Session Collaborator
First Claim
1. A method for establishing an electronic communication channel between at least one agent of a first entity and a second entity comprising:
- linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity;
providing one or more software programs over the electronic communication channel to the second entity;
initiating an exchange by the at least one agent of the first entity to the second entity; and
sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity.
7 Assignments
0 Petitions
Accused Products
Abstract
A method and system for establishing an electronic communication channel between at least one agent of a first entity and a second entity is provided. The method includes linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity. Providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the at least one agent of the first entity to the second entity. And sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity. The system includes a database containing a link between the agent of the first entity and the second entity. The system also includes a server configured to establish an electronic communication channel between the agent of the first entity and the second entity when a trigger is sent by the second entity. The server is further configured to provide at least one software program for sharing between the agent of the first entity and the second entity over the electronic communication channel.
34 Citations
21 Claims
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1. A method for establishing an electronic communication channel between at least one agent of a first entity and a second entity comprising:
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linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity; providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the at least one agent of the first entity to the second entity; and sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20)
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17. A system for establishing an electronic communication channel between an agent of a first entity and a second entity comprising:
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a database containing a link between the agent of the first entity and the second entity; a server configured to establish an electronic communication channel between the agent of the first entity and the second entity when a trigger is sent by the second entity; the server further configured to provide at least one software program for sharing between the agent of the first entity and the second entity over the electronic communication channel.
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21. One or more computer-readable media, having computer-usable instructions embodied thereon for performing a method comprising:
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linking customer to at least one agent of a vendor when a trigger is sent by the customer; providing one or more software programs over the electronic communication channel to the at least one agent of the vendor and the customer; initiating an exchange by the at least one agent of the vendor to the customer; and sending one or more messages over the communication channel between the at least one agent from the vendor and the customer.
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Specification