SYNCHRONIZING PROBLEM RESOLUTION TASK STATUS USING AWARENESS OF CURRENT STATE AND TRANSACTION HISTORY
First Claim
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1. A computer-implemented method, comprising:
- configuring one or more computer processors of a system to perform an operation comprising;
identifying a problem experienced by an application executing on the system,retrieving a transaction profile associated with the problem, wherein the transaction profile specifies a sequence of transactions to be performed on the system to resolve the problem,monitoring transactions occurring on the system, andupon detecting that a transaction occurring on the system matches one of the sequence of transactions of the transaction profile, marking the one of the sequence of transactions in the transaction profile as having been performed.
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Abstract
Systems, methods and articles of manufacture are disclosed for synchronizing a transaction profile with a resolution status of a problem experienced by an application. The problem may be detected for the application. A transaction profile may be retrieved for the detected problem. The transaction profile may include a sequence of transactions to be performed on the system to remedy the open problem. Transactions occurring on the system may be monitored, and an instance of the transaction profile may be updated accordingly to create a synchronized transaction profile.
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Citations
21 Claims
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1. A computer-implemented method, comprising:
configuring one or more computer processors of a system to perform an operation comprising; identifying a problem experienced by an application executing on the system, retrieving a transaction profile associated with the problem, wherein the transaction profile specifies a sequence of transactions to be performed on the system to resolve the problem, monitoring transactions occurring on the system, and upon detecting that a transaction occurring on the system matches one of the sequence of transactions of the transaction profile, marking the one of the sequence of transactions in the transaction profile as having been performed. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-readable storage medium containing a program which, when executed, performs an operation comprising:
identifying a problem experienced by an application executing on the system; retrieving a transaction profile associated with the problem, wherein the transaction profile specifies a sequence of transactions to be performed on the system to resolve the problem; monitoring transactions occurring on the system; and upon detecting that a transaction occurring on the system matches one of the sequence of transactions of the transaction profile, marking the one of the sequence of transactions in the transaction profile as having been performed. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system, comprising:
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one or more computer processors; and a memory containing a program, which when executed by the one or more computer processors is configured to perform an operation, comprising; identifying a problem experienced by an application executing on the system, retrieving a transaction profile associated with the problem, wherein the transaction profile specifies a sequence of transactions to be performed on the system to resolve the problem, monitoring transactions occurring on the system, and upon detecting that a transaction occurring on the system matches one of the sequence of transactions of the transaction profile, marking the one of the sequence of transactions in the transaction profile as having been performed. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification