METHOD AND DEVICE FOR CONTROLLING USER DIALOG ON TECHNICAL EQUIPMENT
First Claim
1. A method for controlling user dialogs on a technical equipment (ATM) to be serviced for maintenance, wherein a computing unit (COMP) evaluates data (D) about the condition of the technical equipment (ATM) and, depending on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR;
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the method processes the data (D) using a directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and the edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to the instructions (INSTR;
CHK) for the user to transfer the equipment (ATM) from one of the nodes to another node.
9 Assignments
0 Petitions
Accused Products
Abstract
A method and a device for controlling user dialogues on a technical installation that is to be controlled or to be maintained, for example, a cash dispenser or a deposit refund device. According to said method or said device, a calculating unit evaluates the data relating to the state of the technical installation and in accordance with said data, emits at least one visual request consisting of textual and/or pictorial instructions (INSTR, CHK) for a user who controls the technical installation. The method processes the data using a directed graph (GRPH) comprising nodes (1000, . . . , 1300 . . . ) and edges (INSTR; CHK) connecting the nodes. Said nodes relate to different maintenance conditions of the installation, and the edges relate to the instructions (INSTR; CHK) for the user for transferring the installation from one of the nodes to another node.
17 Citations
12 Claims
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1. A method for controlling user dialogs on a technical equipment (ATM) to be serviced for maintenance, wherein a computing unit (COMP) evaluates data (D) about the condition of the technical equipment (ATM) and, depending on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR;
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the method processes the data (D) using a directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and the edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to the instructions (INSTR;
CHK) for the user to transfer the equipment (ATM) from one of the nodes to another node. - View Dependent Claims (2, 3, 4, 5, 6)
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the method processes the data (D) using a directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and the edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to the instructions (INSTR;
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7. A device (DVC) for controlling user dialogs on a technical equipment (ATM) to be serviced for maintenance, wherein the device has a computing unit (COMP) that evaluates data (D) about the condition of the technical equipment (ATM) and, depending on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR;
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the computing unit (COMP) processes the data (D) using a directed graph (GRPH) that controls nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions of the equipment (ATM), and the edges relate to instructions to the user for transferring the equipment (ATM) from one of the nodes to another node.
- 8. The device (DVC) from claim 8, wherein at least the computing unit (COMP) is located remotely from the equipment (ATM) and is connected through a data interface (IF) to at least one sensor (S) mounted in the equipment by means of which the data (D) about the condition of the technical equipment (ATM) are determined.
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11. Technical equipment (ATM) comprising a device (DVC) for controlling user dialogs on a technical equipment (ATM) to be maintained, wherein the device has a computing unit (COMP) that evaluates data (D) about the condition of the technical equipment (ATM) and, based on said evaluation, controls at least a visual output of textual and/or pictorial instructions (INSTR:
- CHK) for a user maintaining the technical equipment (ATM), characterized in that the computing unit (COMP) processes the data (D) using a directed graph (GRPH) that comprises nodes (1000, . . . , 1300 . . . ) and edges (INSTR, CHK) connecting the nodes, wherein the nodes relate to different maintenance conditions for the equipment (ATM), and the edges relate to instructions for the user for transferring the equipment (ATM) from one of the nodes to another node.
- View Dependent Claims (12)
Specification