Communication in Context of Content

• US 20110055309A1
• Filed: 08/23/2010
• Published: 03/03/2011
• Est. Priority Date: 08/30/2009
• Status: Abandoned Application

• Current Assignee: Hotvisitor, Ltd.
• Original Assignee: Hotvisitor, Ltd.
• Inventors: Roytblat, Igal, Gibor, David
• Application Number:
  US12/861,383
• Publication Number:
  US 20110055309A1
• Time in Patent Office: Days
• US Class Current: 709/202
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 67/1095 Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 69/18 Multiprotocol handlers, e.g. single devices capable of handling multiple protocols

Abstract

A system for communication in context of content, the system comprising an interaction data receiver, implemented on a server computer and configured to receive data indicating occurrence of an interaction of a visitor with a content item presented on a computer remote from the server computer, and a communication method selector, in communication with the interaction data receiver, configured to select at least one owner among a group of owners pre-assigned to the content item and a communication method among a group of communication methods pre-defined for the selected owner, for dynamically connecting the visitor and the selected owner, using the received data and according to a pre-defined selection criterion.

Claims

1. A system for communication in context of content, the system comprising:

an interaction data receiver, implemented on a server computer and configured to receive data indicating occurrence of an interaction of a visitor with a content item presented on a computer remote from the server computer; and

a communication method selector, in communication with said interaction data receiver, configured to select at least one owner among a group of owners pre-assigned to the content item and a communication method among a group of communication methods pre-defined for the selected owner, for dynamically connecting the visitor and the selected owner, using the received data and according to a pre-defined selection criterion.

2. The system of claim 1, wherein the group of owners pre-assigned to the content item comprises a plurality of owners.

3. The system of claim 1, further comprising a communication channel establisher, configured to dynamically establish a communication channel connecting the visitor and the selected owner, using the selected communication method.

4. The system of claim 3, wherein said communication channel establisher is further configured to connect the established communication channel with at least one other communication channel, thereby opening a chat-room comprising the connected communication channels.

5. The system of claim 1, further comprising a communication channel establisher, configured to dynamically establish a communication channel connecting the visitor and the selected owner, wherein the visitor and the selected owner use different communication methods and said communication channel establisher is further configured to mediate between the different communication methods, using the communication channel.

7. The system of claim 1, wherein the selection criterion comprises availability of an owner through a communication method.

8. The system of claim 1, further comprising an owner communication method definer, operable for defining a communication method for an owner.

9. The system of claim 1, further comprising a content owner assigner, operable for assigning an owner to a content item.

10. The system of claim 1, further comprising an availability data provider, configured to provide the visitor with data indicative of availability of at least a first owner pre-assigned to the content item, through at least one communication method pre-defined for the first owner.

11. The system of claim 1, wherein at least one of the communication methods pre-defined for the owner is based on an instant messaging service.

12. The system of claim 1, wherein the content item is presented to the visitor through a web page.

13. The system of claim 1, wherein the content item is an object of an application running on a computer used by the visitor.

14. The system of claim 1, wherein the visitor and the selected owner are available through different communication methods.

15. The system of claim 1, wherein the visitor and the selected owner are available through different instant messaging services.

16. The system of claim 1, further comprising a client agent embedded in the content item and configured to send the data to the interaction data receiver.

6. The system of claim, further comprising a message enhancer, configured to enhance a message transmitted through a communication channel between the visitor and the selected owner.

17. A computer implemented method for communication in context of content, the method comprising steps the computer is programmed to perform, the steps comprising:

on a server computer, receiving data indicating occurrence of an interaction of a visitor with a content item presented on a computer remote from the server computer; and

automatically selecting at least one owner among a group of owners pre-assigned to the content item and a communication method among a group of communication methods pre-defined for the selected owner, for dynamically connecting the visitor and the selected owner, using the received data and according to a pre-defined selection criterion.

18. The method of claim 17, further comprising dynamically establishing a communication channel connecting the visitor and the selected owner, using the selected communication method.

19. A system for communication in context of content, the system comprising:

an interaction data receiver, implemented on a server computer and configured to receive data indicating occurrence of an interaction of a first party with a content item on a computer remote from the server computer; and

a communication method selector, in communication with said interaction data receiver, configured to select at least one second party among a group of parties pre-assigned to the content item and a communication method among a group of communication methods pre-defined for the second party, for dynamically connecting the first party and the second party, using the received data and according to a pre-defined selection criterion.

20. The system of claim 19, further comprising a communication channel establisher, configured to dynamically establish a communication channel connecting the parties, using the selected communication method.

21. The system of claim 19, wherein at least one of the parties is a computer application.

22. The system of claim 19, wherein the parties are computer applications, further comprising a communication channel establisher, configured to dynamically establish a communication channel connecting the parties, using the selected communication method, and to use the established communication channel for sharing screen content between the parties.