SYSTEMS AND METHODS FOR MEASURING AND MANAGING DISTRIBUTED ONLINE CONVERSATIONS
First Claim
1. A system for measuring and managing distributed online conversations accessible via a network, the system comprising:
- memory; and
an online conversation monitoring system communicatively coupled to the network and communicatively coupled to the memory, the online conversation monitoring system being configured to;
create and manage search topics and queries;
search sites on the network utilizing the search topics and queries to identify relevant online conversations related to an entity;
capture relevant online conversations related to the entity;
store in the memory each captured relevant online conversation as a discrete incident associated with the entity to which it is relevant;
score each discrete incident according to a set of metrics; and
present scored incidents to the entity to which relevant online conversation relates.
0 Assignments
0 Petitions
Accused Products
Abstract
A system (10) for measuring and managing distributed online conversations accessible via a network (20) comprises memory (3812) and an online conversation monitoring system (12) communicatively coupled to the network and communicatively coupled to the memory and being configured to create and manage search topics and queries, to search sites on the network utilizing the search topics and queries to identify relevant online conversations related to an entity, to capture relevant online conversations related to the entity, to store in the memory each captured relevant online conversation as a discrete incident associated with the entity to which it is relevant, to score each discrete incident according to a set of metrics, and to present scored incidents to the entity to which relevant online conversation relates.
-
Citations
21 Claims
-
1. A system for measuring and managing distributed online conversations accessible via a network, the system comprising:
-
memory; and an online conversation monitoring system communicatively coupled to the network and communicatively coupled to the memory, the online conversation monitoring system being configured to; create and manage search topics and queries; search sites on the network utilizing the search topics and queries to identify relevant online conversations related to an entity; capture relevant online conversations related to the entity; store in the memory each captured relevant online conversation as a discrete incident associated with the entity to which it is relevant; score each discrete incident according to a set of metrics; and present scored incidents to the entity to which relevant online conversation relates. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 14, 15, 16, 17)
-
- 11. (canceled)
-
18. A method of measuring and managing distributed online conversations accessible via a network comprising:
-
creating search topics and queries to be utilized in searching media sites accessible via the internet to identify online conversations relating to an entity; storing the created search topics in memory accessible by a search device coupled to the internet; searching media sites on the internet utilizing the stored created search topics and queries to identify relevant online conversations related to the entity; capturing relevant online conversations related to the entity discovered in the searching step; storing in memory each captured relevant online conversation as a discrete incident associated with the entity to which it is relevant; accessing the memory in which each captured relevant online conversation is stored to score each discrete incident according to a set of metrics; and presenting scored incidents to the entity to which relevant online conversation relates via a graphical user interface generated by a server communicatively coupled to the memory. - View Dependent Claims (19, 20)
-
-
21. A system for measuring and managing distributed online conversations accessible via a network, the system comprising:
-
memory; and an online conversation monitoring system communicatively coupled to the network and communicatively coupled to the memory, the online conversation monitoring system being configured to; create and manage search topics and queries; search sites on the network utilizing the search topics and queries to identify relevant online conversations related to an entity; capture relevant online conversations related to the entity; store in the memory each captured relevant online conversation as a discrete incident associated with the entity to which it is relevant; score each discrete incident according to a set of metrics; and present scored incidents to the entity to which relevant online conversation relates; wherein the online conversation monitoring system is configured to prioritize each scored incident that relates to the entity and present a prioritized list of scored incidents to the entity to which they relate; wherein the online conversation monitoring system is configured to identify each source on which each relevant online conversation is discovered and store an indicator of the source in the memory linked to the online conversation discovered thereon and the entity to which the online conversation is relevant; and wherein the online conversation monitoring system includes a web server configured to generate a user interface assessible via a remote device accessed by the entity and wherein a prioritized list of incidents is presented via the user interface to the entity.
-
Specification