AUTOMATIC RULES-BASED MESSAGING SYSTEM BASED ON ANALYSIS OF TEXT AND/OR ASSOCIATED METADATA

• US 20110035453A1
• Filed: 08/06/2009
• Published: 02/10/2011
• Est. Priority Date: 08/06/2009
• Status: Abandoned Application

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Chathoth, Vikas Pooven, Koul, Rohit, Ramanathaiah, Gurudutta, Ramakrishnan, Deepak
• Application Number:
  US12/537,116
• Publication Number:
  US 20110035453A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

In one embodiment, a rule is received that specifies an action to perform based on text of any instant messages received. An input is received to change from a first mode to a second mode. The second mode may be a virtual offline mode in which rules may be applied to incoming instant messages. When an instant message is received, text of the instant message is recognized. For example, text in the body of the instant message or metadata is determined. The rule is applied to the recognized text to determine if an action for the rule should be performed. For example, if a certain phrase is detected, then an action may be performed. The actions may include pre-configured auto-responses, allowing display of the instant message for certain senders even if the user has indicated he/she is busy, or storing of the message for later delivery.

Claims

1. A method comprising:

receiving a rule configured to be applied to an instant message, the rule including an action to perform based on text of the instant message;

determining an input to change from a first mode to a second mode, the second mode configured to apply the rule on incoming instant messages;

receiving an instant message;

recognizing text of the received instant message;

applying, by a computing device, a condition of the rule to the recognized text of the instant message to determine if the action for the rule should be performed; and

performing the action if the condition of the rule is satisfied.

2. The method of claim 1, wherein the condition specifies text and an action to perform when the text is recognized in an instant message.

3. The method of claim 1, wherein the action comprises an auto-response, the method further comprising sending an auto-response when the text is recognized.

4. The method of claim 3, wherein the condition of the rule comprises a user identifier or a user work group, wherein the auto-response is sent when the recognized text includes the user identifier or the user work group.

5. The method of claim 1, wherein the second mode is configured to send a message indicating the user is busy except when the rule specified that the message is to be sent to the user when the condition is satisfied.

6. The method of claim 5, wherein the recognized text of the instant message includes a user identifier specified by the condition, wherein the message is sent to the user when the user identifier is recognized in the instant message.

7. The method of claim 1, wherein the message is stored when the action does not display the message to the user upon receipt, the method further comprising:

receiving the message upon a change from the second mode to the first mode.

8. The method of claim 1, wherein the recognized text of the instant message is found in a body of the instant message or metadata of the instant message.

9. The method of claim 1, wherein the second mode changes presence seen by other users to a non-active status.

10. The method of claim a, wherein the rule specifies that a second user sees an active status for the user even if the user has indicated the user'"'"'s status is non-active.

11. A computer-readable storage medium comprising encoded logic for execution by the one or more computer processors, the logic when executed is operable to:

receive a rule configured to be applied to an instant message, the rule including an action to perform based on text of the instant message;

determine an input to change from a first mode to a second mode, the second mode configured to apply the rule on incoming instant messages;

receive an instant message;

recognize text of the received instant message;

apply, by the one or more computer processors, a condition of the rule to the recognized text of the instant message to determine if the action for the rule should be performed; and

perform the action if the condition of the rule is satisfied.

12. The computer-readable storage medium of claim 11, wherein the condition specifies text and an action to perform when the text is recognized in an instant message.

13. The computer-readable storage medium of claim 11, wherein the action comprises an auto-response, the method further comprising sending an auto-response when the text is recognized.

14. The computer-readable storage medium of claim 13, wherein the condition of the rule comprises a user identifier or a user work group, wherein the auto-response is sent when the recognized text includes the user identifier or the user work group.

15. The computer-readable storage medium of claim 11, wherein the second mode is configured to send a message indicating the user is busy except when the rule specified that the message is to be sent to the user when the condition is satisfied.

16. The computer-readable storage medium of claim 15, wherein the recognized text of the instant message includes a user identifier specified by the condition, wherein the message is sent to the user when the user identifier is recognized in the instant message.

17. The computer-readable storage medium of claim 11, wherein the message is stored when the action does not display the message to the user upon receipt, the method further comprising:

receiving the message upon a change from the second mode to the first mode.

18. The computer-readable storage medium of claim 11, wherein the recognized text of the instant message is found in a body of the instant message or metadata of the instant message.

19. The computer-readable storage medium of claim 11, wherein the second mode changes presence seen by other users to a non-active status.

20. An apparatus comprising:

one or more computer processors; and

logic encoded in one or more computer readable storage media for execution by the one or more computer processors and when executed operable to;

receive a rule configured to be applied to an instant message, the rule including an action to perform based on text of the instant message;

determine an input to change from a first mode to a second mode, the second mode configured to apply the rule on incoming instant messages;

receive an instant message;

recognize text of the received instant message;

apply, by the one or more computer processors, a condition of the rule to the recognized text of the instant message to determine if the action for the rule should be performed; and

perform the action if the condition of the rule is satisfied.