SYSTEM AND METHOD FOR COMMUNICATING AND INTERFACING BETWEEN REAL AND VIRTUAL ENVIRONMENTS

• US 20110004481A1
• Filed: 09/21/2009
• Published: 01/06/2011
• Est. Priority Date: 09/19/2008
• Status: Abandoned Application

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Jones, Casey Curtis
• Application Number:
  US12/563,759
• Publication Number:
  US 20110004481A1
• Time in Patent Office: Days
• US Class Current: 705/1.1
• CPC Class Codes: G06F 3/011 Arrangements for interaction with the human body, e.g. for user immersion in virtual reality blind teaching G09B21/00
• CPC Class Codes: G06F 3/0488 using a touch-screen or digitiser, e.g. input of commands through traced gestures
• CPC Class Codes: G06Q 30/00 Commerce

Abstract

A human-to-avatar communication environment is disclosed in which a user comes into contact with a life-sized avatar simulating a sales assistant. The avatar communicates with the user to assist with product information, give advice, provide specifications, answer questions, and transact sales. By interacting with the user, the avatar may gather information from the user that indicates the user'"'"'s interests. The avatar could assist the user by providing information that may include answering questions the user may have about certain products, directing the user to detailed information about the products, informing the user about the product that best suits the user'"'"'s needs, informing the user of any complementary or popular accessories that go along with the product, helping the user purchase the products, and notifying the retail store'"'"'s inventory to prepare the product for delivery or pick-up by the user. In addition, the avatar may provide the user with product information which may include information about a specific product, information about a class of products, information used in the sale of a product, a product rating, a product description, a product price, a product'"'"'s features, a product'"'"'s peripheral devices, or any other type of information associated with a product. The user could also be provided with information regarding promotions or prizes from an external source (e.g. online, a catalog, an advertisement, etc.) and instructions to redeem the prize at the communication environment. The avatar could then assist the user in redeeming the prize or receiving, for example, a discount offered in a promotion.

Claims

1. A system for communicating comprising:

an avatar-to-human communication environment;

an avatar, wherein said avatar responds in real-time to visual and audio information received from a human.

2. The system of claim 1, wherein said avatar provides information relating to a sales transaction to said human.

3. The system of claim 1, wherein said avatar offers a prize promotion to said human.

4. The system of claim 1, wherein said avatar provides product warranty information to said human.

5. The system of claim 1, wherein physical characteristics of said avatar appear differently to different humans.

6. The system of claim 1, wherein said avatar appears to be a retail assistant.

7. The system of claim 1, wherein said avatar'"'"'s physical characteristics are similar to those of said human.

8. The system of claim 1, wherein said avatar is controlled by a representative who can directly or indirectly see or hear said human.

9. The system of claim 1, wherein movements of said avatar are controlled by a representative in a motion capture device.

10. The system of claim 1, wherein the movements of said avatar are remotely controlled by a representative in a motion capture device and said representative'"'"'s movements are transmitted across a network to said avatar.

11. The system of claim 1, wherein kiosks are located in said avatar-to-human communication environment and said avatar appears on said kiosk.

12. A system for communicating comprising:

an avatar-to-human communication environment;

an avatar visible in said avatar-to-human communication environment and communicatively connected to a representative, wherein said representative receives audio and visual information in real-time from a human located in said avatar-to-human communication environment; and

said representative responds in real-time to said human.

13. The system of claim 12, wherein said avatar provides information relating to a sales transaction to said human.

14. The system of claim 12, wherein said avatar offers a prize promotion to said human.

15. The system of claim 12, wherein said avatar provides product warranty information to said human.

16. The system of claim 12, wherein physical characteristics of said avatar appear differently to different humans.

17. The system of claim 12, wherein said avatar appears to be a retail assistant.

18. The system of claim 12, wherein said avatar'"'"'s physical characteristics are similar to those of said human.

19. The system of claim 12, wherein said avatar is controlled by said representative.

20. The system of claim 12, wherein said representative controls said avatar using a motion capture device.

21. The system of claim 12, wherein the movements of said avatar are remotely controlled by said representative using a motion capture device and said representative'"'"'s movements are transmitted across a network to said avatar.

22. The system of claim 12, wherein kiosks are located in said avatar-to-human communication environment and said avatar appears on said kiosk.

23. An avatar-to-human communication environment comprising:

an avatar-to-human communication environment;

an avatar displayed on a screen located in said environment;

microphones located in said environment configured to pick up the sound of a human'"'"'s voice;

video cameras located in said environment configured to pick up images of said human;

speakers located in said environment; and

a representative who is communicatively connected to said environment so as to hear and see said human in real-time through said microphone and said video camera and who can respond in real time to said human visually through said avatar and aurally through said speakers.

24. The system of claim 23, wherein said avatar provides information relating to a sales transaction to said human.

25. The system of claim 23, wherein said avatar offers a prize promotion to said human.

26. The system of claim 23, wherein said avatar provides product warranty information to said human.

27. The system of claim 23, wherein physical characteristics of said avatar appear differently to different humans.

28. The system of claim 23, wherein said avatar appears to be a retail assistant.

29. The system of claim 23, wherein said avatar'"'"'s physical characteristics are similar to those of said human.

30. The system of claim 23, wherein said avatar is controlled by said representative.

31. The system of claim 23, wherein said representative controls said avatar using a motion capture device.

32. The system of claim 23, wherein the movements of said avatar are remotely controlled by said representative using a motion capture device and said representative'"'"'s movements are transmitted across a network to said avatar.

33. The system of claim 23, wherein kiosks are located in said avatar-to-human communication environment and said avatar appears on said kiosk.