Electronic registration systems for processing variable or multiple return/warranty policies, and associated methods

• US 20110016008A1
• Filed: 06/25/2010
• Published: 01/20/2011
• Est. Priority Date: 07/14/2009
• Status: Abandoned Application

• Current Assignee: e2Interactive Incorporated
• Original Assignee: Nintendo of America, Inc. (Nintendo Company Limited)
• Inventors: Ares, Dustin, Maraz, Maridee Joy
• Application Number:
  US12/801,810
• Publication Number:
  US 20110016008A1
• Time in Patent Office: Days
• US Class Current: 705/21
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 30/012 Providing warranty services
• CPC Class Codes: G06Q 30/0603 Catalogue ordering

Abstract

The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables variable or multiple return/warranty policies to be processed. In certain exemplary embodiments, at least some transaction information corresponding to an originally purchased product is selectively provided to replacement products provided as a part of a return/warranty request. Thus, it is possible in certain exemplary embodiments to make sure that a return/warranty policy'"'"'s terms and/or conditions are managed consistently and effectively, even though one or more replacement products may be provided during the lifetime of the policy. In an example variable policy, no refunds are available past a first time period, no exchanges are available past a second time period, and only pro-rata exchanges are available in a third time period, with the periods being fixed regardless of how many times a product has been replaced.

Claims

1. A method of processing a product at a point-of-sale (POS) location, the method comprising:

identifying the product at the POS location;

retrieving return/warranty information from an electronic registration (ER) database, the return/warranty information indicating a first time period during which a refund is acceptable, a second time period during which product replacement is acceptable, and a third time period during which pro-rata product exchange is acceptable;

determining whether the processing is taking place during the first, second, or third time period;

when the processing is taking place during the first time period, providing the refund or a replacement product;

when the processing is taking place during the second time period, providing a replacement product;

when the processing is taking place during the third time period, providing an amount of credit for the subsequent purchase of a replacement product, the amount of credit being relative to when the processing is taking place in the third time period;

when the processing is taking place beyond the third time period, denying any return/warranty request;

updating the ER database to reflect a refund, replacement product, or pro-rata exchange; and

when a replacement product is provided, associating, in the ER database, at least some information pertaining to the product with the replacement product.

2. The method of claim 1, wherein the associating further comprises:

updating the ER database such that a second time period for the replacement product is the same as the second time period for the product and a third time period for the replacement product is the same as the third time period for the product.

3. The method of claim 2, wherein the associating further comprises:

updating the ER database such that a first time period for the replacement product is generated anew and does not correspond to the first time period for the product.

4. The method of claim 1, wherein the ER database is located in an ER system remote from the POS location.

5. The method of claim 1, wherein when the processing is taking place during the second or third time period, temporarily halting the processing at the POS location by freezing a computer used in the processing until an authorized person at the POS location authorizes the processing to continue.

6. The method of claim 1, further comprising providing a message to the POS location indicating when the first, second, and/or third time periods expired or will expire.

7. The method of claim 1, further comprising providing a message to the POS location including an indication of the time period during the processing is taking place.

8. The method of claim 1, further comprising providing a message to the POS location including an indication of currently applicable return/warranty policy terms or conditions.

9. The method of claim 8, wherein the indication is provided in a location otherwise reserved for place of purchase information.

10. The method of claim 1, wherein the product is a battery.

11. A method of managing an electronic registration (ER) system including an ER database, the method comprising:

populating the ER database with information corresponding to a plurality of products;

updating the ER database as products are sold, the ER database including a unique identifier for the product and an original transaction date corresponding to the sale;

identifying an already-purchased product presented for return or exchange at a point-of-sale (POS) location;

determining terms and/or conditions for the return or exchange based on the original transaction date stored in the ER database and associated with the product;

providing a refund or replacement product when doing so is acceptable within the terms and/or conditions; and

when a replacement product is provided, updating the ER database so that an original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for at least some of the terms and/or conditions.

12. The method of claim 11, wherein the terms and/or conditions specify a first time period during which a refund is acceptable, a second time period during which product replacement is acceptable, and a third time period during which pro-rata product exchange is acceptable.

13. The method of claim 12, wherein the terms and/or conditions further specify an amount of credit for the subsequent purchase of a replacement product, the amount of credit being relative to when the processing is taking place in the third time period.

14. The method of claim 12, wherein the ER database is updated so that the original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for the second time period.

15. The method of claim 12, wherein the ER database is updated so that the original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for the third time period.

16. The method of claim 12, wherein the ER database is updated so that the original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for the second and third time periods.

17. An electronic registration (ER) system, comprising:

an ER database including information corresponding to a plurality of products, the ER database being updated by the ER system as products are sold to reflect an original transaction date corresponding to the sale; and

a return validation subsystem configured to;

identify an already-purchased product presented for return or exchange at a point-of-sale (POS) location;

determine terms and/or conditions for the return or exchange based on the original transaction date stored in the ER database and associated with the product;

send a message to the POS location authorizing a refund or replacement product to be provided when doing so is acceptable within the terms and/or conditions; and

when a replacement product is provided, update the ER database so that an original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for at least some of the terms and/or conditions.

18. The system of claim 17, wherein the terms and/or conditions specify a first time period during which a refund is acceptable, a second time period during which product replacement is acceptable, and a third time period during which pro-rata product exchange is acceptable.

19. The system of claim 18, wherein the ER database is updated so that the original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for the second time period.

20. The system of claim 18, wherein the ER database is updated so that the original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for the third time period.

21. The system of claim 18, wherein the ER database is updated so that the original transaction date for the replacement product corresponds to the original transaction date for the already-purchased product for the second and third time periods.