarding the gratuity for the payment transaction;

accessing the database to determine the consumer'"'"'s desired content for the transaction alert message, the content including information regarding the gratuity for the payment transaction;

generating the transaction alert message containing information regarding the gratuity for the payment transaction; and

providing the transaction alert message to the consumer device desired by the consumer.

20. The system of claim 19, wherein the transaction authorization message is an authorization request message and the system processes payment transactions by automatically adding a gratuity amount to the transaction amount contained in the authorization request message prior to providing the authorization request message to an issuer.

21. The system of claim 19, wherein after providing the transaction alert message to the consumer device desired by the consumer, the system processes payment transactions by

receiving a message from the consumer containing a total amount for the payment transaction that is approved by the consumer, the total amount including a gratuity approved by the consumer;

comparing the total amount for the payment transaction approved by the consumer to a total amount for the payment transaction provided by a merchant for the payment transaction; and

generating a message for the consumer indicating the possibility of fraud in the payment transaction if the total amount for the payment transaction approved by the consumer is not substantially the same as the total amount for the payment transaction provided by a merchant for the payment transaction.

22. The system of claim 19, wherein after providing the transaction alert message to the consumer device desired by the consumer, the system processes payment transactions by

receiving a request from the consumer for additional information regarding the gratuity for the payment transaction;

accessing the database containing data regarding gratuities for payment transactions in response to receiving the request from the consumer;

generating a message containing a response to the request from the consumer, the response including data obtained from the database; and

providing the message containing the response to the request to the consumer.