SERVICE MANAGEMENT USING VIDEO PROCESSING
First Claim
Patent Images
1. A computer system for providing service management to a site having a plurality of lights, the computer system comprising:
- a camera; and
a processing system configured to receive frames captured by the camera and to process the frames over a period of time to detect frame locations that correspond to lights;
wherein the processing system is further configured to monitor the frame locations that correspond to lights to determine whether one or more of the lights are off at a time when the lights are scheduled to be on; and
wherein the processing system is further configured to transmit a notification message in response to a determination that the one or more lights are off at a time when the lights are scheduled to be on.
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Abstract
A service management system includes a camera capturing video of the site. The service management system further includes a monitoring system remote from the camera and the site. The service management system also includes a video processing system configured to analyze the video for one or more conditions and, in response to a determination that the one or more conditions have been met, to cause a data message to be sent to the monitoring system. The monitoring system is configured to cause a service event relating to the one or more conditions to be scheduled for the site.
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Citations
20 Claims
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1. A computer system for providing service management to a site having a plurality of lights, the computer system comprising:
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a camera; and a processing system configured to receive frames captured by the camera and to process the frames over a period of time to detect frame locations that correspond to lights; wherein the processing system is further configured to monitor the frame locations that correspond to lights to determine whether one or more of the lights are off at a time when the lights are scheduled to be on; and wherein the processing system is further configured to transmit a notification message in response to a determination that the one or more lights are off at a time when the lights are scheduled to be on. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer system for monitoring a worker driven process, the computer system comprising:
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a camera; and a processing system configured to receive video of an area to be serviced by an employee and to identify a worker object within the received video by comparing an object within the video to pre-defined worker templates; wherein the processing system is further configured to analyze the activity of the identified worker object to determine whether the activity fits within a set of process parameters for the worker driven process; and wherein the processing system is further configured to provide a result of the determination to at least one of another system, a memory device, or a formatted report.
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10. A computer system for providing service management to a plurality of distributed sites, comprising:
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a video processing system at each of the plurality of distributed sites configured to analyze equipment contained at the sites; and a monitoring system configured to receive results of the analyses from the video processing systems; wherein the monitoring system is configured to cause service events to be scheduled for the plurality of sites based on the received results. - View Dependent Claims (11, 12)
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13. A service management system for providing service management to a site, the service management system comprising:
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a camera capturing video of the site; a monitoring system remote from the camera and the site; and a video processing system configured to analyze the video for one or more conditions and, in response to a determination that the one or more conditions have been met, to cause a data message to be sent to the monitoring system; wherein the monitoring system is configured to cause a service event relating to the one or more conditions to be scheduled for the site. - View Dependent Claims (14, 15, 16)
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17. A method for providing service management to a site, comprising:
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capturing video of the site using a video camera; providing the video to a video processing system; using the video processing system to analyze the video for one or more conditions; using the analysis to determine whether the one or more conditions have been met; causing a data message to be sent to a monitoring system from the video processing system in response to a determination that the one or more conditions have been met; and using the monitoring system to cause a service event relating to the one or more conditions to be scheduled for the site. - View Dependent Claims (18, 19, 20)
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Specification