SMART REPAIR OF COMPUTER SYSTEMS

• US 20110060945A1
• Filed: 04/27/2010
• Published: 03/10/2011
• Est. Priority Date: 09/08/2009
• Status: Abandoned Application

• Current Assignee: Softthinks SA (Softthinks USA Incorporated)
• Original Assignee: Softthinks SA (Softthinks USA Incorporated)
• Inventors: Jaslet, Bertrand, Leprince, Guillaume, Lenepveu, Thierrv, Leman, Christian
• Application Number:
  US12/768,595
• Publication Number:
  US 20110060945A1
• Time in Patent Office: Days
• US Class Current: 714/25
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/2294 by remote test

Abstract

A method and system for performing a smart repair of a target device is initiated by establishing a connection to a smart repair processing system. System components on the target device may then be analyzed, followed by an analysis of system software and user data. The target device user data may be secured by transfer to a backup server. A smart repair script may be generated based on user input and the results of the analysis. The smart repair script may then be executed on a secondary operating system loaded on the target device to attain a desired system configuration of the target device. The target device user data may then be restored on the target device.

Claims

1. A method for performing a smart repair of a target device, comprising:

establishing a communication link with the target device;

analyzing system components included in the target device to generate target device status information;

analyzing system software loaded on the target device to generate system software status information, wherein the system software includes a primary operating system (OS) loaded on the target device;

based on at least one of the target device status information and the system software status information, populating a smart repair script specific to the target device with instructions executable to attain a desired configuration of the target device; and

attaining the desired configuration of the target device by causing the smart repair script to be executed by the target device, wherein the smart repair script is executable under a secondary OS different from the primary OS.

2. The method of claim 1, further comprising:

securing user data stored on the target device, wherein the user data includes data generated by a user of the target device; and

after said attaining the desired configuration of the target device, restoring the user data on the target device.

3. The method of claim 2, wherein said securing the user data is performed via the communication link, and further comprising:

after said restoring the user data, sending a confirmation to the target device that the desired configuration has been successfully attained; and

terminating the communication link.

4. The method of claim 1, wherein said establishing the communication link further comprises:

detecting a connection with the target device;

establishing communication with the target device;

determining an identity of the target device;

based on the identity, authenticating software licenses associated with the target device;

sending target device code to the target device for execution by the target device, wherein the target device code is configured to access storage included in the target device; and

communicating with the target device code executing on the target device.

5. The method of claim 1, wherein said analyzing the system components further comprises:

identifying individual target device system components;

testing the identified target device system components;

evaluating testing results to identify a defective target system component;

identifying component drivers for remediation, wherein remediation includes at least one of;

repairing, installing, upgrading, and reinstalling identified component drivers; and

based on said evaluating the testing results and said identifying the component drivers, generating the target device status information usable to populate the smart repair script.

6. The method of claim 1, wherein said analyzing the system software further comprises:

identifying the primary OS installed on the target device, wherein the primary OS includes primary OS data stored on the target device;

testing the primary OS data for a desired primary OS configuration;

based on the result of said testing the primary OS data, identifying primary OS remediation data for attaining the desired primary OS configuration;

identifying application software intended for the target device;

identifying repair data for an existing application program previously installed on the target device;

identifying installation data for a desired application program to be newly installed on the target device;

authenticating a target device software license for the desired application program; and

based on the primary OS remediation data, the repair data, the installation data and said authenticating, generating the system software status information usable to populate the smart repair script.

7. The method of claim 3, wherein said securing the user data further comprises:

identifying the user data stored on the target device;

securing the identified user data by synchronizing the identified user data with backup user data; and

based on the identified user data, generating user data status information usable to populate the smart repair script.

8. The method of claim 7, wherein backup user data are available prior to said securing the user data, further comprising:

determining a difference between the identified user data and the backup user data; and

securing the identified user data based on the difference.

9. The method of claim 1, wherein said populating the smart repair script further comprises:

processing status information usable to populate the smart repair script.

10. The method of claim 1, wherein said executing the smart repair script includes at least one of:

remediating target device components, remediating component drivers associated with target device components, remediating an operating system previously installed on the target device, installing a new operating system on the target device, remediating application software previously installed on the target device, and installing new application software on the target device, and

wherein remediating includes at least one of;

repairing, installing, upgrading, and reinstalling.

11. The method of claim 10, further comprising:

obtaining system data from an external system software source, wherein system data includes at least one of;

component driver data, primary OS data, and application software data.

12. The method of claim 11, wherein the external system software source includes a provider of at least one of:

target device components, component drivers, target devices, operating systems, and application software.

13. A smart repair processing system, comprising:

a processor configured to access memory media; and

a network adapter configured to connect to a target device,

wherein the memory media include processor executable instructions to;

connect to the target device via the network adapter;

analyze system components included in the target device;

analyze system software loaded on the target device, wherein the system software includes a primary operating system (OS) loaded on the target device;

receive user input indicative of a desired configuration of the target device; and

attain the desired configuration of the target device, including processor instructions to execute a smart repair script specific to the target device, wherein the smart repair script is executable under a secondary OS on the target device, and wherein the secondary OS is configured to access the primary OS.

14. The smart repair processing system of claim 13, wherein the memory media further include processor executable instructions to:

send code corresponding to the secondary OS to the target device; and

using the code sent to the target device, cause the secondary OS to be loaded on the target device.

15. The smart repair processing system of claim 14, wherein the memory media further include processor executable instructions to:

send a query to the target device to determine whether the secondary OS is loaded on the target device; and

based on a result of the query, send the code corresponding to the secondary OS to the target device.

16. The smart repair processing system of claim 14, wherein the secondary OS is a small footprint OS.

17. The smart repair processing system of claim 13, wherein the memory media further include processor executable instructions to:

prior to executing the smart repair script, secure user data stored on the target device, wherein the user data includes data generated by the user; and

restore the user data on the target device.

18. The smart repair processing system of claim 13, wherein the target device includes a wireless communications device.

19. The smart repair processing system of claim 18, wherein the network adapter is configured to connect to the target device via a wireless network connection.

20. The smart repair processing system of claim 18, wherein the target device is a mobile device.

21. The smart repair processing system of claim 18, wherein the processor and the network adapter are included in a mobile device.

22. The smart repair processing system of claim 13, wherein said processor instructions to analyze the system components further include processor instructions executable to:

identify individual target device system components;

test the identified target device system components;

analyze testing results to identify a defective target system component;

identify component drivers for remediation, including at least one of;

repairing, installing, upgrading, and reinstalling said identified component drivers; and

based on the identified defective target system components and the identified component drivers, send, to a smart repair server, target device status information usable to populate the smart repair script.

23. The smart repair processing system of claim 13, wherein said processor instructions to analyze the system software further include processor instructions executable to:

identify the primary OS loaded on the target device, wherein the primary OS includes primary OS data stored on the target device;

test the primary OS data for a desired primary OS configuration;

based on the result of said testing the primary OS data, identify primary OS remediation data for attaining the desired primary OS configuration;

identify application software intended for the target device;

identify repair data for an existing application program previously installed on the target device;

identify installation data for a desired application program to be newly installed on the target device;

validate a target device software license for the desired application program; and

based on the primary OS remediation data, the repair data, the installation data, and the target device software license, send, to a smart repair server, system software status information usable to populate the smart repair script.

24. The smart repair processing system of claim 17, wherein said processor instructions to secure the user data further include processor instructions executable to:

identify the user data stored on the target device;

secure the identified user data by synchronizing the identified user data with backup user data; and

based on the identified user data, send, to a smart repair server, user data status information usable to populate the smart repair script.

25. The smart repair processing system of claim 24, wherein backup user data are available prior to said securing the user data, and wherein the memory media further include processor instructions executable to:

determine a difference between the identified user data and the backup user data; and

secure the identified user data based on the difference.

26. The smart repair processing system of claim 25, wherein the backup user data are secured at a backup server.

27. The smart repair processing system of claim 13, wherein said processor instructions to execute the smart repair script include processor instructions executable to perform at least one of:

remediate target device components, remediate component drivers associated with target device components, remediate an operating system previously installed on the target device, install a new operating system on the target device, remediate application software previously installed on the target device, and install new application software on the target device, and

wherein said processor instructions to remediate include processor instructions to perform at least one of;

repairing, install, upgrade, and reinstall.

28. The smart repair processing system of claim 13, wherein the memory media further include processor instructions executable to:

receive the smart repair script from a smart repair server.

29. The smart repair processing system of claim 13, further comprising the memory media.

30. Computer-readable memory media, including executable instructions for smart repair processing, said instructions executable to:

in response to receiving an identity of a target device, identify system data associated with the target device;

receive target device status information describing target device components and component drivers associated with the target device;

receive system software status information describing a primary operating system (OS) and application software associated with the target device;

receive information describing a desired configuration for the target device; and

based on at least one of the target device status information and the system software status information, populate a smart repair script executable to attain the desired configuration, wherein the smart repair script is executable under a secondary OS different from the primary OS.

31. The memory media of claim 30, further comprising instructions executable to:

receive user data status information describing user data stored on the target device, wherein the user data includes data generated by a user of the target device.

32. The memory media of claim 30, wherein the smart repair script further includes logical elements configured for conditional execution on the target device wherein the logical elements include at least one of:

logical evaluations, logical dependencies, test routines for the target device and associated test results, arithmetic evaluations, comparisons, execution branches, and execution loops.

33. The memory media of claim 30, further comprising instructions executable to:

execute the smart repair script on a second target device to attain the desired configuration on the second target device.

34. The memory media of claim 30, further comprising instructions executable to:

receive an indication that the smart repair script was executed, including receiving an execution report for the executed smart repair script.

35. The memory media of claim 34, wherein the execution report indicates that the smart repair script was successfully executed and that the desired configuration was attained on the target device.

36. The memory media of claim 30, further comprising instructions executable to:

receive user data from the target device;

store the user data to a backup server; and

after the smart repair script is executed on the target device, send at least a portion of the stored user data to the target device.

37. The memory media of claim 30, further comprising instructions executable to:

execute the smart repair script using the secondary OS.

38. The memory media of claim 30, further comprising instructions executable to:

send the smart repair script to a kiosk application in communication with the target device.

39. The memory media of claim 30, further comprising instructions executable to:

in response to receiving a request for system data for the target device, obtain the requested system data from an external system software source, wherein system data includes at least one of;

component driver data, operating system data, and application software data; and

send the requested system data to the target device.

40. The memory media of claim 39, wherein the external system software source includes a provider of at least one of:

target device components, component drivers, target devices, OSs, and application software.

41. The memory media of claim 30, wherein said information describing the desired configuration includes an indication of system software for installation on the target device.

42. The memory media of claim 41, wherein the indicated system software includes a newly installed application software on the target device.

43. The memory media of claim 30, further comprising instructions executable to:

receive user data from the target device;

receive system data from the target device; and

store the user data and the system data on a backup server.