VOICE DIRECTED SYSTEM AND METHOD FOR MESSAGING TO MULTIPLE RECIPIENTS

• US 20110029315A1
• Filed: 07/28/2010
• Published: 02/03/2011
• Est. Priority Date: 07/28/2009
• Status: Abandoned Application

• Current Assignee: Vocollect Healthcare Systems, Inc. (Honeywell International Inc.)
• Original Assignee: Vocollect Healthcare Systems, Inc. (Honeywell International Inc.)
• Inventors: Pike, Jeff, Nichols, Brent, Logan, James R., Findlay, Dave, Mellott, Mark
• Application Number:
  US12/845,005
• Publication Number:
  US 20110029315A1
• Time in Patent Office: Days
• US Class Current: 704/275
• CPC Class Codes: H04M 11/027 Annunciator systems for hospitals

Abstract

A method for sending messages in a voice-enabled system and a voice-enabled system to communicate a message are provided. The method comprises generating a message with a message generating device, analyzing the message to determine a voice-enabled device to send the message, and determining whether the voice-enabled device is available to receive the message. The method further comprises sending the message to the voice-enabled device in response to determining that the voice-enabled device is available to receive the message and, in response to determining that the voice-enabled device is not available, escalating the message based on an escalation protocol.

Claims

1. A method for sending messages in a voice-enabled system, comprising:

generating a message with a message generating device;

analyzing the message to determine a voice-enabled device to send the message to;

determining whether the voice-enabled device is available to receive the message;

in response to determining that the voice-enabled device is available to receive the message, sending the message to the voice-enabled device; and

in response to determining that the voice-enabled device is not available, escalating the message based on an escalation protocol.

2. The method of claim 1, wherein analyzing the message further comprises:

determining, from data associated with the message, that the voice-enabled device is a recipient for the message.

3. The method of claim 1, wherein analyzing the message further comprises:

determining, from data associated with the message, an identifier associated with the message generating device; and

determining that the voice-enabled device is a recipient for the message based on the identifier.

4. The method of claim 3, wherein determining that the voice-enabled device is the recipient for the message based on the identifier further comprises:

accessing a table; and

determining that the voice-enabled device is the recipient for the message based on the identifier and data stored in the table.

5. The method of claim 1, wherein determining whether the voice-enabled device is available to receive the message further comprises:

querying the voice-enabled device to determine whether the voice-enabled device is available.

6. The method of claim 5, further comprising:

receiving a response to the query that indicates the voice-enabled device is available to receive the message.

7. The method of claim 1, wherein determining whether the voice-enabled device is available to receive the message further comprises:

accessing a table indicating all voice-enabled devices that are available to receive the message.

8. The method of claim 1, wherein escalating the message further comprises:

determining whether a second voice-enabled device is available to receive the message.

9. The method of claim 1, wherein escalating the message further comprises:

sending the message to a second voice-enabled device.

10. The method of claim 1, further comprising:

determining whether the voice-enabled device received the message; and

in response to determining that the voice-enabled device did not receive the message, escalating the message to a second voice-enabled device based on the escalation protocol.

11. The method of claim 1, further comprising:

determining whether the voice-enabled device has accessed the message within a predetermined amount of time; and

in response to determining that the voice-enabled device has not accessed the message within the predetermined amount of time, escalating the message based on the escalation protocol.

12. The method of claim 1, further comprising:

receiving an indication that a user of the voice-enabled device has accessed the message.

13. The method of claim 12, further comprising:

analyzing the indication to determine whether to archive the message; and

in response to determining to archive the message, archiving the message in a memory of a computing system.

14. The method of claim 13, further comprising:

analyzing the indication to determine an order for the message; and

in response to a request for at least one archived message from the voice-enabled device, providing the message according to the order.

15. The method of claim 12, further comprising:

storing data indicating that a user of the voice-enabled device has accessed the message.

16. The method of claim 1, further comprising:

storing data indicating that the voice-enabled device has been sent the message.

17. The method of claim 1, wherein the escalation protocol is a list of one or more alternative voice-enabled devices for the message.

18. The method of claim 1, further comprising:

capturing speech input with the message generating device to include in the message.

19. The method of claim 1, further comprising:

capturing data identifying the voice-enabled device as a recipient of the message with the message generating device to include in the message.

20. The method of claim 1, further comprising:

receiving an indication that the voice-enabled device has received the message.

21. The method of claim 1, further comprising:

receiving an indication that the message has not been accessed within a predetermined amount of time by a user of the voice-enabled device.

22. The method of claim 1, wherein the message includes speech input captured from a user associated with the message generating device.

23. The method of claim 1, wherein the message includes text input captured from a user associated with the message generating device.

24. The method of claim 1, wherein the message generating device is a computing system that executes a messaging software application.

25. The method of claim 1, wherein the message generating device is a second voice-enabled device.

26. A voice-enabled system to communicate a message, comprising:

a message generating component configured to generate a message; and

a computing system configured to analyze the message to determine a voice-enabled device to which to send the message, and determine whether the voice-enabled device is available to receive the message,

the computing system further configured to send the message to the voice-enabled device in response to determining that the voice-enabled device is available to receive the message and escalate the message based on an escalation protocol in response to determining that the voice-enabled device is not available to receive the message.

27. The system of claim 26, wherein the computing system is further configured to determine that the voice-enabled device is a recipient for the message from data associated with the message.

28. The system of claim 26, wherein the computing system is further configured to determine an identifier associated with the message generating component from data associated with the message and determine that the voice-enabled device is a recipient for the message based on that identifier.

29. The system of claim 28, wherein the computing system is further configured to access a table and determine that the voice-enabled device is a recipient for the message based on the identifier and data stored in the table.

30. The system of claim 26, wherein the computing system is further configured to query the voice-enabled device to determine whether the voice-enabled device is available.

31. The system of claim 30, wherein the computing system is further configured to receive a response to the query that indicates the voice-enabled device is available to receive the message.

32. The system of claim 26, wherein the computing system is further configured to access a table indicating all voice-enabled devices that are available to receive the message to determine whether the voice-enabled device is available.

33. The system of claim 26, wherein the computing system is further configured to determine whether a second voice-enabled device is available to receive the message in response to escalating the message.

34. The system of claim 26, wherein the computing system is further configured to send the message to a second voice-enabled device in response to escalating the message.

35. The system of claim 26, wherein the computing system is further configured to determine whether the voice-enabled device received the message and escalate the message based on the escalation protocol in response to determining that the voice-enabled device did not receive the message.

36. The system of claim 26, wherein the computing system is further configured to determine whether the voice-enabled device has accessed the message within a predetermined amount of time and escalate the message based on the escalation protocol in response to determining that the voice-enabled device has not accessed the message within the predetermined amount of time.

37. The system of claim 26, wherein the computing system is further configured to receive an indication that the second voice-enabled device has accessed the message.

38. The system of claim 37, wherein the computing system further comprises:

a memory, and

wherein the computing system is further configured to analyze the indication to determine whether to archive the message and archive the message in the memory in response to determining to archive the message.

39. The system of claim 38, wherein the computing system is further configured to analyze the indication to determine an order for the message and provide the message according to the order in response to a request for at least one archived message from the voice-enabled device.

40. The system of claim 37, wherein the computing system is further configured to store an indication that the voice-enabled device has accessed the message.

41. The system of claim 26, wherein the computing system is further configured to store an indication that the voice-enabled device has been sent the message.

42. The system of claim 26, wherein the escalation protocol is a list of one or more alternative voice-enabled devices for the message.

43. The system of claim 26, wherein the message generating component is further configured to capture speech input to include in the message.

44. The system of claim 26, wherein the message generating component is further configured to capture data identifying the voice-enabled device as a recipient of the message.

45. The system of claim 26, wherein the computing system is further configured to receive an indication that the voice-enabled device has received the message.

46. The system of claim 26, wherein the computing system is further configured to receive an indication that the message has not been accessed within a predetermined amount of time by a user of the voice-enabled device.

47. The method of claim 26, wherein the message includes speech input captured from a user associated with the message generating device.

48. The method of claim 26, wherein the message includes text input captured from a user associated with the message generating device.

49. The system of claim 26, wherein the message generating component is a messaging software application executed by the computing system.

50. The system of claim 26, wherein the message generating component is a second voice-enabled device.