PUSHING IDENTITY INFORMATION

• US 20110047245A1
• Filed: 07/16/2010
• Published: 02/24/2011
• Est. Priority Date: 08/21/2009
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: FRISSORA, Anthony, SINHA, Raj, ABRAMSON, Sandra
• Granted Patent: US 8,903,904 B2
• Time in Patent Office: Days
• US Class Current: 709/219
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/576 associated with a pictorial or graphical representation

Abstract

A system allows a user to send alias information or receive alias information during a communication between two communication devices. Alias information is identity information for a user that identifies the user on a social media site or network (e.g., Facebook, Twitter, LinkedIn, etc.). The alias information can be stored in a contacts program or other data store. During a web-based telephone call between two IP-enabled phones, the alias information may be retrieved. The alias information can then be sent to the other IP-enabled phone or to another device associated with the calling party. In response to receiving the alias information, the calling party can automatically retrieve information associated with the called party and the alias from one or more social media sites.

Claims

1. A method for pushing identity information, comprising:

receiving, by a first communication device, a communication from a second communication device

the first communication device receiving alias information from the second communication device, wherein the alias information identifies a second user of the second communication device on a social media network; and

with the alias information, the first communication device retrieving data associated with the second user from the social media network.

2. The method as defined in claim 1, wherein the first and second communication devices are IP-enabled phones.

3. The method as defined in claim 2, further comprising, in response to receiving the communication, the first communication device requesting the alias information.

4. The method as defined in claim 3, further comprising, in response to receiving the communication, creating a data structure for the alias information to send with the request for the alias information.

5. The method as defined in claim 3, further comprising:

creating a data structure for the alias information to send with the request for the alias information; and

storing the alias information in the data structure.

6. The method as defined in claim 5, further comprising storing the data associated with alias information in the data structure.

7. A communication device comprising:

a memory;

a processor in communication with the memory, the processor operable to execute computer-executable instructions, wherein the computer executable instructions cause the processor to execute two or more modules, the modules comprising;

a communication interface operable to send a communication to a second user of a second communication device;

a data push engine operable to;

receive a request for alias information from the communication interface received in response to the communication with the second communication device, wherein the alias information identifies the first user on a social media network;

retrieve alias information for a first user of the communication device; and

push the alias information to the second user of the second communication device.

8. The communication device as defined in claim 7, wherein the data push engine pushes the alias information to the second communication device.

9. The communication device as defined in claim 7, wherein the data push engine is further operable to:

receive identity information for the second user;

retrieve a communication address for the second user; and

push the alias information to a third communication device associated with the communication address.

10. The communication device as defined in claim 7, wherein the communication device is an IP-enabled phone.

11. The communication device as defined in claim 10, the modules further comprising a data retrieval engine operable to:

in response to the communication, request second alias information, associated with the second user, from the second communication device;

receive the second alias information from the communication interface, wherein the second alias information identifies the second user of the second communication device on a social media network; and

with the alias information, retrieve data associated with the second user from the social media network.

12. The communication device as defined in claim 11, the data retrieval engine further operable to:

in response to the communication, create a data structure for the second alias information; and

send the data structure to the second communication device.

13. The communication device as defined in claim 12, wherein the data structure includes:

a first field operable to store an identity of a social media site; and

a second field operable to store an alias associated with the second user for the social media site.

14. The communication device as defined in claim 13, the data retrieval engine further operable to:

create a second data structure; and

store the data associated with the second user in the second data structure.

15. The communication device as defined in claim 14, wherein the data associated with the second user includes one or more of a name, an address, a phone number, an email address, a text messaging address, a like, a dislike, consumer activity, a travel habit, an identity of a friend, an occupation, an income, or a spouse'"'"'s identity.

16. A computer program product including computer executable instructions stored onto a tangible, non-transit computer readable medium which, when executed by a processor of a first IP-enabled phone, causes the processor to perform a method for pushing identity information, the instructions comprising:

instructions to send a communication to a second IP-enabled phone, wherein the communication is between the first user of the first IP-enabled phone and the second user of the second IP-enabled phone;

instructions to receive a request for alias information from the second IP-enabled phone, wherein the alias information identifies the first user on two or more social media networks;

instructions to retrieve alias information for the first user;

instructions to store the alias information in a first data structure; and

instructions to push the first data structure with the alias information to the second IP-enabled phone.

17. The computer program product as defined in claim 16, wherein the first data structure includes:

a first field operable to store a first identity of a first social media site;

a second field operable to store a first alias associated with the first user for the first social media site;

a third field operable to store a second identity of a second social media site;

a fourth field operable to store a second alias associated with the first user for the second social media site.

18. The computer program product as defined in claim 17, further comprising:

a fifth field operable to store the identity of the first social media site;

a sixth field operable to store a third alias associated with the first user for the first social media site

19. The computer program product as defined in claim 18, further comprising:

instructions to determine an email address for the second user; and

instructions to push the first data structure with the alias information to the email address.

20. The computer program product as defined in claim 19, further comprising

instructions to apply a user preference to a retrieval of data associated with the first user from the two or more social media sites, wherein the user preference limits the data that is retrieved from the two or more social media sites;

and

instructions to send the user preference with the first data structure to be applied by the second IP-enable phone.