SERVICES BASED TWO WAY VOICE SERVICE RECORDING AND LOGGING

• US 20110028116A1
• Filed: 07/29/2009
• Published: 02/03/2011
• Est. Priority Date: 07/29/2009
• Status: Active Grant

• Current Assignee: Ademco Inc. (Resideo Technologies, Inc.)
• Original Assignee: Honeywell International Inc.
• Inventors: Blum, William R., Barrett, Michael Everald
• Granted Patent: US 8,565,125 B2
• Time in Patent Office: Days
• US Class Current: 455/404.1
• CPC Class Codes: G08B 25/009 Signalling of the alarm condition to a substation whose identity is signalled to a central station, e.g. relaying alarm signals in order to extend communication range
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/562 where the conference facilities are distributed
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method and apparatus are provided for recording an exchange between a central monitoring station and a protected premises. The method includes the steps of transmitting an alarm notification from a protected premises to an alarm routing service, the alarm routing service establishing a voice connection between the protected premises and a central monitoring station in response to the alarm notification and the alarm routing service recording audio on the voice connection between the protected premises and the central station.

Claims

1. A method comprising:

transmitting an alarm notification from a protected premises to an alarm routing service;

the alarm routing service establishing a voice connection between the protected premises and a central monitoring station in response to the alarm notification; and

the alarm routing service recording audio on the voice connection between the protected premises and the central station.

2. The method as in claim 1 further comprising saving the recorded audio under an account number of the protected premises.

3. The method as in claim 1 further comprising using one of a short message service, a general packet radio service, 1XRTT and internet protocol to transmit the alarm notification to the alarm routing service.

4. The method as in claim 1 wherein the step of establishing the voice connection further comprises the protected premises initiating a voice connection between the protected premises and the alarm routing service.

5. The method as in claim 4 wherein the step of initiating a voice connection between the protected premises and the alarm routing service further comprises the alarm routing service transferring a voice connection system address of the alarm routing service to the protected premises.

6. The method as in claim 4 wherein the step of transferring a voice connection system address of the alarm routing service to the protected premises further comprises defining the voice connection system address as a telephone number.

7. The method as in claim 4 wherein the step of establishing the voice connection further comprises a dialer within the alarm routing service initiating a voice connection between the alarm routing service and central monitoring station.

8. The method as in claim 7 wherein the step of recording further comprises establishing a three party conference connection between the protected premises, the central station and a recorder.

9. The apparatus as in claim 8 further comprising an account number that identifies the saved recorded audio.

10. The apparatus as in claim 8 wherein the alarm notification further comprising one of a short message service, a general packet radio service, 1XRTT and internet protocol.

11. The apparatus as in claim 8 wherein the means for establishing the voice connection further comprises means within the protected premises for initiating a voice connection between the protected premises and the alarm routing service.

12. The apparatus as in claim 11 wherein the means for initiating a voice connection between the protected premises and the alarm routing service further comprises means within the alarm routing service for transferring a voice connection system address of the alarm routing service to the protected premises.

13. The apparatus as in claim 11 wherein the means for transferring a voice connection system address of the alarm routing service to the protected premises further comprises means for defining the voice connection system address as a telephone number.

14. The apparatus as in claim 11 wherein the means for establishing the voice connection further comprises a dialer within the alarm routing service that initiates a voice connection between the alarm routing service and central monitoring station.

15. The apparatus as in claim 14 wherein the step of recording further comprises means for establishing a three party conference connection between the protected premises, the central station and a recorder.

8-1. An apparatus comprising:

means for transmitting an alarm notification from a protected premises to an alarm routing service;

means within the alarm routing service for establishing a voice connection between the protected premises and a central monitoring station in response to the alarm notification; and

means within the alarm routing service for recording audio on the voice connection between the protected premises and the central station.

16. An apparatus comprising:

an alarm notification transmitted from a protected premises to an alarm routing service;

a voice connection established between the protected premises and a central monitoring station in response to the alarm notification; and

a recorder within the alarm routing service for recording audio on the voice connection between the protected premises and the central station.

17. The apparatus as in claim 16 further comprising an account number that identifies the saved recorded audio.

18. The apparatus as in claim 16 wherein the alarm notification further comprising one of a short message service, a general packet radio service, 1XRTT and internet protocol.

19. The apparatus as in claim 16 further comprising a dialer within the alarm routing service that initiates a voice connection between the alarm routing service and central monitoring station.

20. The apparatus as in claim 20 wherein the step of recording further comprises means for establishing a three party conference connection between the protected premises, the central station and a recorder.