METHOD AND SYSTEM OF PROVIDING A SEARCH TOOL
First Claim
1. A method of processing a request, comprising:
- receiving a request;
automatically determining a type of the request received; and
providing a portion of the request to a human assistant in an interface selected based on the type.
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Accused Products
Abstract
A system and method of providing information to improve efficiency of human searchers obtaining information on behalf of users is described. A first responder to a request is provided with specialized tools for responding to a request. An initial evaluation of a query may be used to determine the responder and the type of tools which will be provided initially. A toolset which allows rapid responses based on data resources, common queries, and contextual information of a user, a request, partially matching queries and previous responses to previous queries is used to improve the probability that a first responder may provide a suitable response to a query.
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Citations
20 Claims
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1. A method of processing a request, comprising:
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receiving a request; automatically determining a type of the request received; and providing a portion of the request to a human assistant in an interface selected based on the type. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A query processing system, comprising:
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a search system receiving information of a request, selecting a human assistant, delivering an interface to the assistant, and providing a response to the request; a user system submitting the request for information; and an expediter system receiving information of the request, selecting a resource, and processing the request. - View Dependent Claims (15)
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16. A persistent computer readable medium storing therein a program for causing a computer to execute an operation including providing a reply to a query:
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receiving a query; computing a most likely response classification; selecting a tool associated with the classification; and providing the tool to a guide. - View Dependent Claims (17, 18, 19, 20)
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Specification