METHOD AND SYSTEM TO MANAGE SERVICES FOR MULTIPLE MANAGED COMPUTER SYSTEMS
First Claim
1. A method to facilitate provision of services to a managed system operated by one or more users, the method including:
- providing, by a management system, an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system, wherein each of the plurality of service applications facilitates provision of a service provided by a respective service provider of a plurality of service providers to the managed system, the agent application including a component for presenting user interfaces and information to a user;
at a management system, receiving service input identifying a subset of a plurality of service applications to be installed on the managed system;
at the management system, distributing the subset of the plurality of service applications to the managed system for installation by the agent application on the managed system; and
the management system facilitating the rendering of customization information on the user interfaces according to the requirements of a specific organization.
14 Assignments
0 Petitions
Accused Products
Abstract
A method to facilitate provision of services to a managed system (e.g., a PC, PDA, cell phone) includes causing installation of an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system. Each of the plurality of service applications is to facilitate provision of a service provided by a respective service provider of a number of service providers to the managed system. A service input (e.g., from an IT administrator) is received at the management system. The service input identifies a subset of a number of service applications to be installed on the managed system. The subset of service applications is distributed to the managed system for installation by the agent application on the managed system.
67 Citations
37 Claims
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1. A method to facilitate provision of services to a managed system operated by one or more users, the method including:
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providing, by a management system, an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system, wherein each of the plurality of service applications facilitates provision of a service provided by a respective service provider of a plurality of service providers to the managed system, the agent application including a component for presenting user interfaces and information to a user; at a management system, receiving service input identifying a subset of a plurality of service applications to be installed on the managed system; at the management system, distributing the subset of the plurality of service applications to the managed system for installation by the agent application on the managed system; and the management system facilitating the rendering of customization information on the user interfaces according to the requirements of a specific organization. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A management system to facilitate provision of services to a managed system, the management system comprising:
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at least one processor; memory in communication with the at least one processor, the memory being configured to store instructions executable by the processor and including; a distribution engine to cause installation, on the managed system, of an agent application including an inventory component; a control component to receive a service input identifying a service application to be installed on the managed system, the service application to facilitate a provision of a respective service provided by a service provider to the managed system; an inventory engine to receive inventory information, pertaining to the managed system, from the inventory component of the agent application and to store the inventory information in a database associated with the management system, the database including inventory information pertaining to a plurality of managed systems; a qualification component configured to use the inventory information to determine whether the managed system is qualified to receive the provision of the respective service facilitated by the service application, wherein, upon qualification, the service facilitated by the service application is provided to the managed system; and a component for facilitating the rendering of customization information on user interfaces presented by the agent application according to the requirements of a specific organization.
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20. A non-transitory computer-readable storage medium with an executable program stored thereon, wherein the program, when executed, instructs one or more computer processors of a management system to perform a method of managing a managed system, the method including:
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providing an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system, wherein each of the plurality of service applications facilitates provision of a service provided by a respective service provider of a plurality of service providers to the managed system, the agent application including a component for presenting user interfaces and information to a user of the managed system; receiving service input identifying a subset of a plurality of service applications to be installed on the managed system; distributing the subset of the plurality of service applications to the managed system for installation by the agent application on the managed system; and facilitating the rendering of customization information on the user according to the requirements of a specific organization. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37)
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Specification