TARGET CONTENT DISTRIBUTION FOR TELEPHONE CALLS
First Claim
1. A method for delivering targeted content to a caller during call processing of an inbound telephone call, the method comprising:
- receiving a telephone call from a caller in a call handling system;
identifying a telephone number for the telephone call from information contained in the telephone call;
determining a location corresponding to the telephone number;
matching the determined location to content stored in a data store of content;
retrieving the matched content from the data store of content; and
,delivering the matched content to the caller.
0 Assignments
0 Petitions
Accused Products
Abstract
Embodiments of the invention address deficiencies of the art in respect to content delivery over a telephone call and provide a method, system and computer program product for delivering targeted content to a caller during call processing of an inbound telephone call. In an embodiment of the invention, a method for delivering targeted content to a caller during call processing of an inbound telephone call can include receiving a telephone call from a caller in a call handling system and identifying a telephone number for the telephone call from information contained in the telephone call. The method also can include determining a location corresponding to the telephone number and matching the determined location to content stored in a data store of content. Finally, the method can include retrieving the matched content from the data store of content, and delivering the matched content to the caller.
40 Citations
26 Claims
-
1. A method for delivering targeted content to a caller during call processing of an inbound telephone call, the method comprising:
-
receiving a telephone call from a caller in a call handling system; identifying a telephone number for the telephone call from information contained in the telephone call; determining a location corresponding to the telephone number; matching the determined location to content stored in a data store of content; retrieving the matched content from the data store of content; and
,delivering the matched content to the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A call handling data processing system comprising:
-
a call handler executing in memory by a processor of a computer; a call processing gateway coupled to the call handler and disposed in the computer and configured for coupling to a public switched telephone network (PSTN); a data store of content mapped to different locations associated with different telephone numbers; and
,a targeted content delivery module in the memory of the computer, the module comprising program code enabled to identify a telephone number for a received telephone call from a caller over the PSTN using information contained in the telephone call, to determine a location corresponding to the telephone number by reference to the data store, to match the determined location to selected content in the data store, to retrieve the matched content from the data store, and to deliver the matched content to the caller. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
-
-
18. A computer program product comprising a computer usable medium embodying computer usable program code for delivering targeted content to a caller during call processing of an inbound telephone call, the computer program product comprising:
-
computer usable program code for receiving a telephone call from a caller in a call handling system; computer usable program code for identifying a telephone number for the telephone call from information contained in the telephone call; computer usable program code for determining a location corresponding to the telephone number; computer usable program code for matching the determined location to content stored in a data store of content; computer usable program code for retrieving the matched content from the data store of content; and
,computer usable program code for delivering the matched content to the caller. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26)
-
Specification