Internet Package Shipping Systems and Methods

• US 20100332284A1
• Filed: 09/07/2010
• Published: 12/30/2010
• Est. Priority Date: 02/08/1999
• Status: Active Grant

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Schenken, Christopher T., Michel, David, Rashbaum, Diane Lynn T., Stadele, Kurt L., Hilbush, Mark R., Orf, Charles G., Sneeringer, Jane, Dorris, Thomas, Deveney, Jim, Trowbridge, Mark, Gephart, Robert, Yeung, Steve, Lawson, Phillip G., Yanikov, John, Wight, Lawrence, Creasy, Anthony G., Minahan, Diane
• Granted Patent: US 8,370,187 B2
• Time in Patent Office: Days
• US Class Current: 705/330
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 10/0835 Relationships between shipper or supplier and carriers
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

Systems and methods for shipping a package from a package sender to an intended recipient, utilizing Internet communications to place shipping orders, request on demand package pickup, maintain and utilize pre-stored profile information, view shipping history, track orders, etc. A package sender with an Internet-accessible computer accesses an Internet site and associated shipping system operated by a shipping service provider. The package sender enters information required for shipping the package, including shipping options and methods for payment, and the shipment transaction is validated. If the transaction is validated, printer indicia are communicated to the customer'"'"'s computer, which is enabled to locally print a prepaid label containing special machine-readable as well as human-readable indicia. The shipping service provider acquires the package by drop-off, standard pickup or on call pickup, scans the machine readable indicia, verifies other indicia of authenticity, and processes the package in accordance with information encoded on the label.

Claims

1. A method for shipping a package from a shipping service provider'"'"'s customer to an intended recipient, the method comprising the steps of:

receiving a customer-entered order to ship a package, the customer-entered order including a same day on call pickup option, from an Internet accessible computer system operated by a customer;

validating shipping information associated with the customer-entered order, including validating whether a selected service person is capable of picking up the package on the same day;

in response to successfully validating the shipping information, communicating printer indicia to the customer at the Internet accessible computer system such that the customer is able to print a label for affixation to the package, the label containing predetermined label shipping information;

acquiring the package from the customer via the selected service person;

scanning a label affixed to the package to obtain the label shipping information from the label on the package;

delivering the package to the intended recipient in accordance with the shipping information entered by the customer and label shipping information obtained from the label affixed to the package; and

in response to unsuccessfully validating the shipping information, generating at least one alternative shipping option and displaying the alternative shipping option to the customer;

wherein receiving the customer-entered order, communicating the printer indicia and generating and displaying the alternative shipping option are all accessible through a common application of the Internet accessible computer system.

2. The method of claim 1, wherein the step of scanning the label is carried out at the point of acquisition of the package.

3. The method of claim 1, further comprising the step of obtaining a payment from the customer for shipping the package, and wherein the validating step includes validating the payment.

4. The method of claim 3, wherein the step of receiving the payment from the customer comprises receiving credit card payment information from the customer.

5. The method of claim 1, further comprising the steps of:

in response to customer selection of the on call pickup option via the Internet accessible computer system and validation of the shipping information, generating a dispatch order for pick up of the package; and

communicating the dispatch order to the selected service person,

whereby the selected service person, in response to receipt of the dispatch order, picks up the package for delivery via the shipping service provider to the intended recipient.

6. The method of claim 5, further comprising the step of receiving the dispatch order with a communications receiving device used by the selected service person.

7. The method of claim 1, wherein the step of acquiring the package comprises picking up the package at a place selected by the customer.

8. The method of claim 1, further comprising the step of accepting information derived from scanning label indicia on the label affixed to the package at on call pickup or when processed at a drop box.

9. The method of claim 1, further comprising the step of storing status information corresponding to the status of shipment of the package and providing the status information for access by the customer.

10. The method of claim 9, wherein the status information comprises tracking information corresponding to the package.

11. The method of claim 1, wherein the shipping information includes information selected from the group comprising:

information relating to characteristics of the package, information corresponding to the package sender, information relating to the intended recipient, information relating to payment for the shipping service, and information relating to a service type.

12. The method of claim 1, wherein the step of validating the shipping information comprises validating address information of the intended recipient, and wherein a postal code is employed for the address validation.

13. A system for shipping a package from a shipping service provider'"'"'s customer to an intended recipient, comprising:

at least one computer processor configured to;

receive a customer-entered order to ship a package, the customer-entered order including a same day on call pickup option, from an Internet accessible computer system operated by a customer;

validate shipping information associated with the customer-entered order, including validating whether a selected service person is capable of picking up the package on the same day;

in response to successfully validating the shipping information, communicate printer indicia to the customer at the Internet accessible computer system such that the customer is able to print a label for affixation to the package, the label containing predetermined label shipping information, wherein the package can be acquired from the customer via the selected service person, a label affixed to the package can be scanned to obtain the label shipping information from the label on the package, and the package can be delivered to the intended recipient in accordance with the shipping information entered by the customer and label shipping information obtained from the label affixed to the package; and

in response to unsuccessfully validating the shipping information;

generate at least one alternative shipping option; and

display the alternative shipping option,

wherein receiving the customer-entered order, communicating the printer indicia and generating and displaying the alternative shipping option are all accessible through a common application of the Internet accessible computer system.

14. A method for shipping a package from a package sender to an intended recipient via a shipping service provider, the package sender having an Internet-accessible computer system, the method comprising the steps of:

providing an Internet-accessible shipping computer system (ISS) associated with the shipping service provider;

displaying a data entry form on the package sender'"'"'s computer system for entry of shipping information by the package sender;

receiving shipping information entered by the package sender from the package sender'"'"'s computer system at the ISS via the Internet;

determining a selected mode of entry of the package into the shipping service provider'"'"'s package handling system, including a customer selection of on demand pickup on a same day;

validating predetermined shipping information, including whether the shipping service provider can provide on demand pickup of the package on the same day;

in response to successfully validating the predetermined shipping information, communicating predetermined shipping label information for display on the package sender'"'"'s computer system and printing of a customized shipping label; and

acquiring the package and associated customized shipping label for introduction into the shipping service provider'"'"'s package handling system,

whereby the shipping service provider accepts and handles the package with the customized shipping label associated therewith in the same manner as a package having a preprinted shipping label;

in response to unsuccessfully validating the predetermined shipping information, generating at least one alternative shipping option and displaying the alternative option on the Internet accessible computer system;

wherein displaying the data entry form, receiving shipping information, communicating the predetermined shipping label information and generating the at least one alternative shipping option are all accessible through a common application of the Internet accessible computer system.

15. The method of claim 14, further comprising the step of determining a selected mode of entry of the package into the shipping service provider'"'"'s package handling system.

16. The method of claim 15, wherein the step of determining the selected mode of entry of the package into the shipping service provider'"'"'s package handling system comprises customer selection of package dropoff at a dropoff location.

17. The method of claim 15, wherein the step of determining the selected mode of entry of the package into the shipping service provider'"'"'s package handling system comprises customer selection of on demand pickup.

18. The method of claim 14, further comprising the step of automatically dispatching a package pickup to the package sender to pick up the package in response to a determination that on demand pickup of the package has been requested by the package sender and validation of the predetermined shipping information.

19. The method of claim 14, further comprising the step of receiving selection of a payment method for shipping the package.

20. A system for shipping a package from a package sender to an intended recipient via a shipping service provider, the package sender having an Internet-accessible computer system, the system comprising:

at least one computer processor associated with the shipping service provider and configured to;

receive shipping information entered by the package sender via the package sender'"'"'s computer system via the Internet;

display a data entry form on the package sender'"'"'s computer system for entry of shipping information by the package sender;

determine a selected mode of entry of the package into the shipping service provider'"'"'s package handling system, including a customer selection of on demand pickup on a same day;

validate the shipping information, including whether the shipping service provider can provide on demand pickup of the package on the same day;

in response to successfully validating the shipping information, communicate predetermined shipping label information for display on the package sender'"'"'s computer system, wherein the package sender is able to print a customized shipping label based on the shipping label information, and the shipping service provider can acquire the package and associated customized shipping label for introduction into the shipping service provider'"'"'s package handling system; and

in response to unsuccessfully validating the shipping information;

generate at least one alternative shipping option; and

display the alternative option to the customer,

wherein displaying the data entry form, receiving shipping information, communicating the predetermined shipping label information and generating the at least one alternative shipping option are all accessible through a common application of the Internet accessible computer system.