SYSTEM FOR PROVIDING INFORMATION TO AN OPERATOR OF A VEHICLE

• US 20110046870A1
• Filed: 08/19/2009
• Published: 02/24/2011
• Est. Priority Date: 08/19/2009
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Company
• Inventors: Ross, Steven J., Chrumka, Edward P.
• Granted Patent: US 8,417,452 B2
• Time in Patent Office: Days
• US Class Current: 701/200
• CPC Class Codes: G01C 21/362 received from an external device or application, e.g. PDA, mobile phone or calendar application

Abstract

Methods and apparatus are provided for a system that provides information to an operator of a vehicle. The system includes, but is not limited to a call center that configured to provide the operator with route guidance to a location. The system also includes a plurality of internet websites. Each internet website relates to a vehicle lifecycle event and is configured to permit the operator to electronically transmit a location associated with the vehicle lifecycle event to the call center.

Claims

1. A system for providing information to an operator of a vehicle, the system comprising:

a call center configured to provide the operator with route guidance to an operator-specified location; and

a plurality of internet websites, each relating to a respective vehicle lifecycle event and configured to permit the operator to electronically transmit a location associated with the respective vehicle lifecycle event to the call center.

2. The system of claim 1 wherein one of the plurality of internet websites is configured to perform searches for the location based on criteria defined by a user and to electronically transmit the location to the call center.

3. The system of claim 2 wherein the one of the plurality of internet websites is configured to locate a suitable vehicle dealership and to electronically transmit an address for the suitable vehicle dealership to the call center.

4. The system of claim 2 wherein the one of the plurality of internet websites is configured to locate a suitable lending institution and to electronically transmit an address for the suitable lending institution to the call center.

5. The system of claim 2 wherein the one of the plurality of internet websites is configured to provide information regarding a vehicle'"'"'s service needs, to locate a suitable vehicle service center, and to electronically transmit an address for the suitable vehicle service center to the call center.

6. The system of claim 5 wherein the call center is further configured to transmit an alert to the operator to advise the operator to proceed to the suitable vehicle service center for service.

7. The system of claim 5 wherein the one of the plurality of internet websites is configured to automatically select a suitable service center for a vehicle owner.

8. The system of claim 1 wherein one of the plurality of internet websites is further configured to permit a vehicle dealership to electronically transmit a test drive destination to the call center and wherein the call center is further configured to associate the test drive destination with a vehicle offered for sale by the vehicle dealership.

9. The system of claim 8 wherein the one of the plurality of internet websites is further configured to permit the vehicle dealership to electronically transmit an address for the vehicle dealership to the call center and wherein the call center is further configured to associate the address for the vehicle dealership with the vehicle offered for sale by the vehicle dealership, whereby the call center'"'"'s provision of the route guidance to the test drive destination and back to the vehicle dealership facilitates a customer'"'"'s ability to test drive the vehicle offered for sale and to return to the vehicle dealership.

10. The system of claim 8 wherein the one of the plurality of internet websites is configured to permit the vehicle dealership to electronically transmit a plurality of test drive destinations to the call center, and wherein the call center is further configured to associate each test drive destination of the plurality of test drive destinations with a respective vehicle model offered for sale at the vehicle dealership.

11. A system for providing information to an operator of a vehicle, the system comprising:

a call center configured to provide the operator with route guidance to an operator-specified location and to maintain an electronic compilation of operator-specified locations associated with the operator; and

a plurality of internet websites, each relating to a respective vehicle lifecycle event and configured to permit the operator to electronically transmit a location associated with the respective vehicle lifecycle event to the call center,

wherein the call center is further configured to store the location in the electronic compilation of locations associated with the operator.

12. The system of claim 11 wherein one of the plurality of internet websites is configured to perform searches for the location based on criteria defined by a user and to electronically transmit the location to the call center.

13. The system of claim 12 wherein the one of the plurality of internet websites is configured to locate a suitable vehicle dealership and to electronically transmit an address for the suitable vehicle dealership to the call center.

14. The system of claim 12 wherein the one of the plurality of internet websites is configured to locate a suitable lending institution and to electronically transmit an address for the suitable lending institution to the call center.

15. The system of claim 12 wherein the one of the plurality of internet websites is configured to provide information regarding a vehicle'"'"'s service needs, to locate a suitable vehicle service center, and to electronically transmit an address for the suitable vehicle service center to the call center.

16. The system of claim 15 wherein the call center is further configured to transmit an alert to the operator to advise the operator to proceed to the suitable vehicle service center for service.

17. The system of claim 15 wherein the one of the plurality of internet websites is configured to automatically select a previously selected service center from the electronic compilation of locations.

18. The system of claim 11 wherein one of the plurality of internet websites is further configured to permit a vehicle dealership to electronically transmit a test drive destination to the call center and wherein the call center is further configured to store the test drive destination in the electronic compilation of locations associated with a vehicle offered for sale by the vehicle dealership.

19. The system of claim 18 wherein the one of the plurality of internet websites is further configured to permit the vehicle dealership to electronically transmit an address for the vehicle dealership to the call center and wherein the call center is further configured to store the address for the vehicle dealership in the electronic compilation of locations associated with the vehicle offered for sale by the vehicle dealership whereby the call center'"'"'s provision of the audible route guidance to the test drive destination and back to the vehicle dealership facilitates a customer'"'"'s ability to test drive the vehicle offered for sale and to return to the vehicle dealership.

20. A system for providing information to an operator of a vehicle, the system comprising:

a call center operated by a first business entity affiliated with a vehicle manufacturer, the call center being configured to provide the operator situated in the vehicle with route guidance to an operator-specified location; and

an internet website operated by a second business entity affiliated with the vehicle manufacturer, the internet website relating to a vehicle life cycle event and being configured to perform searches for a location based on criteria defined by the operator, the location relating to the vehicle life cycle event, and the internet website being further configured to electronically transmit the location to the call center.