METHOD AND SYSTEM OF PROVIDING SEARCH TOOLS
First Claim
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1. A method of responding to a request, comprising:
- receiving a request;
providing a search tool associated with a category of the request to a human searcher registered for the category;
performing a search of a resource selected for the category responsive to activation of the search tool; and
automatically formatting a response chosen by the human searcher from the resource.
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Abstract
A system and method of providing information to improve efficiency of human searchers obtaining information on behalf of users is described. A set of resources and tools which is optimized to locate a search result is described. Custom search tools, custom rendering, multiple query submission, and caching of results are used to assist a guide. A system and method of selecting an offer and delivering the offer to a user along with a verification code is provided.
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Citations
20 Claims
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1. A method of responding to a request, comprising:
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receiving a request; providing a search tool associated with a category of the request to a human searcher registered for the category; performing a search of a resource selected for the category responsive to activation of the search tool; and automatically formatting a response chosen by the human searcher from the resource. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A search assistance system, comprising:
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a search system receiving information of a request, selecting a human assistant, delivering an interface to the assistant, and providing a response; a user system submitting the request; a searcher system selecting a search result; and a search tool system performing a search using selected resources and providing search results to the searcher system. - View Dependent Claims (12)
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13. A persistent computer readable medium storing therein a program for causing a computer to execute an operation including providing assistance to a searcher responding to a request, comprising:
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receiving a query; automatically assigning a class to the query; submitting the query to a resource identified by the class; and providing a response from the resource to a guide registered for the class. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification