Personal Notification And Broadcasting

• US 20110044436A1
• Filed: 08/20/2010
• Published: 02/24/2011
• Est. Priority Date: 06/09/2005
• Status: Abandoned Application

• Current Assignee: BOMA Systems, Inc.
• Original Assignee: BOMA Systems, Inc.
• Inventors: Tam, Kenneth C., Melchione, Dan, Larson, Alan A.
• Application Number:
  US12/860,200
• Publication Number:
  US 20110044436A1
• Time in Patent Office: Days
• US Class Current: 379/88.19
• CPC Class Codes: H04M 1/2748 by matching character strings
• CPC Class Codes: H04M 1/72418 for supporting emergency services
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2203/205 Broadcasting broadcasting in packet switching networks H04L12/18
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04M 3/53375 Message broadcasting
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

While various communication systems permit one-on-one communication between users, it is difficult to contact multiple users at a time with little hassle. The personal notification and broadcasting system provides a solution for contacting a plurality of contacts in emergency and non-emergency contexts. The system receives a call from a caller attempting to reach the plurality of contacts. The system compares an identifier associated with the caller to identifiers stored in a database to authenticate identity of the caller. Responsive to a positive authentication of the identity of the caller, the system identifies which contacts on a contact list to be reached based on information provided by the caller. In some embodiments, the system retrieves from a database stored contact information for the identified contacts. The system contacts the identified plurality of contacts and selects an action to take (e.g., arranging a conference call, broadcasting a message from the caller, etc.) from a one or more actions, wherein the action to take is selected based on the identifier.

Claims

1. A computer-implemented method for contacting a plurality of contacts, the method comprising:

receiving a call from a caller attempting to reach the plurality of contacts;

responsive to receiving the call, automatically determining an identifier associated with the caller without requiring the caller to provide the identifier;

comparing the determined identifier associated with the caller to identifiers stored in a database to authenticate identity of the caller;

responsive to a positive authentication of the identity of the caller, identifying which group of contacts on a contact list to be reached from stored information previously provided by the caller based on the determined identifier;

performing a first action of contacting via telephone the identified group of contacts;

selecting a second action, distinct from the first action, for contacting one or more contacts from the identified group of contacts from at least one of the group consisting of broadcasting a recorded message to the identified group of contacts and broadcasting an electronic message to the identified group of contacts, wherein the second action is selected based on the determined identifier; and

performing the selected second action.

2. The method of claim 1, wherein the identifier is the caller'"'"'s phone number identified by caller identification or the caller'"'"'s phone number identified by automatic number identification.

3. The method of claim 1, wherein identifying which group of contacts to be reached further comprises identifying based on a set of rules the group of contacts on the contact list to be reached based on time of day or day of week.

4. The method of claim 1, wherein the contact list comprises a list of one or more groups of persons is a list of emergency contacts that the caller has previously identified to be alerted in an emergency situation

5. The method of claim 1, wherein the second action is performed in 30 seconds or less from when the first action is performed.

6. The method of claim 1, further comprising storing at least one of a sound recording recorded by the caller, a photo taken by the caller, or a video taken by the caller.

7. The method of claim 1, wherein performing the first action of contacting via telephone the identified group of contacts comprises arranging a conference between the caller and the identified group of contacts and placing the caller into contact with the identified group of contacts through a conference call.

8. The method of claim 1, wherein the caller is registered for a service for contacting a plurality of contacts, and the caller provides in advance contact information associated with the contacts.

9. A computer system for contacting a plurality of contacts, the system comprising:

a receiving module for receiving a call from a caller attempting to reach the plurality of contacts;

an authentication module for automatically determining an identifier associated with the caller without requiring the caller to provide the identifier responsive to receiving the call and comparing the determined identifier associated with the caller to identifiers stored in a database to authenticate identity of the caller;

an identification module for identifying which group of contacts on a contact list to be reached from stored information previously provided by the caller based on the determined identifier, wherein the identification occurs responsive to a positive authentication of the identity of the caller;

a contact module for performing a first action of contacting via telephone the identified group of contacts;

an action selection module for selecting a second action, distinct from the first action, for contacting one or more contacts from the identified group of contacts from at least one of the group consisting of broadcasting a recorded message to the identified group of contacts and broadcasting an electronic message to the identified group of contacts, wherein the action to take is selected based on the identifier; and

wherein the contact module is further configured to perform the selected second action.

10. The system of claim 10, wherein the identifier is the caller'"'"'s phone number identified by caller identification or the caller'"'"'s phone number identified by automatic number identification.

11. The system of claim 10, wherein the contact list comprises a list of one or more groups of persons is a list of emergency contacts that the caller has previously identified to be alerted in an emergency situation

12. The system of claim 10, wherein the information provided by the caller includes identified groups of contacts to be contacted at certain times of the day.

13. The system of claim 10, wherein the information provided by the caller includes identified groups of contacts to be contacted on certain days of the week.

14. The system of claim 10, wherein the information provided by the caller includes identified groups of contacts with whom the caller wishes to speak simultaneously.

15. The system of claim 10, wherein performing the first action of contacting via telephone the identified group of contacts comprises arranging a conference between the caller and the identified group of contacts and placing the caller into contact with the identified group of contacts through a conference call.

16. The system of claim 10, further comprising a conferencing module that is adapted to leave a message for unavailable contacts through which the unavailable contacts can join the conference call after it has begun without requiring entry of an identification number.

17. A system for contacting a plurality of contacts, the system comprising:

means for receiving a call from a caller attempting to reach the plurality of contacts;

means for automatically determining an identifier associated with the caller without requiring the caller to provide the identifier responsive to receiving the call;

means for comparing the determined identifier associated with the caller to identifiers stored in a database to authenticate identity of the caller;

means for identifying which group of contacts on a contact list to be reached from stored information previously provided by the caller based on the determined identifier, wherein the identification occurs responsive to a positive authentication of the identity of the caller;

means for performing a first action of contacting via telephone the identified plurality of contacts;

means for selecting a second action, distinct from the first action, for contacting one or more contacts from the identified group of contacts from at least one of the group consisting of broadcasting a recorded message to the identified group of contacts and broadcasting an electronic message to the identified group of contacts, wherein the second action is selected based on the determined identifier; and

performing the selected second action.

18. The system of claim 17, wherein the means for performing a first action of contacting via telephone the identified plurality of contacts is automated and is adapted to place the caller into contact with the identified group of contacts automatically, without requiring the caller to speak to an operator.

19. The system of claim 17, wherein the contact list comprises a list of one or more groups of persons is a list of emergency contacts that the caller has previously identified to be alerted in an emergency situation

20. The system of claim 17, wherein the means for receiving a call is adapted to receive a call from any phone used by the caller and wherein the means for performing the first action is adapted for contacting the identified group of contacts on any phone used by the contacts.