VOICE APPLICATION NETWORK PLATFORM

• US 20110060586A1
• Filed: 11/10/2010
• Published: 03/10/2011
• Est. Priority Date: 09/01/2005
• Status: Active Grant

• Current Assignee: Xtone Incorporated
• Original Assignee: Xtone Incorporated
• Inventors: DHAWAN, Vishal, Price, Timothy M.
• Granted Patent: US 8,401,859 B2
• Time in Patent Office: Days
• US Class Current: 704/231
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 2015/227 of the speaker; Human-factor methodology
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 2250/74 with voice recognition means
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A distributed voice applications system includes a voice applications rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.

Claims

1. A method of managing voice applications, comprising:

obtaining information about a first user;

customizing a generic voice application based on the obtained information about the first user to produce a first customized voice application that is capable of enabling voice interactions with the first user without establishing a connection to the first user through a telephone network; and

rendering at least a portion of the customized voice application to a local device that is utilized by the first user.

2. The method of claim 1, wherein the obtaining step comprises obtaining information about the first user'"'"'s personal characteristics.

3. The method of claim 2, wherein the customizing step comprises customizing speech recognition resources that will be available for use by the voice application based on the first user'"'"'s obtained personal characteristics.

4. The method of claim 1, wherein the obtaining step comprises obtaining information about a data network connection that the first user'"'"'s local device makes to a data network.

5. The method of claim 4, wherein the customizing step comprises determining which portions of the customized voice application will be stored on the first user'"'"'s local device, and which portions of the customized voice application will be stored on a remote server based on the obtained information regarding the data network connection that the first user'"'"'s local device makes to a data network.

6. The method of claim 4, further comprising periodically loading at least one data cache on the first user'"'"'s local device with updated information, wherein the periodically loading step is based on the obtained information regarding the data network connection that the first user'"'"'s local device makes to a data network.

7. The method of claim 1, wherein the obtaining step comprises obtaining information about the resources of the first user'"'"'s local device.

8. The method of claim 7, wherein the step of obtaining information about the resources of the first user'"'"'s local device comprises obtaining information about the physical capabilities of the local device.

9. The method of claim 8, wherein the customizing step comprises determining which portions of the customized voice application will be stored on the local device, and which portions of the customized voice application will be stored on a remote server based on the obtained information about the resources of the first user'"'"'s local device.

10. The method of claim 9, wherein the rendering step comprises causing portions of the customized voice application to be stored on the local device and also causing portions of the customized voice application to be stored on a remote server.

11. The method of claim 1, wherein the customizing step comprises customizing the generic voice application based on patterns of usage of the first user that have been monitored over an extended period of time.

12. The method of claim 1, wherein the customizing step comprises customizing the generic voice application based on preferences of the first user that have been determined by monitoring the first user'"'"'s previous interactions via other voice applications.

13. The method of claim 1, further comprising periodically loading at least one data cache on the first user'"'"'s local device with updated information.

14. The method of claim 1, further comprising repeating the obtaining, customizing and rendering steps for at least one second user, wherein the second user has a different local device than the first user.

28. The method of claim 14, wherein the customizing step conducted for the first user is different from the customizing step conducted for the second user because of differences between the first user'"'"'s local device and the second user'"'"'s local device.

29. The method of claim 4, wherein the customizing step comprises determining which portions of the customized voice application will be processed on the first user'"'"'s local device and which portions of the customized voice application will be processed on a remote server when voice interactions with the first user are occurring.

30. The method of claim 29, wherein the determination about which portions of the customized voice application will be processed on the first user'"'"'s local device and which portions of the customized voice application will be processed on a remote server are based on the obtained information regarding the data network connection that the first user'"'"'s local device makes to a data network.

31. The method of claim 8, wherein the customizing step comprises determining which portions of the customized voice application will be processed on the first user'"'"'s local device and which portions of the customized voice application will be processed on a remote server when voice interactions with the first user are occurring.

32. The method of claim 31, wherein the determination about which portions of the customized voice application will be processed on the first user'"'"'s local device and which portions of the customized voice application will be processed on a remote server are based on the obtained information regarding the resources of the first user'"'"'s local device.

33. The method of claim 7, further comprising periodically loading at least one data cache on the first user'"'"'s local device with updated information, wherein the periodically loading step is based on the obtained information regarding the resources of the first user'"'"'s local device.

15. A system for generating and managing voice applications, comprising:

means for obtaining information about a first user;

means for customizing a generic voice application based on obtained information about the first user to produce a first customized voice application that is capable of enabling voice interactions with the first user without establishing a connection to the first user through a telephone network; and

means for rendering at least a portion of the customized voice application to a local device that is utilized by the first user.

16. A system for generating and managing voice applications, comprising:

a user information obtaining unit that obtains information about a first user;

a customization unit that customizes a generic voice application based on obtained information about the first user to produce a first customized voice application that is capable of enabling voice interactions with the first user without establishing a connection to the first user through a telephone network; and

a rendering unit that renders at least a portion of the customized voice application to a local device that is utilized by the first user.

17. The system of claim 16, wherein the obtaining unit obtains information about the first user'"'"'s personal characteristics.

18. The system of claim 17, wherein the customization unit customizes speech recognition resources that will be available for use by the first customized voice application based on the first user'"'"'s obtained personal characteristics.

19. The system of claim 16, wherein the obtaining unit obtains information about the resources of the first user'"'"'s local device.

20. The system of claim 19, wherein obtaining unit obtains information about the physical capabilities of the local device.

21. The system of claim 16, wherein the customization unit customizes the generic voice application based on patterns of usage of the first user that have been monitored over an extended period of time.

22. The system of claim 16, wherein the customization unit customizes the generic voice application based on preferences of the first user that have been determined by monitoring the first user'"'"'s previous interactions via other voice applications.

23. The system of claim 16, further comprising a data loading unit that periodically loads at least one data cache on the first user'"'"'s local device with updated information.

24. The system of claim 16, wherein the obtaining unit obtains information about a data network connection that the first user'"'"'s local device makes to a data network.

25. The system of claim 24, wherein the customization unit determines which portions of the customized voice application will be stored on the local device, and which portions of the customized voice application will be stored on a remote server based on the obtained information regarding the data network connection that the first user'"'"'s local device makes to a data network.

26. The system of claim 24, further comprising a data loading unit that periodically loads at least one data cache on the first user'"'"'s local device with updated information, wherein the data loading unit loads data into the at least one data cache based on the obtained information regarding the data network connection that the first user'"'"'s local device makes to a data network.

27. The system of claim 16, wherein the customization unit customizes the generic voice application based on obtained information about a second user to produce a second customized voice application, and wherein the first customized voice application is different from the second customized voice application because of differences between the first user'"'"'s local device and the second user'"'"'s local device.