Operator-specific Quality Management and Quality Improvement
First Claim
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1. A method for improving quality of a data processing operation performed by data processing operators on a plurality of documents, each processed document comprising at least one field, the method comprising the steps of:
- assigning a relative operational risk to each of at least two fields in the plurality of documents, the relative operational risk for a given field based on the operational impact of data processing errors in that field relative to the operational impact of data processing errors in other fields;
determining an operator-specific frequency of errors for each of the fields;
determining an operator-specific error rate for each of the fields, the operator-specific error rate for a field based on the relative operational risk for that field and the operator-specific frequency of errors for that field; and
based on the operator-specific error rate, taking action for the operator to reduce the operator-specific error rate.
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Abstract
Methods and systems for improving a data processing operation based on operator-specific quality management and/or monitoring. For example, operator-specific frequency of errors, error rates, error patterns and/or root causes may be identified. Operator-specific actions may then be taken based on these.
11 Citations
27 Claims
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1. A method for improving quality of a data processing operation performed by data processing operators on a plurality of documents, each processed document comprising at least one field, the method comprising the steps of:
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assigning a relative operational risk to each of at least two fields in the plurality of documents, the relative operational risk for a given field based on the operational impact of data processing errors in that field relative to the operational impact of data processing errors in other fields; determining an operator-specific frequency of errors for each of the fields; determining an operator-specific error rate for each of the fields, the operator-specific error rate for a field based on the relative operational risk for that field and the operator-specific frequency of errors for that field; and based on the operator-specific error rate, taking action for the operator to reduce the operator-specific error rate. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification