METHOD FOR INTEGRATING USER MODELS TO INTERFACE DESIGN

• US 20110022963A1
• Filed: 10/06/2010
• Published: 01/27/2011
• Est. Priority Date: 05/27/1999
• Status: Active Grant

• Current Assignee: Rakuten, Inc. (Rakuten Group, Inc.)
• Original Assignee: AT&T Labs Incorporated (AT&T, Inc.)
• Inventors: MAUNEY, Jennifer M., BUSHEY, Robert R., DEELMAN, Thomas
• Granted Patent: US 8,103,961 B2
• Time in Patent Office: Days
• US Class Current: 715/745
• CPC Class Codes: G06F 8/38 for implementing user interfaces
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]

Abstract

Designing user interfaces includes categorizing users, by at least one processor, into a predetermined number of behaviorally distinct groups each specified by behavioral characteristics. The users are re-categorized, by the at least one processor, into the predetermined number of new behaviorally distinct groups each specified by revised behavioral characteristics. The user interfaces are designed, by the at least one processor, based on describing and modeling at least one of the re-categorized users and the new behaviorally distinct groups.

Claims

1. A method for designing user interfaces, comprising:

categorizing users, by at least one processor, into a predetermined number of behaviorally distinct groups each specified by behavioral characteristics;

re-categorizing the users, by the at least one processor, into the predetermined number of new behaviorally distinct groups each specified by revised behavioral characteristics; and

designing the user interfaces, by the at least one processor, based on describing and modeling at least one of the re-categorized users and the new behaviorally distinct groups.

2. The method according to claim 1, further comprising:

tracking design requirements for the user interfaces on a micro level.

3. The method according to claim 1, further comprising:

tracking design requirements for the user interfaces on a macro level.

4. The method according to claim 1, further comprising:

validating the revised behavioral characteristics based on business goals.

5. The method according to claim 1, further comprising:

capturing emergent behavioral characteristics.

6. The method according to claim 1,

wherein the users individually determine which of the behaviorally distinct groups to be categorized into.

7. The method according to claim 1,

wherein the categorizing is based on Categorize-Describe-Model (CDM) methodology.

8. The method according to claim 1,

wherein the new behaviorally distinct groups are quantitatively and qualitatively modeled.

9. The method according to claim 1, further comprising:

incorporating the user interfaces in a graphical user interface (GUI) for a sales and billing negotiation system.

10. The method according to claim 1, further comprising:

incorporating the user interfaces in a telephone system.

11. The method according to claim 1, further comprising:

incorporating the user interfaces in an automated teller machine.

12. The method according to claim 1, further comprising:

incorporating the user interfaces in a computer operating system.

13. The method according to claim 1, further comprising:

incorporating the user interfaces in a television programming interface.

14. The method according to claim 1, further comprising:

applying quantitative and qualitative models resulting from the modeling to at least one of;

designing, testing and deploying the user interfaces.

15. The method according to claim 1,

wherein the modeling is based upon Categorize-Describe-Model (CDM) methodology.

16. The method according to claim 1,

wherein the describing is based upon Categorize-Describe-Model (CDM) methodology.

17. The method according to claim 1, further comprising:

customizing the user interfaces based on interactive testing by the users.

18. The method according to claim 1, further comprising:

describing how the revised behavioral characteristics for at least one of the new behaviorally distinct groups are not accommodated by the user interfaces.

19. A method for designing user interfaces, comprising:

categorizing users, by at least one processor, into a predetermined number of behaviorally distinct groups;

designing and deploying the user interfaces, by the at least one processor, based on describing and modeling the categorized users; and

iteratively testing the user interfaces.

20. A method for designing user interfaces, comprising:

categorizing users, by at least one processor, into a predetermined number of behaviorally distinct groups;

validating the behaviorally distinct groups, by the at least one processor, by validating behavioral characteristics specifying each of the behaviorally distinct groups, based on business goals; and

designing the user interfaces, by the at least one processor, based on describing and modeling the validated behaviorally distinct groups.