Resource List Management System
First Claim
1. A method to indicate presence of a group to a user, the method comprising:
- storing a profile associated with a user in a database;
maintaining a service group including a plurality of service representatives in the database; and
in response to a session between the user and a first one of the service representatives;
adding, with a processor, the service group to the profile associated with the user; and
associating a rule with the profile to cause the service group to be indicated to the user as present on a network only when the first service representative is present on the network.
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Accused Products
Abstract
A system for providing group accessibility is provided. An example method includes storing a profile associated with a user in a database; maintaining a service group including a plurality of service representatives in the database; and in response to a session between the user and a first one of the service representatives: adding, with a processor, the service group to the profile associated with the user; and associating a rule with the profile to cause the service group to be indicated to the user as present on a network only when the first service representative is present on the network.
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Citations
17 Claims
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1. A method to indicate presence of a group to a user, the method comprising:
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storing a profile associated with a user in a database; maintaining a service group including a plurality of service representatives in the database; and in response to a session between the user and a first one of the service representatives; adding, with a processor, the service group to the profile associated with the user; and associating a rule with the profile to cause the service group to be indicated to the user as present on a network only when the first service representative is present on the network. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A tangible computer readable storage medium having instructions stored thereon that, when executed, cause a machine to at least:
in response to a session between a user and a first service representative in a group of service representatives; add the service group to a profile associated with the user; and associate a rule associated with the profile to cause the service group to be indicated as present on a network to the user if when the first service representative is present on the network, but to not cause the service group to be indicated as present if the first service representative is not present on the network even if another representative in the group is present on the network. - View Dependent Claims (8, 9, 10, 11, 12)
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13. An apparatus to indicate presence of a group to a user, the apparatus comprising:
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a database to store a profile associated with a user; a group management system to enable creation of a service group including a plurality of service representatives to be stored in the database; and a service manager to, in response to a session between the user and a first one of the service representatives; add the service group to the profile associated with the user; and set a rule associated with the user in the database to define the service group to be indicated as present on a network to the user only when the first service representative is present on the network - View Dependent Claims (14, 15, 16, 17)
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Specification