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TECHNIQUE DOR ASSISTING A USER WITH INFORMATION SERVICES AT ANN INFORMATION/CALL CENTER

  • US 20110064209A1
  • Filed: 03/08/2010
  • Published: 03/17/2011
  • Est. Priority Date: 05/25/2001
  • Status: Active Grant
First Claim
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1. A method for providing a communication assistance service by a communication assistance service provider comprising:

  • receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person;

    receiving from said first person identifying information associated with said second person;

    retrieving a profile of said second person, said profile including at least one contact information and at least one contact preference associated with said contact information; and

    providing communication between said first person and said second person in accordance with said contact preferences.

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