CONTINUOUS PERFORMANCE IMPROVEMENT SYSTEM

• US 20110054968A1
• Filed: 06/04/2010
• Published: 03/03/2011
• Est. Priority Date: 06/04/2009
• Status: Abandoned Application

• Current Assignee: Fernando V. Galaviz
• Original Assignee: Fernando V. Galaviz
• Inventors: GALAVIZ, Fernando V.
• Application Number:
  US12/793,937
• Publication Number:
  US 20110054968A1
• Time in Patent Office: Days
• US Class Current: 705/7.28
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0635 Risk analysis of enterprise or organisation activities
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Disclosed is a system for continuous performance improvement. The system can include a web-based workspace module adapted to provide visibility of project documentation and to provide collaboration and version control for the project documentation, the web-based workspace further adapted to provide a corporate portal. The system can also include a project performance management module adapted to provide an assessment of current project performance against project-unique performance metrics. The system can further include a contract deliverable management module adapted to provide a report of project deliverables along with a delivery status of each project deliverable, and a financial reporting module adapted to provide financial reports representing project financial status. The system can also include an a customer satisfaction assurance module adapted to receive self assessment information and client feedback information related to performance on the project and to provide a report indicating customer satisfaction as represented by the self assessment information and the client feedback information.

Claims

1. A system for continuous performance improvement, the system comprising:

a web-based workspace module adapted to provide visibility of project documentation and to provide collaboration and version control for the project documentation, the web-based workspace further adapted to provide a corporate portal;

a project performance management module adapted to provide an assessment of current project performance against project-unique performance metrics;

a contract deliverable management module adapted to provide a report of project deliverables along with a delivery status of each project deliverable;

a financial reporting module adapted to provide financial reports representing project financial status;

a customer satisfaction assurance module adapted to receive self assessment information and client feedback information related to performance on the project and to provide a report indicating customer satisfaction as represented by the self assessment information and the client feedback information.

2. The system of claim 1, further comprising a corporate experience database adapted to store corporate standards business rules, cost model business rules and staffing information.

3. The system of claim 1, further comprising a quality assurance module adapted to provide quality assurance oversight, quality assurance reporting and quality assurance approval of pending deliverables.

4. The system of claim 1, further comprising a repository module adapted for storage and retrieval of electronic process descriptions, procedures, templates and forms.

5. The system of claim 1, further comprising a risk items module adapted to capture an electronic record of risk items and to track each risk item from identification through closure, the risk items module further adapted to permit assignment of responsibility for each risk item and to provide a report of risk items.

6. The system of claim 1, further comprising a team member development and evaluation module adapted to store an electronic representation of professional growth and development information for each team member, the team member development and evaluation module including a user interface for team members and supervisors to input and review information relating to team member professional growth and development.

7. The system of claim 1, wherein the web-based workspace module includes a user interface adapted to provide continuous, real-time access to project data in electronic form.

8. The system of claim 7, wherein project data includes at least one of deliverables, project-specific work documents, project-specific templates, schedules, action assignments and status, risk management documents, performance objectives, quality plans and quality reports.

9. The system of claim 1, wherein the web-based workspace module is further adapted to provide time tracking of document locking and changing information corresponding to a document author and a document.

10. A computer-implemented method for continuous performance improvement, the method comprising:

providing visibility of project documentation and permitting collaboration and version control for the project documentation, via a web-based workspace module, the web-based workspace further adapted to provide a corporate portal;

managing project performance using a project performance management module adapted to provide an assessment of current project performance against project-unique performance metrics;

providing a report of contract deliverables using a contract deliverable management module adapted to provide a report of project deliverables along with a delivery status of each project deliverable;

providing financial reports using a financial reporting module adapted to provide financial reports representing project financial status; and

receiving self assessment information and client feedback information related to performance on the project at a customer satisfaction assurance module and providing a report indicating customer satisfaction as represented by the self assessment information and the client feedback information.

11. The method of claim 10, further comprising providing corporate standards, business rules, cost model business rules and staffing information from a corporate experience database.

12. The method of claim 10, further comprising providing quality assurance oversight, quality assurance reporting and quality assurance approval of pending deliverables using a quality assurance module.

13. The method of claim 10, further comprising storing/retrieving electronic process descriptions, procedures, templates and forms to/from a repository module adapted for storage and retrieval.

14. The method of claim 10, further comprising capturing an electronic record of risk items at a risk items module and tracking each risk item from identification through closure, the risk items module further adapted to permit assignment of responsibility for each risk item and to provide a report of risk items.

15. The method of claim 10, further comprising storing, at a team member development and evaluation module, an electronic representation of professional growth and development information for each team member, the team member development and evaluation module including a user interface for team members and supervisors to input and review information relating to team member professional growth and development.

16. The method of claim 10, wherein the web-based workspace module includes a user interface adapted to provide continuous, real-time access to project data in electronic form.

17. The method of claim 16, wherein project data includes at least one of deliverables, project-specific work documents, project-specific templates, schedules, action assignments and status, risk management documents, performance objectives, quality plans and quality reports.

18. The method of claim 10, wherein the web-based workspace module is further adapted to provide time tracking of document locking and changing information corresponding to a document author and a document.

19. A computer-readable medium having software instructions stored thereon, the software instructions, when executed by a processor, cause the processor to perform operations comprising:

providing visibility of project documentation and permitting collaboration and version control for the project documentation, via a web-based workspace module, the web-based workspace further adapted to provide a corporate portal;

managing project performance using a project performance management module adapted to provide an assessment of current project performance against project-unique performance metrics;

providing a report of contract deliverables using a contract deliverable management module adapted to provide a report of project deliverables along with a delivery status of each project deliverable;

providing financial reports using a financial reporting module adapted to provide financial reports representing project financial status; and

receiving self assessment information and client feedback information related to performance on the project at a customer satisfaction assurance module and providing a report indicating customer satisfaction as represented by the self assessment information and the client feedback information.

20. The computer-readable medium of claim 19, wherein the operations further comprise capturing an electronic record of risk items at a risk items module and tracking each risk item from identification through closure, the risk items module further adapted to permit assignment of responsibility for each risk item and to provide a report of risk items.