SYSTEM FOR AND METHOD OF INFORMATION ENCODING

• US 20110069700A1
• Filed: 09/22/2009
• Published: 03/24/2011
• Est. Priority Date: 09/22/2009
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: HEGDE, Mayuresh Mohan, DESAI, Prashant B., POI, Parind S., VASQUEZ, Juan M., BHOGADE, Haridas B.
• Granted Patent: US 8,559,416 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1059 End-user terminal functionalities specially adapted for real-time communication
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 69/22 Parsing or analysis of headers
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements

Abstract

A system for and method of information encoding is presented. The system and method include encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.

Claims

1. A method, comprising:

receiving an incoming communication with one or more data headers;

using an electronic processor to decode at least one of the one or more data headers, at least one of the one or more data headers indicating a language preference; and

performing an action based at least on the one or more data headers indicating a language preference.

2. The method of claim 1, wherein the one or more data headers are associated with a protocol request.

3. The method of claim 2, wherein the protocol request is SIP.

4. The method of claim 2, wherein the protocol request is H.323.

5. The method of claim 1, wherein the action is playing a greeting message according to the language preference.

6. The method of claim 1, wherein the action is routing the incoming communication to an operator associated with the language preference.

7. A computer readable media comprising code to perform the acts of the method of claim claim 1.

8. A method, comprising:

receiving an incoming communication from a user;

requesting the user answer a question;

using a processor to encode one or more headers according to the answer from the user and data from the user into one or more packets according to a data transmission protocol; and

transmitting the one or more packets.

9. The method of claim 8, wherein the incoming communication is from data according to a voice over Internet protocol.

10. The method of claim 8, wherein the incoming communication is from a telephone network.

11. The method of claim 8, wherein the question requests the user to identify a language preference.

12. The method of claim 8, wherein the data transmission protocol is SIP.

13. The method of claim 8, wherein the data transmission protocol is H.323.

14. A system, comprising:

an encoding module to receive one or more protocol requests, the one or more protocol requests including one or more headers, the encoding module operable to request language preference information from a user and encode the one or more headers of the one or more protocols with header information indicating the language preference information into a data transmission protocol; and

a decoding module to receive the data transmission protocol from the encoding module and to decode the header information, thereby receiving the language preference information, the decoding module taking one or more actions based on the header information.

15. The system of claim 14, wherein the one or more protocol requests are from data according to a voice over Internet protocol.

16. The system of claim 14, wherein the one or more protocol requests are from a telephone network.

17. The system of claim 14, wherein the data transmission protocol is SIP.

18. The system of claim 14, wherein the data transmission protocol is H.323.

19. The system of claim 14, further comprising an automatic call distributor to route the data transmission protocol to one or more appropriate decoding modules, based at least on the user'"'"'s interaction with the automatic call distributor.