Incident Command Post

• US 20110066947A1
• Filed: 11/22/2010
• Published: 03/17/2011
• Est. Priority Date: 03/28/2005
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Raiyani, Samir, Pei, Robert, Kaldewey, Tim
• Granted Patent: US 8,352,172 B2
• Time in Patent Office: Days
• US Class Current: 715/738
• CPC Class Codes: G09B 29/10 Map spot or coordinate position indicators; Map reading aids optical projection apparatus per se G03B

Abstract

Provided are systems and methods for tracking resources at a site and initiating audio and video communication with tracked resources using multiple input and output modalities. The systems include a location tracking system, including a positioning engine and a presentation engine, an environmental tracking system, location and environmental sensors, either permanently installed or temporarily deployed, and portable devices such as mobile phones or personal digital assistants carried by the tracked resources and users. The methods include tracking such resources at a site, displaying their locations on a portable device using a visual map display, and providing the ability to initiate bidirectional audio and video communications with one of more of the tracked resources.

Claims

1. A method for communication between tracked resources at a site, the method comprising:

loading, on a display associated with a first tracked resource, a site view;

displaying the site view on the display associated with the first tracked resource;

displaying and identifying one or more additional tracked resources on the site view, including a second tracked resource; and

upon user selection of the second tracked resource on the site view, establishing an audio communication or a video communication link between the first tracked resource and the second tracked resource.

2. The method as in claim 1 wherein the site view comprises a graphical map.

3. The method as in claim 1 wherein the site view comprises a video of the site.

4. The method as in claim 1 wherein the site view comprises a textual description.

5. The method as in claim 1 wherein displaying the second tracked resource comprises plotting on the site view a graphical or textual indicator representing the second tracked resource.

6. The method as in claim 1 wherein user selection of the second tracked resource comprises receiving a tapping on the site view using a stylus.

7. The method as in claim 1 wherein user selection of the second tracked resource comprises receiving a drawing a shape encircling an indicator representing the second tracked resource.

8. The method as in claim 1 wherein user selection of the second tracked resource comprises receiving, at a voice recognition system associated with the first tracked resource, a voice command from the user.

9. The method as in claim 1 wherein the user selection of the second tracked resource specifies an attribute associated with the second tracked resource.

10. The method as in claim 1 further comprising determining the distance between the user and the second tracked resource.

11. The method as in claim 10 further comprising:

receiving a voice command from the user wherein the voice command specifies a distance of the second tracked resource from the user; and

selecting the second tracked resource based on the determined distance between the user and the second tracked resource being less than or equal to the specified distance.

12. The method as in claim 1 further comprising, upon user selection of the second tracked resource on the site view, establishing both the audio communication link and the video communication link between the first tracked resource and the second tracked resource.

13. A recordable storage medium having recorded and stored thereon instructions that, when executed, perform the actions of:

loading, on a display associated with a first tracked resource, a site view;

displaying the site view on the display associated with the first tracked resource;

displaying and identifying one or more additional tracked resources on the site view, including a second tracked resource; and

upon user selection of the second tracked resource on the site view, establishing an audio communication or a video communication link between the first tracked resource and the second tracked resource.

14. The recordable storage medium of claim 13 wherein the site view comprises a graphical map.

15. The recordable storage medium of claim 13 wherein the site view comprises a video of the site.

16. The recordable storage medium of claim 13 further comprising instructions that, when executed, perform the action of determining the distance between the user and the second tracked resource.

17. The recordable storage medium of claim 16 further comprising instructions that, when executed perform the actions of:

receiving a voice command from the user wherein the voice command specifies a distance of the second tracked resource from the user; and

selecting the second tracked resource based on the determined distance between the user and the second tracked resource being less than or equal to the specified distance.

18. The recordable storage medium of claim 13 further comprising instructions that, when executed, perform the action of, upon user selection of the second tracked resource on the site view, establishing both the audio communication link and the video communication link between the first tracked resource and the second tracked resource.

19. A method for establishing bi-directional communication between a first tracked resource and a second tracked resource, the method comprising:

receiving, from a user of a first tracked resource, instructions for a second tracked resource using one or more of voice, text or gesture modalities on a multimodal system associated with a mobile device;

processing the instructions received from the user on a location tracking system;

communicating, by the location tracking system, the instructions to the second tracked resource; and

outputting, by the second tracked resource, instructions on a multimodal interface associated with the second tracked resource.

20. The method as in claim 19 wherein the instructions output by the second tracked resource comprises at least one of voice, video, text or gesture instructions.