VOICE DIRECTED SYSTEM AND METHOD FOR MESSAGING TO MULTIPLE RECIPIENTS
First Claim
1. A method for sending messages in a voice-enabled system, comprising:
- generating a message with a message generating device;
analyzing the message to determine a voice-enabled device to send the message to;
determining whether the voice-enabled device is available to receive the message;
in response to determining that the voice-enabled device is available to receive the message, sending the message to the voice-enabled device; and
in response to determining that the voice-enabled device is not available, escalating the message based on an escalation protocol.
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Accused Products
Abstract
A method for sending messages in a voice-enabled system and a voice-enabled system to communicate a message are provided. The method comprises generating a message with a message generating device, analyzing the message to determine a voice-enabled device to send the message, and determining whether the voice-enabled device is available to receive the message. The method further comprises sending the message to the voice-enabled device in response to determining that the voice-enabled device is available to receive the message and, in response to determining that the voice-enabled device is not available, escalating the message based on an escalation protocol.
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Citations
50 Claims
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1. A method for sending messages in a voice-enabled system, comprising:
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generating a message with a message generating device; analyzing the message to determine a voice-enabled device to send the message to; determining whether the voice-enabled device is available to receive the message; in response to determining that the voice-enabled device is available to receive the message, sending the message to the voice-enabled device; and in response to determining that the voice-enabled device is not available, escalating the message based on an escalation protocol. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A voice-enabled system to communicate a message, comprising:
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a message generating component configured to generate a message; and a computing system configured to analyze the message to determine a voice-enabled device to which to send the message, and determine whether the voice-enabled device is available to receive the message, the computing system further configured to send the message to the voice-enabled device in response to determining that the voice-enabled device is available to receive the message and escalate the message based on an escalation protocol in response to determining that the voice-enabled device is not available to receive the message. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50)
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Specification