AUTOMATED COMMUNICATIONS RESPONSE SYSTEM

• US 20110038367A1
• Filed: 08/11/2010
• Published: 02/17/2011
• Est. Priority Date: 08/11/2009
• Status: Active Grant

• Current Assignee: Eolas Technologies, Inc.
• Original Assignee: Eolas Technologies, Inc.
• Inventors: Landers, Steven Carl, Doyle, Michael D.
• Granted Patent: US 9,100,465 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 12/1827 Network arrangements for conference optimisation or adaptation
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/1063 Application servers providing network services systems providing special services to telephonic subscribers H04M3/42
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04M 1/64 Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations centralised dictation systems H04M11/10
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 7/0015 First party call control architectures
• CPC Class Codes: H04M 7/0063 where the network is a peer-to-peer network
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

In one embodiment, a system provides for end-user control over the automatic recognition of communication situations by detection of unique telecommunication event characteristics and the consequential responses to those situations by invocation of related programmatic responses. The system allows an end user to specify various patterns of telecommunication event characteristics that describe various situational aspects of incoming communications, such as the timing and originator of voice calls, the content of, timing of, and author of chat messages, etc., as well as appropriate sets of programmatic response actions to be performed in response to those communications, such as initiating conference calls, sending chat messages, routing calls to other users, etc. The system monitors incoming communications, matches characteristic patterns to recognize the situations, and then invokes the matching response actions, thereby automating many functions of the communication system that previously would have had to be performed manually.

Claims

1. One or more non-transitory computer-readable storage media with an executable program stored thereon, wherein the program instructs a processor to perform the following steps:

monitor an incoming communication from a telecommunication system that pushes a first set of characteristics of a message;

utilizing the first set of characteristics to pull additional characteristics of the message;

matching the communication characteristics to a set of pre-defined patterns which define situations; and

performing a response triggered by a pattern matched to the characteristics.