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  • US 20100332603A1
  • Filed: 06/30/2009
  • Published: 12/30/2010
  • Est. Priority Date: 06/30/2009
  • Status: Active Grant
First Claim
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1. A method for establishing an electronic communication channel between at least one agent of a first entity and a second entity comprising:

  • linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity;

    providing one or more software programs over the electronic communication channel to the second entity;

    initiating an exchange by the at least one agent of the first entity to the second entity; and

    sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity.

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