CELLULAR VOICE CHANNEL ORIGINATION FOR VEHICLE COMMUNICATION WITH A CALL CENTER

• US 20110039537A1
• Filed: 08/14/2009
• Published: 02/17/2011
• Est. Priority Date: 08/14/2009
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Company
• Inventors: Yi, Ki Yak, Madhavan, Sethu K.
• Granted Patent: US 8,238,896 B2
• Time in Patent Office: Days
• US Class Current: 455/422.1
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 76/16 Involving different core network technologies, e.g. a packet-switched [PS] bearer in combination with a circuit-switched [CS] bearer
• CPC Class Codes: H04W 76/18 Management of setup rejection or failure

Abstract

A system and method for making vehicle originated calls to a telematics service provider or other call center. The method includes identifying a call type associated with a desired wireless communication of speech or data to the call center, and then carrying out one of a number of different call connection processes depending on the call type. For voice channel cellular connections, an in-band modem cellular connection is preferably established in most instances using a connection retry strategy that includes primary, secondary, and possibly tertiary connection attempts each of which utilize at least one of a number of different voice and data call origination processes. The system and method can be carried out in connection with various cellular system technologies, but is especially suited for use with GSM systems.

Claims

1. A cellular voice channel origination method for use by a vehicle telematics unit to provide a wireless communication from the telematics unit to a call center, comprising the steps of:

(a) attempting a radio resource connection from the telematics unit to a wireless cellular system;

(b) initiating a mobile originated call to a call center via the wireless cellular system;

(c) monitoring at the telematics unit for receipt of a connect message;

(d) sending a connect acknowledgement message in response to receipt of the connect message; and

(e) attempting to establish a data mode session between the telematics unit and call center.

2. A cellular voice channel origination method as defined in claim 1, further comprising, prior to the step (b), the step of sending a service request via a standalone dedicated control channel of the wireless cellular system.

3. A cellular voice channel origination method as defined in claim 1, wherein step (c) further comprises monitoring for receipt of the connect message over a fast associated control channel of the wireless cellular system.

4. A cellular voice channel origination method as defined in claim 1, further comprising the step of carrying out multiple iterations of steps (a) through (c) until the connect message is received or until a specified maximum number of iterations have occurred.

5. A cellular voice channel origination method as defined in claim 1, wherein step (e) further comprises using a data compatible modem at the telematics unit to establish an in-band modem cellular connection between the telematics unit and call center.

6. A cellular voice channel origination method as defined in claim 5, wherein step (e) further comprises sending a vehicle ID over the mobile originated call, determining that the data mode session is successfully established in response to receiving an acknowledgement signal, and carrying out a call re-establishment procedure if the acknowledgement signal is not received.

7. A cellular voice channel origination method as defined in claim 5, further comprising the step of carrying out multiple iterations of steps (a) through (e) and incrementing a counter during each iteration if the acknowledgement signal is not received.

8. A cellular voice channel origination method as defined in claim 7, further comprising the step of incrementing a second counter if the first-mentioned counter equals a specified maximum limit.

9. A cellular voice channel origination method as defined in claim 1, further comprising the steps of starting a timer at least prior to step (b) and carrying out steps (c) through (e) if the timer has not expired prior to completion of step (b).

10. A cellular voice channel origination method as defined in claim 9, further comprising repeating steps (a) and (b) if the timer has expired prior to the completion of step (b).

12. A cellular voice channel origination method as defined in claim 1, wherein said counter is a first counter, and wherein the method further comprises the steps of incrementing a second counter if the establishment of the data mode session in step (i) is not successful and thereafter incrementing the first counter if the second counter reaches a second specified maximum limit.

13. A cellular voice channel origination method as defined in claim 12, further comprising the steps of:

determining that establishment of the data mode session in step (i) is not successful;

determining whether there has been a radio link failure and, if so, incrementing the second counter.

14. A cellular voice channel origination method as defined in claim 13, further comprising the steps of:

attempting re-establishment of the mobile originated call if there is a radio link failure and repeating steps (h) and (i) if the re-establishment is successful and incrementing the second counter if the re-establishment is not successful.

11. A cellular voice channel origination method for use by a vehicle telematics unit to provide a wireless communication from the telematics unit to a call center, comprising the steps of:

(a) initializing a counter;

(b) starting a connection timer;

(c) attempting a radio resource connection from the telematics unit to a wireless cellular system;

(d) sending a service request via a standalone dedicated control channel of the wireless cellular system;

(e) initiating a mobile originated call to a call center via the wireless cellular system;

(f) monitoring at the telematics unit for receipt of a connect message over a fast associated control channel of the wireless cellular system;

(g) incrementing the counter if the connect message is not received before expiration of the timer and then repeating steps (b) through (f) after incrementing the counter;

(h) sending a connect acknowledgement message if the connect message is received;

(i) attempting to establish a data mode session between the telematics unit and call center;

(j) repeating at least steps (b) through (f) until the data mode session is successfully established or the counter reaches a specified maximum limit.

15. A cellular voice channel origination method as defined in claim 11, further comprising the step of incrementing the counter if the radio resource connection is not established.