METHODS AND SYSTEMS FOR MOBILE INFORMATION RETRIEVAL AND DELIVERY

• US 20100332522A1
• Filed: 06/18/2010
• Published: 12/30/2010
• Est. Priority Date: 06/19/2009
• Status: Abandoned Application

• Current Assignee: Intelligent Mobile Support, LLC
• Original Assignee: Intelligent Mobile Support, LLC
• Inventors: Steidley, John Wilson
• Application Number:
  US12/818,624
• Publication Number:
  US 20100332522A1
• Time in Patent Office: Days
• US Class Current: 707/769
• CPC Class Codes: H04W 68/00 User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 8/20 Transfer of user or subscriber data

Abstract

Systems, methods, apparatus, computer program code, and means for delivering information are provided which include transmitting a notification of a learning path to at least one of a plurality of users, each of the users operating a mobile device, the notification including a text message associated with the learning path, receiving, from the at least one of a plurality of users, a first message in response to the notification, identifying, based on the first message, a status of the user, and identifying, based on the first message and the status of said user, a response to the first message.

Claims

1. A method for delivering information, comprising:

transmitting a notification of a learning path to at least one of a plurality of users, each of said users operating a mobile device, said notification including a message associated with said learning path;

receiving, from said at least one of a plurality of users, a first message in response to said notification;

identifying, based on said first message, a status of said user; and

identifying, based on said first message and said status of said user, a response to said first message.

2. The method of claim 1, wherein said notification is transmitted as at least one of an SMS message, a phone call, and an email.

3. The method of claim 1, wherein said first message in response to said notification is received as an SMS message.

4. The method of claim 1, wherein said status of said user includes information identifying said user.

5. The method of claim 1, wherein said status of said user includes information identifying a current progress of said user in said learning path.

6. The method of claim 1, wherein said identifying a response to said first message further comprises:

parsing said first message to determine if said first message includes at least one of a keyword, an altword, and a tag.

7. The method of claim 6, where said first message includes a keyword, the method further comprising:

constructing a database query using said keyword;

searching a database associated with said learning path using said database query; and

returning a result of said database query to said user as said response to said first message.

8. The method of claim 6, wherein said first message includes a keyword, the method further comprising:

constructing a database query using said keyword;

searching a database associated with said learning path using said database query;

determining that no result is available from said database query; and

returning a message to said user indicating that no query result is available for said keyword as said response to said first message.

9. The method of claim 8, wherein said message to said user includes a prompt for said user to confirm their interest in a live support connection.

10. The method of claim 9, further comprising:

receiving a confirmation from said user for a live support connection;

determining, based on said keyword and said learning path, an appropriate support representative; and

establishing a connection between said user and said appropriate support representative.

11. The method of claim 8, further comprising:

logging said keyword in a database for generation of future content.

12. The method of claim 6, where said first message includes an altword, the method further comprising:

determining, based on said altword, a navigational action; and

performing said navigational action to identify a learning object;

wherein said response to said first message includes data associated with said identified learning object.

13. The method of claim 12, wherein said navigational action is one of (i) a navigation to a next learning object in said learning path, (ii) a navigation to a previous learning object in said learning path, and (iii) a jump to a specified learning object in said learning path.

14. The method of claim 6, wherein said first message includes an altword, the method further comprising:

determining, based on said altword, a data retrieval action; and

performing said data retrieval;

wherein said response to said first message includes data retrieved by said data retrieval action.

15. The method of claim 14, wherein said data retrieval action is one of (i) a request for a document, (ii) a request for a video, (iii) a request for a voice file, (iv) a request for a self assessment, and (v) a request for a quiz.

16. A method for operating a mobile device, comprising:

receiving a text message including a notification of a learning path, the text message including information associated with a first learning object in said learning path;

sending a response to said text message, said response including a request for further information, the response including a command, the command at least one of (i) a keyword, (ii) an altword, and (iii) a tag; and

receiving, based on said response, said further information.

17. The method of claim 16, wherein said command is a keyword, wherein said further information includes at least one of (i) a learning object associated with said keyword, (ii) a prompt to confirm establishment of a live support connection.

18. The method of claim 17, further comprising:

confirming establishment of a live support connection; and

receiving at least one of a voice connection and a data connection with a live support representative.

19. The method of claim 16, wherein said command is a navigational command, wherein said further information includes data associated with a learning object identified by said navigational command.