TECHNIQUE DOR ASSISTING A USER WITH INFORMATION SERVICES AT ANN INFORMATION/CALL CENTER
First Claim
1. A method for providing a communication assistance service by a communication assistance service provider comprising:
- receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person;
receiving from said first person identifying information associated with said second person;
retrieving a profile of said second person, said profile including at least one contact information and at least one contact preference associated with said contact information; and
providing communication between said first person and said second person in accordance with said contact preferences.
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Abstract
A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.
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Citations
2 Claims
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1. A method for providing a communication assistance service by a communication assistance service provider comprising:
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receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person; receiving from said first person identifying information associated with said second person; retrieving a profile of said second person, said profile including at least one contact information and at least one contact preference associated with said contact information; and providing communication between said first person and said second person in accordance with said contact preferences. - View Dependent Claims (2)
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Specification